25 Questions for a Travel Agency Customer Satisfaction Survey Free form template
Enquiry form template. Every message arrives with a way to reply.
Six fields for complaints, applications and suggestions: name, phone, e-mail, the type of enquiry, a subject and the message. Put it on your contact page and every inquiry lands in one place.
Free plan: 100 responses a month and up to 50 surveys, no credit card.
The template’s real survey on a phone.
- 6 ready questionsAbout 2 min on a phone.
- Yours to changeQuestions, answers and logic.
- A ready reportA chart for every closed question.
- Export on every planCSV, Excel and SPSS.
An e-mail address on a website collects messages in every shape. A form asks for the same six things every time, and nobody has to write back for a phone number.
The 6 enquiry form questions in this template.
Contact details first, then the enquiry. Rename the enquiry types to fit your business.
Contact details
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What’s your name?
Why ask it. So the reply starts with the person’s name.
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Your phone number:
Why ask it. For enquiries that are faster to settle on a call. Make it optional if you only reply by e-mail.
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Your email address:
Why ask it. Where your reply goes.
The enquiry
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Choose the type of your enquiry:
Why ask it. Sends each enquiry to the right person. Rename the types to match your teams.
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Please type the subject of your message:
Why ask it. A one-line summary that makes the list of enquiries quick to scan.
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Please type your message:
Why ask it. The enquiry itself, in the sender’s own words.
How to set up an enquiry form from this template.
- 1
Copy the form
Click “Use this template” and sign up free or log in. The form is copied to your account with its six fields and the note on when to expect an answer. You’ll find the copy in your survey list, saved as a draft.
- 2
Make it yours
Rename the enquiry types, change the three working days in the closing note to a response time you can keep, and add a logic rule that asks for an order number when someone picks Complaint.
- 3
Put it on your site
Embed the form on your contact page, open it in a pop-up, or share the link and the QR code.
- 4
Answer every enquiry
The enquiry type chart shows how complaints compare with suggestions. Export the messages to Excel or CSV to work through them.
How to work through enquiries.
What people write about
The chart for the enquiry type shows the mix of complaints, applications and suggestions. A rise in complaints is the first thing to look into.
One list to answer
Every enquiry arrives with a name, a phone number and an e-mail. Export them to Excel, CSV or SPSS on any plan and share them out across your team.
One type at a time
On Basic and higher plans, filter the enquiries by type and read all the complaints in one go.
How to get clear enquiries.
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Keep the form short
Six fields are enough to reply. Add a field only if you will use it in the answer.
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Promise a response time you can keep
The closing note says three working days. Change it to what your team can actually do.
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Ask for details with logic
Show an order number question only for complaints. Other visitors never see it.
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Put it where questions come up
Place the form on your contact page, next to pricing and under the FAQ.
More enquiry form fields you can add.
Not in the template. Add any of them in the builder in a few clicks.
About the enquiry
- What is your order or account number?
- Which product or service is your enquiry about?
- How urgent is your enquiry?
Contact preferences
- How would you prefer us to contact you?
- What is the best time to call you?
- Which language would you like us to reply in?
About the sender
- What is your company name?
- How did you hear about us?
- Is this your first enquiry with us?
Questions about this template
What questions should an enquiry form ask?
Name, phone, e-mail, the type of enquiry, a subject and the message. That is all you need to reply, and it is what this template asks.
Is an enquiry form the same as an inquiry form?
Yes. Enquiry is the British spelling and inquiry the American one. Rename the form and its questions to the word your customers use.
Can I put the form on my website?
Yes. Embed it on a page, open it in a pop-up, or share the link and the QR code.
Where do the messages arrive?
Every enquiry is saved in the form’s answers in your account. Turn on e-mail notifications to get each new one in your inbox: one recipient on Free, up to 3 on Basic, 5 on Standard and 10 on Premium.
Can people attach a file or a screenshot?
Yes, if you add a file upload question. File upload works on Basic and higher plans.
Put an enquiry form on your site today.
Rename the enquiry types and embed the form on your contact page.