25 Questions for a Travel Agency Customer Satisfaction Survey Free survey template
HOA survey template. Ten questions for every household.
Find out how residents rate the association, which proposed changes they back and what the board should fix first. Copy the survey, put your community’s name on it and send the link tonight.
Free plan: 100 responses a month and up to 50 surveys, no credit card. The category matrix works on Basic and higher plans. Every new account starts with a 14-day Premium trial that includes it.
The template’s real survey on a phone.
- 10 ready questionsAbout 2 min on a phone.
- Yours to changeQuestions, answers and logic.
- A ready reportA chart for every closed question.
- Export on every planCSV, Excel and SPSS.
Residents notice what the board misses. Ask every household once a year and open the annual meeting with what they said.
The 10 HOA survey questions in this template.
Grouped the way residents meet them. Each one is there for a reason, and you can change any of them.
About the resident
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In what region do you live?
Why ask it. For a management company that runs several communities, it keeps every answer tied to its place.
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In what city or town do you live?
Why ask it. Together with the region, it lets you compare communities in one report. A single HOA can delete both questions.
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How long have you lived in this community?
Why ask it. Newcomers and long-time owners often want different things. This is the question you filter by later.
The board’s proposals
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How much do you support or oppose the recent changes suggested by the Homeowners’ Association?
Why ask it. A five-point scale shows how strong the support is.
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Following on from the previous question, why do you feel that way?
Why ask it. The reasons behind the vote. This is where the board finds the objection it can still answer.
Satisfaction with the association
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Overall, how satisfied are you with how the Homeowners’ Association works?
Why ask it. One number to track from year to year and to report at the annual meeting.
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For each category, please rate your overall experience:
Scale: 1, 2, 3, 4, 5
Why ask it. Five parts of the board’s work on one screen. The weakest one stands out.
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Select the items you think are positive about the Homeowners’ Association
Why ask it. What residents value most. Keep it safe when you cut costs, and lead with it in the newsletter.
Ideas and profile
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What can be improved to serve you better?
Why ask it. Ideas the board did not think to ask about.
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Your age
Why ask it. Shows whether the answers represent the whole community or one age group.
How to create an HOA survey from this template.
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Copy the template
Click “Use this template”, then sign up free or log in. The survey is copied to your account with all ten questions, ready to edit. You’ll find the copy in your survey list, saved as a draft.
- 2
Make it yours
Name the proposals residents are voting on in question four, and delete the region and city if you run one community.
- 3
Send it to every household
Share the link in the newsletter and the resident chat, and print the QR code for the lobby and the mailroom.
- 4
Bring the results to the meeting
The 1–10 satisfaction score and the five board ratings each get a chart. Share a read-only report link with the board or export the data.
How to read HOA survey results.
One score to track
The 1–10 satisfaction rating gives the board a single number to compare from year to year. On Basic and higher plans, filter it by how long people have lived in the community to see whether newcomers and long-time owners agree.
Where the board loses points
The matrix puts communication, planning, budgeting, knowledge and responsiveness in one chart, with the lowest-rated area easy to spot.
The reasons behind the vote
Open answers explain the support and oppose numbers. Export everything to Excel, CSV or SPSS on any plan, or share a read-only report link with the board.
How to get more residents to answer.
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Say what will change
Open with one line: the answers decide the agenda of the next meeting. People answer when they see their vote counts.
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Meet residents where they are
A QR code by the elevator or mailboxes reaches the owners who never read e-mail.
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Give it a deadline
Two weeks is enough. Send one reminder halfway through.
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Report back
Share the three main findings and what the board will do about them. Residents see their answers were used.
More HOA survey questions you can add.
Not in the template. Add any of them in the builder in a few clicks.
Maintenance and amenities
- How satisfied are you with the upkeep of common areas?
- Which amenity would you most like the association to add or improve?
- How quickly are maintenance requests resolved?
Fees and budget
- Do you feel the HOA fees are good value for what you receive?
- Which projects should be funded first next year?
- How clearly does the board explain how the budget is spent?
Rules and communication
- Are the community rules enforced fairly?
- How would you prefer to receive news from the association?
- How likely are you to attend the next annual meeting?
Questions about this template
What questions should an HOA survey ask?
Cover four things: overall satisfaction with the association, how residents rate the board’s work (communication, planning, budgeting), their view of current proposals, and what they would improve. This template asks about all four in ten questions.
How many questions should an HOA survey have?
Short enough to finish on a phone. This template has ten questions. Five of them are optional, and residents can skip what does not apply to them.
When should an HOA run a survey?
Before the annual meeting, after the board proposes new fees, rules or contractors, and once a year to track satisfaction over time.
Does the survey ask for residents’ names?
No. The template asks for no name, e-mail or address. If you need exactly one answer per household, send unique links (Standard plan and higher) instead of one shared link.
How do I send it to residents?
Share the survey link in your newsletter or resident chat, or print the QR code on a notice in the lobby.
Ask your residents before the next meeting.
Name the proposals, send the link to every household and bring the answers to the meeting.