25 Questions for a Travel Agency Customer Satisfaction Survey Free survey template
English class feedback survey. Students tell you what to teach next.
Five open questions about the lessons, the program and the group, a 1–5 scale for progress and a star rating for the teacher. Use it for group classes, spoken English courses and language schools.
Free plan: 100 responses a month and up to 50 surveys, no credit card.
The template’s real survey on a phone.
- 7 ready questionsAbout 5 min on a phone.
- Yours to changeQuestions, answers and logic.
- A ready reportA chart for every closed question.
- Export on every planCSV, Excel and SPSS.
Students know which lessons stick and which go over their heads. A survey halfway through the course lets the second half fit the group you actually have.
The 7 English class feedback questions in this template.
Open questions first, in the students’ own words, then two quick ratings. Change any question to fit your course.
The lessons and the program
-
What do you like most about our English lessons?
Why ask it. Tells you what to keep when you change the program.
-
What would you like to study in more depth in class?
Why ask it. Topics students feel unsure about, such as tenses, pronunciation or speaking. Plan the next lessons around the ones that repeat.
-
What would you like to see added to the learning program?
Why ask it. Requests for new material, such as exam prep or conversation practice, that can shape your next course.
The group and progress
-
What do you think about the atmosphere and communication in the group?
Why ask it. In a language class people learn by speaking. If students feel awkward in the group, this is where they say so.
-
Have your English skills improved since you started attending the classes?
Why ask it. How students rate their own progress. Compare it from one course to the next.
-
How would you rate your teacher?
Why ask it. One score for the teacher. In a school with several teachers, add a question asking which teacher the student has.
Ideas
-
Any suggestions, remarks, or ideas for improving the learning process? ;)
Why ask it. Anything the other questions missed, from homework to class times. Consider making it optional.
How to create an English class survey from this template.
- 1
Copy the template
Click “Use this template”, sign up free or log in, and the seven questions are copied to your account. The copy appears in your survey list as a draft.
- 2
Make it yours
Add a question about the teacher or the group and decide which open questions stay required.
- 3
Share it in class
Show the QR code on the screen at the end of a lesson, or post the link in the group chat.
- 4
Read it before the next module
The teacher rating and the 1–5 progress scale each get a chart. Export the open answers to Excel, CSV or SPSS, or share a read-only report link with teachers.
How to read English class feedback.
Progress and the teacher
The 1–5 progress scale and the star rating are the two numbers to compare from one course to the next.
Themes in the open answers
Export the five open answers and tag them: grammar, speaking, vocabulary, materials, pace. The tags that repeat set the plan for the next module.
The group
Answers about the atmosphere show whether everyone gets to speak. A few comments about shyness are enough reason to change how you run pair work.
How to get honest answers from students.
-
Make it anonymous
The template asks for no name. Turn on anonymous mode in the survey settings and tell students so before they start.
-
Give it class time
Leave five minutes at the end of a lesson. Students answer before they leave the room.
-
Ask mid-course
Halfway through, you can still change the program for the same group.
-
Show what changed
Start the next lesson with one thing you are changing because of their answers.
More English class feedback questions you can add.
Not in the template. Add any of them in the builder in a few clicks.
Speaking and skills
- How confident do you feel speaking English in class?
- Which skill do you want to work on most: speaking, listening, reading or writing?
- Do you get enough time to speak in each lesson?
Course format
- Is the pace of the lessons right for you?
- How useful is the homework?
- Which class time suits you best?
About the student
- What is your current English level?
- Why are you learning English: for work, travel, study or an exam?
- Which teacher or group are you in?
Free tools for your results
- Likert scale calculatorThe average and the distribution of the 1–5 progress scale.
- Rating average calculatorThe teacher’s average rating and its spread.
- Response rate calculatorThe share of the group who answered, so you know whether the results speak for the whole class.
More templates
Questions about this template
What questions should an English class feedback survey ask?
What students like about the lessons, what they want to study in more depth, what to add to the program, how the group feels, whether their English has improved and how they rate the teacher. This template asks all of it in seven questions.
Can I use it as a feedback form for spoken English classes?
Yes. The questions fit any English course. For a speaking course, add questions on how confident students feel speaking and whether they get enough speaking time.
Is the survey anonymous?
The template asks for no name or e-mail. Turn on anonymous mode in the survey settings (every plan, including Free) and the results also hide each student’s IP address, country, browser and device.
Can I compare teachers or groups?
Add a question for the teacher or the group. Then filter the results by it on Basic and higher plans, or export the answers and compare them in Excel.
How long does it take to answer?
About five minutes, most of it typing. Four of the open questions are required; make some of them optional if students answer on a phone between classes.
Ask your students before the next module.
Put in your teachers or groups and show the QR code at the end of class.