WooCommerce Post-Purchase Survey: 7 Questions, When to Ask and What to Do Next Free survey template
Café customer feedback survey. Guests answer before the coffee gets cold.
Eight questions guests answer at the table: how often they come, what they think of the staff and the food, their favorite drink and what you should change. It takes about two minutes.
Free plan: 100 responses a month and up to 50 surveys, no credit card. Picture choice works on Basic and higher plans. Every new account starts with a 14-day Premium trial that includes it.
The template’s real survey on a phone.
- 8 ready questionsAbout 2 min on a phone.
- Yours to changeQuestions, answers and logic.
- A ready reportA chart for every closed question.
- Export on every planCSV, Excel and SPSS.
Regulars stop coming without saying why. A QR code on the table lets them tell you while they are still here.
The 8 café survey questions in this template.
Visits and service first, then drinks and the café, then an overall score and ideas. Change any question to fit your menu.
Visits and service
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How often do you visit the café?
Why ask it. Separates regulars from occasional guests. People who have never been in finish the survey here.
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How would you evaluate the staff at our café?
Why ask it. Guests tick everything that applies, from what the team does well to where it slows down.
Drinks and the café
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What’s your favorite hot drink?
Why ask it. Photos make the choice quick. Put your own menu here.
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What do you think about the café itself?
Why ask it. What your café is known for, and what nobody ticks.
Overall opinion
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Would you recommend our café to a friend or family member?
Why ask it. A quick loyalty check. Swap it for an NPS question if you want a score to track.
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What’s your age?
Why ask it. Shows who your guests are, useful when you plan the menu and the music.
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What’s your general opinion about our café?
Why ask it. One number to watch week by week.
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What would you like us to improve and/or change about the café?
Why ask it. Ideas from the people who sit at your tables every week.
How to create a café feedback survey from this template.
- 1
Copy the template
After you click “Use this template” and sign up or log in, the eight questions and the drink photos are copied to your account. The copy waits in your survey list as a draft.
- 2
Make it yours
Replace the drinks and photos with your menu and put your café’s name in the questions.
- 3
Put it on the tables
Print the QR code on table cards, the menu or the receipt. Guests answer while they wait for the bill.
- 4
Read it every week
The 1–10 opinion score, the favorite drinks and what guests tick about your staff each get a chart. Export the answers and compare them with your sales.
How to read café survey results.
How guests rate you
The 1–10 rating and the recommendation question give two numbers to watch week by week.
What guests like
Guests tick everything that applies about the staff and the café, so the chart shows what you are known for and what is missing, such as fast service or good Wi-Fi.
Which drinks matter
The drink question with pictures shows what regulars order. Export the answers to Excel, CSV or SPSS on any plan and compare them with your sales.
How to get more guests to answer.
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Put the code where they wait
Table cards and the receipt catch guests in the minutes they have nothing else to do.
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Ask the staff to mention it
One sentence when the bill arrives reminds guests the code is there.
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Keep the photos
Pictures of drinks make the survey feel like part of the menu.
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Change something visible
When guests ask for oat milk or faster Wi-Fi, do it and say so on the table card.
More café survey questions you can add.
Not in the template. Add any of them in the builder in a few clicks.
Food and drinks
- Which dish or drink would you like us to add to the menu?
- How would you rate the taste of your coffee today?
- Were your food and drinks served at the right temperature?
Service and space
- How long did you wait for your order?
- How comfortable were the seats and tables?
- How clean was the café during your visit?
Loyalty
- Would you join a loyalty card program?
- How likely are you to recommend us to a friend, from 0 to 10?
- What would make you visit us more often?
Questions about this template
What questions should a café survey ask?
How often guests come, what they think of the staff, the food, the drinks and the atmosphere, an overall rating and what to change. This template asks all of it in eight questions.
How do I get guests to answer?
Print the survey’s QR code on a table card or the receipt. The survey takes about two minutes on a phone.
Can I show my own drinks and photos?
Yes. Replace the drinks and pictures in the image choice question with your menu. Image choice is available on Basic and higher plans.
Can I change the questions?
Yes. After you copy the template you can edit, remove and reorder any question, add your own and change the design.
Hear from your regulars this week.
Put your menu in the template and print the QR code for the tables.