25 Questions for a Travel Agency Customer Satisfaction Survey Free survey template
Cafe staff evaluation survey. Guests rate every part of your team.
Guests score the service, rate your staff on politeness, speed and attention to detail, then rate waiters, baristas, managers, the kitchen and security one by one. It works for a restaurant as well as a cafe.
Free plan: 100 responses a month and up to 50 surveys, no credit card. Matrix questions work on Basic and higher plans. Every new account starts with a 14-day Premium trial that includes them.
The template’s real survey on a phone.
- 9 ready questionsAbout 3 min on a phone.
- Yours to changeQuestions, answers and logic.
- A ready reportA chart for every closed question.
- Export on every planCSV, Excel and SPSS.
Guests watch your team work every shift. Their ratings give the next staff briefing something concrete to start from.
The 9 cafe staff evaluation questions in this template.
From how guests found you to how each department did. Change any question to fit your team.
About the guest
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How did you find out about our cafe?
Why ask it. Shows which channel brings guests to you. Word of mouth is the one your staff earns.
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How often do you visit our cafe?
Why ask it. Regulars and first-time guests judge service differently. On Basic and higher plans, filter the staff ratings by it.
Service and staff
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Please rate the overall level of service in our cafe
Why ask it. One required score for the whole team. Guests who give 4 or 5 skip the next question.
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Was there anything that disappointed you?
Why ask it. Only guests who rate the service 3 or lower see it. Every answer here points to a problem.
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Please rate the cafe staff based on the following parameters
Scale: 1, 2, 3, 4, 5
Why ask it. Five qualities on one screen. The lowest row is the first topic for the next staff training.
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Please rate the quality of service by department
Scale: 1, 2, 3, 4, 5
Why ask it. Shows which part of the team lifts the score and which pulls it down. Delete the rows you don’t have, such as Security.
Profile and ideas
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Your age
Why ask it. Shows whether the ratings come from your core guests or from one age group.
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What can we improve to provide you a better service?
Why ask it. Ideas in the guests’ own words to bring to the next team meeting.
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Your email
Why ask it. Optional, for guests who want a reply. A manager can follow up on a complaint in person.
How to create a cafe staff evaluation from this template.
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Copy the template
Click “Use this template”, then sign up free or log in. The nine questions and the rule that sends low ratings to the follow-up are copied to your account. You’ll find the copy in your survey list, saved as a draft.
- 2
Make it yours
Match the department rows to your team and delete Security if you have none. The rule for low ratings is already set.
- 3
Put it in front of guests
Print the QR code on the bill folder or a table card, or embed the survey on your site.
- 4
Bring it to the staff briefing
The 1–5 service score, the five staff qualities and the five departments each get a chart. Share a read-only report link with managers or export the answers.
How to read cafe staff evaluation results.
The service score
The 1–5 rating gives one number to compare month by month. Read it together with the answers from guests who rated the service 3 or lower.
Strong and weak qualities
The first matrix compares appearance, professionalism, politeness, speed and attention to detail. The lowest row is the first topic for training.
Department by department
The second matrix puts waiters, baristas, managers, the kitchen and security side by side. Export everything to Excel, CSV or SPSS on any plan.
How to get more guests to answer.
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Ask while they wait
A QR code on the bill folder catches guests in the minute between the bill and the card machine.
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Tell the team first
Explain that the results shape training and schedules, and ask staff to mention the survey to guests.
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Keep the e-mail optional
Guests who only want to give a score can finish without it. Leave it optional, as it is in the template.
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Share the wins
When a department scores high, tell the team. When a row stays low, show what you changed.
More cafe staff evaluation questions you can add.
Not in the template. Add any of them in the builder in a few clicks.
Your visit
- Which staff member served you today?
- How long did you wait to be seated?
- Was your order correct when it arrived?
Service details
- Did the staff explain the menu or suggest a dish?
- How quickly did you get the bill when you asked for it?
- Did anyone check on you during your meal?
Loyalty
- How likely are you to recommend us to a friend, from 0 to 10?
- What would make you visit us more often?
- Which staff member would you like to thank?
Questions about this template
What questions should a cafe staff evaluation survey ask?
An overall service rating, the qualities guests notice in staff (appearance, professionalism, politeness, speed, attention to detail), a rating for each department, what disappointed them and what to improve. This template asks all of it in nine questions.
Can I use it for a restaurant?
Yes. The questions fit any place with waiters and a kitchen. Replace “cafe” with “restaurant” in the questions and match the department rows to your team.
Can guests rate a specific waiter?
The template rates departments. To see results for each waiter, add a question such as “Which staff member served you today?” with your team’s names as options.
Why do some guests skip a question?
Guests who rate the service 4 or 5 go straight to the staff ratings. Only guests who give 3 or less see “Was there anything that disappointed you?”. Logic works on every plan, and you can change the rule in the builder.
Is the survey anonymous?
The only personal question is the optional e-mail. Turn on anonymous mode in the survey settings to also hide each guest’s IP address, country, browser and device.
Let guests rate your team this week.
Match the departments to your team and put the QR code on the tables.