WooCommerce Post-Purchase Survey: 7 Questions, When to Ask and What to Do Next 28 templates
Customer satisfaction survey templates
Ask customers what they liked, what went wrong and whether they would come back
- Survey
Product quality survey
Find the defect and the outlet behind it.
- Survey
Delivery survey
The order desk and the couriers, rated apart.
- Survey
Online store feedback survey
Eleven questions shoppers answer after an order.
- Form
Quiz night registration form
Players and teams sign up with one link.
- Survey
English class feedback survey
Students tell you what to teach next.
- Survey
Supermarket survey
Shoppers rate the store and the staff.
- Survey
HOA survey
Ten questions for every household.
- Survey
Logistics customer satisfaction survey
Clients rate each step of the shipment.
- Survey
Cafe staff evaluation survey
Guests rate every part of your team.
- Survey
Travel agency survey
The whole trip, rated by the traveler.
- Survey
Taxi satisfaction survey
Feedback before the rider steps out.
- Survey
Gym feedback form
Members rate the equipment, the staff and the price.
- Form
Client intake form
Know the goal, the timeline and the budget before the first call.
- Survey
Customer effort score survey
Ten questions on how hard it was to get help.
- Survey
Customer satisfaction survey
Fourteen questions, from the overall score to the first fix.
- Form
Order form
Twelve fields take the order, and you send the total once you confirm it.
- Survey
Rating scale survey
With 0–10 and 1–5 scales too, in eleven questions.
- Form
Appointment request form
Clients ask for a day and a time of day, and you confirm the exact time.
- Form
Complaint form
Complaints, suggestions and compliments in one form, each asked only what it needs.
- Form
Contact form
Put it on your website and get every message by e-mail.
- Form
Customer registration form
Every new customer in one list, with how to reach them.
- Form
Feedback form
Seven questions, a star rating and an e-mail only from those who want a reply.
- Form
Quote request form
Every request arrives with the details you need to price it.
- Survey
NPS survey
The 0–10 question, and the reason behind every score.
- Survey
Patient satisfaction survey
Thirteen questions about the visit, none about health.
- Survey
Product feedback survey
Ten questions, from how often people use it to what is missing.
- Survey
SUS questionnaire
The ten System Usability Scale statements, ready to send.
- Survey
Likert scale survey
Five common 5-point scales in six questions.
What the customer survey templates cover
Surveys for cafés, supermarkets, online stores, delivery, taxis, travel agencies, gyms, logistics and language schools ask about what customers notice: speed, staff, quality and price. The general ones measure customer satisfaction (CSAT) and customer effort (CES).
The forms in this category handle the contact itself: contact and quote requests, registration, orders, appointments, complaints and feedback.
Guides and tools
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CSAT surveys
Measure customer satisfaction after every purchase, delivery or support contact.
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Customer feedback
Collect what customers think and act on it.
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Customer satisfaction survey questions
Fifty example questions to add to a template.
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CSAT calculator
Enter the answer counts and get the share of satisfied customers.
Questions about the templates
Which template measures customer satisfaction?
The customer satisfaction survey asks how satisfied customers are, how you do on quality, price, delivery and support, and whether they would choose you again. For one support contact, the customer effort score survey asks how easy it was to get the issue handled.
When should I send a customer survey?
Right after the moment you ask about: an order, a delivery, a visit or a closed support chat. Customers still remember the details then. For a general picture, send the same survey once a quarter.
How do I see what customers said?
The report shows a chart for each closed question and the average for scales, and lists open answers in full. You can export everything to Excel, CSV, SPSS or PDF on any plan.
No template for your case?
Describe your survey in a sentence and the AI generator drafts the questions. Or start from a blank survey and write them yourself.
Free plan: 100 responses a month and up to 50 surveys, no credit card.