25 Questions for a Construction Customer Satisfaction Survey 
Survey Settings
Updated
On this page
Survey settings control how the survey behaves for respondents, who can take it and when. To open them, go to Survey → Settings (1).
Settings are saved automatically, but respondents get the changes only after you click Publish (2). If your plan doesn't include a setting, it has a dollar icon ($), and clicking it opens an offer to upgrade, see Compare plans. A micro survey shows fewer settings, because some of them don't apply to a card on a website.
Each setting is described briefly below. Steps and details are in the linked articles.
Interface settings
| Setting | What it does |
|---|---|
| Progress bar | Shows respondents how much of the survey is left. |
| Question numbering | Shows a number before each question. |
| Navigation buttons | Shows buttons to move up and down between questions. |
| Survey language | Sets the language of system texts respondents see: English, Español or Português. Default texts in questions, such as button labels and placeholders, switch to the new language. Texts you changed stay as they are. See Survey Language and Standard Labels. |
| Standard labels | Click Replace to edit system phrases and messages respondents see during the survey. Premium and higher. |
Publication and availability settings
At the top of the section, a status shows whether respondents can take the survey right now, and until when.
| Setting | What it does |
|---|---|
| Close survey | Stops accepting new responses. Anyone who opens the link sees a closing page. Basic and higher. |
| Deadline | Closes the survey on a set date and time. Standard and higher. |
| Scheduled access | Opens the survey only on selected days of the week and hours. Basic and higher. |
| Limit on number of responses | Closes the survey after a set number of responses. Standard and higher. |
| Your message on the private survey page | Your own Heading and Message for the page respondents see after you close the survey with Close survey. Basic and higher. |
Closing a survey by hand is described in How to Close a Published Survey, the deadline and the response limit in Response Limit and Survey Deadline, and the schedule in Timers and Scheduled Access.
Identification and access settings
| Setting | What it does |
|---|---|
| Access the survey via SSO | Respondents sign in with your company's single sign-on before the survey. Set up SSO first, see SSO Configuration. Premium and higher. |
| Email identification | Respondents confirm their email with a code before the survey. One email gives one response. |
| Anonymous survey | Respondents' IP address, country, browser and device are not shown in the results. |
| Allow filling out the form more than once | Lets the same person submit the survey several times. |
| Access by password | Respondents enter a password before the survey. |
| Session tracking method | How SurveyNinja recognizes a person who already answered: By IP, By cookies or By hidden variables. |
| Allow response editing | Lets respondents change their response after submitting it. Works only with SSO or email identification. |
| Survey timer | Limits the time for the whole survey. Standard and higher. |
Some of these settings can't be used together, for example SSO and email identification. A switch that conflicts with another setting is red and doesn't turn on, and its tooltip names the conflict. How each setting works and which ones can't be combined is described in Survey Access and Protection. The survey timer is described in Timers and Scheduled Access.
Protection and access restriction settings
| Setting | What it does |
|---|---|
| Show captcha | Asks respondents to pass a captcha before they submit the survey. |
| Access by IP | Opens the survey only for addresses in the White list, or blocks addresses in the Black list. |
| Device Access | The devices the survey opens on: Desktop, Mobile, Tablet. |
Details are in Survey Access and Protection.
Filling behavior settings
| Setting | What it does |
|---|---|
| Prevent returning to the previous question | Once a question is answered, the respondent can't go back to it. |
| Random question order | Shows questions in a random order to each respondent. In What to shuffle, choose Entire survey or Selected questions. For selected questions, click Choose questions and group them into sets: questions swap places only within their set. |
| Disable auto-advance to the next question | Respondents press Next even on single-choice questions such as yes/no, scales and single select. |
| Autosave progress | Respondents can close the survey and continue later. Progress is saved in their browser. |
| Allow retaking the survey | Shown with autosave on. A respondent who returns to an unfinished survey can continue or start over. |
| Required Responses | Individual, All required or All optional. Changing it resets the setting in every question. |
| Question timer | A countdown for each question. Standard and higher. |
| Show question on button click | The question opens only after the respondent clicks a button. |
| Lock answer after response | Once answered, the question is locked and the answer can't be changed. |
| Minimum view time | The respondent can't move to the next question until the time runs out. Premium and higher. |
The last 4 settings work per question. For each of them, choose Individual (set in each question), Enable for all questions or Disable for all questions. These settings and autosave are described in Timers and Scheduled Access.
Report setting
Merge question versions in the report counts responses from all versions of a question together in the current version. Options removed from the latest version are not shown, so percentages may add up to less than 100%. Response data isn't changed, and you can turn the setting off at any time.
Version history
Click Version list to browse saved versions of the survey and restore one if needed. See Survey Version History.
Promo codes
Click Attach to give respondents unique promo codes from your list. Premium and higher. See Issuing Promo Codes to Respondents.
HTML code
Add your own code to the survey page: analytics counters, scripts or styles. Enter it in In <head> or In <body>. Standard and higher.
Online booking
The section appears if the survey has a Booking question. Click Open to manage schedules and the booking log, see Online Booking.
Settings on other tabs
- Design: the theme, colors, fonts, background and logo. See Design Setup.
- Notifications: emails to you about new responses and thank-you emails to respondents. See Email Notifications.
- Points, correct answers and personality tests are set in Builder, in the Answer Scores window. See Scores, Correct Answers and Personality Tests.
Settings that moved
The SurveyNinja logo switch is no longer in the survey settings. It now applies to all surveys at once: click your avatar in the top right corner, select Survey settings and turn off SurveyNinja logo. Standard and higher.