Viewing and Downloading Survey Responses

The Responses tab shows every response separately: the answers to each question, when the survey was taken and how long it took. For results across all respondents, open the report instead. See Viewing the Survey Report.

Opening the responses

1. Open the survey and click Results in the top menu.
2. In the second row, click Responses.
   

Responses are split into tabs (1). The number in brackets shows how many responses each tab has:

• Completed: the respondent finished the survey.
• Deleted: responses you deleted. See Deleting Responses.
• Disqualified: the respondent was screened out by the survey logic.
• Incomplete: the respondent started but didn't finish. See Incomplete Responses.

Disqualified and Incomplete are available on the Premium plan and higher.

What a response card shows

• the date and Completion time (2);
• the answer to each question;
• the total score, if the survey uses scoring;
• tags you added to the response with Add tag;
• technical details: browser, respondent email, hidden variables, the unique link the response came from, the issued promo code (if any of these were used).

New responses are marked as unread until you scroll to them.

If respondents saw the questions in different orders, for example with random order, choose how to show the answers in Question order: As the respondent saw it or As in the survey.

The three-dot menu (⋮) at the top right of a card hides the response from reports or deletes it.

Filtering responses

Filters are available on the Basic plan and higher.

1. Click Filter (3).
2. Open a filter group and set the conditions: Period, Questions, Completion time, IP address, Geography, Browser, Devices and others.
3. Click Apply.

Applied filters appear above the list. The list, the selection and the downloaded files in every format use them.

Selecting responses

Tick the checkbox on a card, or tick Select all responses above the list. A bar appears at the bottom of the page with the number of selected responses and the actions for them: Download, Share, Hide and Delete.

Downloading responses

Downloading is available on the Basic plan and higher.

1. Click the Download icon (4).
2. Choose the file format:

   Format	What you get
   CSV	A table for analytics and importing into other systems.
   XLSX	A table that opens in Excel without any setup.
   DOC	A document with one response at a time.
   SPSS	A .sav file for statistical packages.

3. For DOC and SPSS, click Download. For CSV and XLSX, click Continue, set up the file and click Download.
   

CSV and XLSX settings:

• Multiple choice (if the survey has multiple-choice questions): write the selected options In one column or use A column per option.
• Option separator (for In one column): how to separate options in a cell (Comma, Semicolon, Vertical bar or Line break).
• Unselected options (for A column per option): what to put for an option that wasn't selected, Zero or Empty.
• Time spent on the question: adds the time in brackets next to each answer.
• Display position: adds a column with the display number after each question.

File example at the bottom shows how the table will look. Your browser remembers these settings for the next download.

The file contains the responses from the open tab. If you selected responses, only they get into the file.

Note. If the survey collects more responses than your plan allows, the extra responses are hidden. A banner above the list shows how many are hidden and offers Purchase More Responses.

To send responses to someone without a file, use the Share icon (Basic and higher). See How to Share Results.