How to Buy a Plan

You can buy a plan at any time, including during the trial. Payment is made by card on the Stripe payment page, and the plan is activated as soon as the payment goes through. Auto-pay is turned on with the first payment, so the plan renews until you turn it off.

Note. The plan applies to the whole workspace you are working in.

Buying a plan

1. Click your profile icon in the top right corner and choose Plans & Pricing.
2. At the top of the page, switch the period (1), for example Month or Year, to see the prices. A discount for a longer period is shown next to its name: 10% for 6 months and 30% for a year.
3. Click Buy on the plan you need. On a paid plan, your current plan has the Renew button (2), higher plans have Upgrade, and cheaper plans have no button.
   
4. In Payment period (1), choose how long you want to pay for. The price per month and the amount you save are shown for each option.
5. If you have a promo code, click I have a promo code (2), enter the code and click Apply. The line changes to Promo code activated.
6. Check the amount in Total (3) and click Go to payment (4).
   
7. On the Stripe page, enter your card details and confirm the payment.

After the payment, you return to SurveyNinja. The Successful payment window shows the plan, period and amount. If the bank has not confirmed the payment yet, you will see Payment in processing. The plan is activated as soon as the confirmation arrives.

If you pay for the plan you already have, the new period is added to the current end date, so no paid days are lost.

Enterprise plan

Click Buy on the Enterprise card (on a paid plan, the button is called Customize). In Limit settings, set the number of participants, responses per month and disk space. The price is calculated from these limits. Go to payment becomes available after you raise at least one limit above the included amount. Promo codes do not apply to Enterprise.

Upgrading during a paid period

When you click Upgrade on a higher plan, the price depends on how many days are left in your current period.

• More than 30 days left. The unused part of your current plan is counted toward the new one: Total shows Sum and Balance. The new plan starts a new period of the length you choose, from the day after the payment. If the balance is larger than the price of the new period, the extra is not refunded. SurveyNinja warns you in the Part of the payment will be lost window, and you confirm with Change plan anyway. If the balance covers the whole price, you pay nothing and the plan changes right away.
• 30 days or fewer left. You pay only the difference between the monthly prices of the two plans. The end date of your plan does not change. In this case you cannot choose a payment period or apply a promo code.

Auto-pay and cancellation

Open your profile menu and choose Billing. The Payment block shows the date in Plan is valid until:. Your plan works until this date.

• With Auto-pay on, your card is charged a few days before this date, and the date moves forward by the same period. You get an email reminder 7 days before the end date.
• The renewal is charged at the plan's regular monthly price multiplied by the number of months in the period. The discount for 6 months or a year and the promo code apply only to the first payment.
• To cancel the subscription, turn the switch off. It changes to Auto-pay off, and no further charges are made. The plan stays active until the date in Plan is valid until:. You can turn auto-pay back on before that date.
• If the plan is not renewed, the workspace moves to the Free plan when the paid period ends. Your surveys and responses stay in the account. What the Free plan changes is described in What Happens After the Trial Ends?.

For example, you pay $69 for one month of Premium on March 10. Plan is valid until: shows April 10. With auto-pay on, your card is charged a few days before April 10, and the date changes to May 10. If you turn auto-pay off, the workspace stays on Premium until April 10 and then moves to Free.

To pay for the next period yourself, open Plans & Pricing and click Renew on your current plan. After any card payment, auto-pay is turned on again.

Receipts

On the Billing page, click View payment history. Click the download icon next to a payment to get its receipt.

Note. You can see the full list of features and limits for each plan on the pricing page.

If something doesn't work

• You can't pay in a workspace you were invited to. Paying and turning auto-pay on or off require the Pay the Plan permission. Ask the workspace owner to give it to your role.
• A cheaper plan has no button. You cannot move to a cheaper plan before the current period ends. Turn auto-pay off, and after the end date buy the plan you need.
• The promo code is not accepted. The message under the field tells why: the code does not exist, has expired, has reached its limit, is only for new users, or is not available for this plan or period.
• There is no auto-pay switch on the Billing page. The switch is shown only if the plan was paid with automatic renewal. Without it, the plan is not renewed and your card is not charged again. To keep the plan, click Renew on your current plan in Plans & Pricing before the end date.