Account and Billing
Buy or change a plan, see what happens after the trial, protect your account with two-factor authentication and SSO, and send email from your SMTP.
- SurveyNinja Affiliate Program SurveyNinja Affiliate Program
- Plans and Limits Limits and features of the Free, Basic, Standard, Premium and Enterprise plans, and how the monthly response limit works.
- How to Buy a Plan How to choose a plan and period, use a promo code, pay by card and turn off auto-pay.
- What Happens After the Trial Ends? The 14-day Premium trial, how to check the days left and what the Free plan changes.
- Account Settings How to change your name, email, password, language and time zone, manage sessions and delete your account.
- Two-Factor Authentication How to protect your account with a one-time code from an authenticator app.
- SSO Configuration How to connect an OpenID Connect identity provider for team sign-in and SSO-only surveys.
- Custom SMTP Server How to send survey emails through your own SMTP server and check what was sent.
- Custom File Storage Store respondents' files and uploaded media in your own S3 bucket so they don't count toward your plan's storage.
- Why Is a Question Type or Feature Locked? Why something shows a $ icon or an Upgrade button, what happens to existing surveys and how to change the plan.
25 Questions for a Construction Customer Satisfaction Survey