Industry: Logistics

Surveys for logistics and delivery

Delivery and courier ratings, NPS by pickup point and region. Alerts when customers leave a complaint.

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After deliverysend

NPSby hub, region

Alertson complaint

Use cases for logistics

Delivery feedback

Post-delivery survey: speed, condition, courier. By carrier, hub, or region.

Pickup point NPS

NPS by pickup location. Compare sites and partners. Track trends.

Alerts on complaints

Get notified when a customer gives a low score. Resolve before it escalates.

Courier ratings

Pass courier_id in the link — rating per courier for KPI and incentives. Average scores by shift and day.

Export to 1C and WMS

Webhook or CSV export — delivery data flows into your system for reporting and analytics.

How it works for logistics

Create the survey

Delivery and courier ratings. Add NPS and optional open feedback.

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Share with customers

Link in tracking email or SMS. QR at pickup points.

Get results

Dashboard by carrier, hub, or region. Set up low-score alerts.

Frequently asked questions

How do I send the survey after delivery?

Add the survey link to your tracking email or SMS. Or use webhooks to trigger the survey when status changes.

Can I get alerts on complaints?

Yes. Set up webhooks so that when a score is below your threshold, you get a notification.

Can I compare pickup points?

Yes. Use a separate link or hidden field per location. Analytics show NPS and scores by hub or region.

Is it suitable for courier ratings?

Yes. Pass courier ID in a hidden field. In reports you get ratings per courier, average scores by shift and day — useful for KPI and incentives.

How do I integrate with delivery or 1C?

Via webhook: when a response is received, SurveyNinja sends a POST with the data (order_id, score, comment) to your URL. Or use an automation tool for 1C and delivery systems.

Can I send the survey by SMS?

SurveyNinja generates a short survey link. Your system or SMS gateway sends the SMS; when integrating via API or webhook you pass the link and phone number.