Industry: Logistics

Surveys for Logistics and Delivery

Delivery and courier ratings, NPS by pickup point and region. Alerts when customers leave a complaint.

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After deliverysend

NPSby hub, region

Alertson complaint

SurveyNinja · Logistics

Courier Alex · 11:34 · yesterday

Rate the delivery

On time ★★★★★

Item condition ★★★★★

Courier ★★★★★

Send rating

4.7

delivery CSAT

+18%

repeat orders

-8%

complaints

Delivery rating: 5/5

Alex K. · just now

5 stars

Use cases for logistics

Delivery feedback

Post-delivery survey: speed, condition, courier. By carrier, hub, or region.

Pickup point NPS

NPS by pickup location. Compare sites and partners. Track trends.

Alerts on complaints

Get notified when a customer gives a low score. Resolve before it escalates.

Courier ratings

Pass courier_id in the link — rating per courier for KPI and incentives. Average scores by shift and day.

Export to 1C and WMS

Webhook or CSV export — delivery data flows into your system for reporting and analytics.

Staff satisfaction

Anonymous pulse surveys for drivers, couriers and warehouse staff. Track engagement by depot or region.

How it works for logistics

Create the survey

Delivery and courier ratings. Add NPS and optional open feedback.

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Share with customers

Link in tracking email or SMS. QR at pickup points.

Get results

Dashboard by carrier, hub, or region. Set up low-score alerts.

Frequently asked questions

How do I send the survey after delivery?

Add the survey link to your tracking email or SMS. Or use webhooks to trigger the survey when status changes.

Can I get alerts on complaints?

Yes. Set up webhooks so that when a score is below your threshold, you get a notification.

Can I compare pickup points?

Yes. Use a separate link or hidden field per location. Analytics show NPS and scores by hub or region.

Is it suitable for courier ratings?

Yes. Pass courier ID in a hidden field. In reports you get ratings per courier, average scores by shift and day — useful for KPI and incentives.

How do I integrate with delivery or 1C?

Via webhook: when a response is received, SurveyNinja sends a POST with the data (order_id, score, comment) to your URL. Or use an automation tool for 1C and delivery systems.

Can I send the survey by SMS?

SurveyNinja generates a short survey link. Your system or SMS gateway sends the SMS; when integrating via API or webhook you pass the link and phone number.