What are industry-specific surveys and why do businesses need them?
Industry-specific surveys are feedback tools tailored to a particular type of business. They include questions that are most relevant to your customers' experience — whether you run a restaurant, a clinic, or an online store. This increases response rates and the quality of insights.
Which industries does SurveyNinja support?
SurveyNinja works for any business: restaurants, cafes, hotels, beauty salons, fitness clubs, clinics, online courses, e-commerce stores, real estate agencies and many more. We have ready-made solutions for 270 niches with unique questions and templates for each.
How long does it take to launch the first survey?
You can launch your first survey in 5 minutes: choose your niche, take a ready-made template with questions, customize it for your brand and share via QR code or link. No technical skills required.
Is there a free plan?
Yes, SurveyNinja offers a free plan with no time limit: 1 survey, up to 100 responses per month, QR code and basic analytics. Paid plans are available for higher response volumes.
How do I choose the right questions for my industry?
Each industry page on SurveyNinja includes a ready-made set of questions specific to that type of business. For example, a restaurant gets questions about food quality and service speed; a fitness club gets NPS and trainer ratings. Use the template as-is or customize it.
How do I receive notifications about new responses?
Set up Slack or email notifications and receive alerts immediately after each new response. On paid plans you can also connect Google Sheets for automatic data export, Zapier, or webhooks to sync with any CRM or BI tool.
How are industry-specific surveys different from generic templates?
A generic template asks "Are you satisfied?". A niche template asks "How would you rate the freshness of your meal?" or "How clearly did the doctor explain your diagnosis?". Specific questions match how customers actually think about their experience, which lifts response rates by 30–50% and produces feedback you can act on the same day.
My business covers several niches at once — can I combine templates?
Yes. A hotel with a restaurant, a beauty clinic with a spa, an EV-charging network with a café — you can take blocks from multiple templates, mix them in one survey and route guests to relevant questions using branching logic. Each touchpoint gets its own KPI tracked in a single dashboard.
Are multilingual surveys and multi-country deployments supported?
Yes. One survey can have versions in multiple languages — the respondent's browser locale or a manual switch picks the right one. Reports aggregate across languages so you can compare NPS across countries, regions and chains in a single view.
Will the templates work with my industry software (POS, PMS, DMS, LMS, EHR)?
Yes. Through native integrations, webhooks, Zapier and the API, survey results flow into POS for restaurants and retail, PMS for hotels, DMS for car dealers, LMS for schools, EHR for clinics and any CRM. Every response is automatically linked to the order, booking, lesson or visit.
