What are industry-specific surveys and why do businesses need them?
Industry-specific surveys are feedback tools tailored to a particular type of business. They include questions that are most relevant to your customers' experience — whether you run a restaurant, a clinic, or an online store. This increases response rates and the quality of insights.
Which industries does SurveyNinja support?
SurveyNinja works for any business: restaurants, cafes, hotels, beauty salons, fitness clubs, clinics, online courses, e-commerce stores, real estate agencies and many more. There are pages for 270 niches, each with example questions and use cases.
How long does it take to launch the first survey?
You can launch your first survey in 5 minutes: take a template from the library or describe the survey to the AI generator, adjust the questions, add your branding and share it via QR code or link. No technical skills required.
Is there a free plan?
Yes, SurveyNinja offers a free plan with no time limit: 50 surveys, up to 100 responses per month, QR code and basic analytics. Paid plans are available for higher response volumes.
How do I choose the right questions for my industry?
Each industry page on SurveyNinja lists example questions for that type of business. For example, a restaurant page has questions about food quality and service speed; a fitness club page has NPS and trainer ratings. Add the ones you need to a survey built from a template or from scratch.
How do I receive notifications about new responses?
Set up email notifications and get an alert right after each new response. From the Basic plan you can also send responses to Google Sheets, to Slack or a CRM through Zapier, or to any tool through webhooks.
How are industry-specific surveys different from generic ones?
A generic survey asks "Are you satisfied?". An industry-specific one asks "How would you rate the freshness of your meal?" or "How clearly did the doctor explain your diagnosis?". Specific questions match how customers think about their experience and give you feedback you can act on the same day.
My business spans several niches. Can one survey cover them all?
Yes. A hotel with a restaurant, a beauty clinic with a spa, an EV-charging network with a café: put the questions for each part in one survey and use branching logic to show guests only the questions that apply to them.
Can I survey people in different languages and countries?
Yes. Choose the respondent language for each survey: English, Spanish or Portuguese. Write the questions in any language, and people answer from any country. To compare countries, regions or locations, add a question about it and filter the report by its answers (filters from Basic).
Can survey results go to my industry software (POS, PMS, DMS, LMS, EHR)?
Yes, through webhooks, Zapier (both from the Basic plan) and the API: each new response can go to a POS, PMS, DMS, LMS, EHR or CRM that accepts data from them.