Text analysis
What are people saying?
Open answers are where the real feedback is, and the hardest part to read. The report goes through them for each open question.
- Key findings: the two or three things to act on, in plain words.
- Sentiment: how many answers are positive, negative, neutral or mixed.
- Topics inside each sentiment, with quotes from the answers behind them.
Works with open-ended questions: text and full name.
25 Questions for a Construction Customer Satisfaction Survey