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Use case: UX testing

UX Testing — Usability and In-Product Feedback

Post-task and in-product surveys: SUS, ease-of-use, open feedback. Embed in your app or send after usability sessions.

Start UX survey See pricing
SUStemplate
Embedin app
14 daysfree trial
SurveyNinja · UX testing
Task scenario
Find and export survey results to CSV
How usable was the interface?
✓ Opened analytics
✓ Found the export button
! Chose the CSV format
Ease of use
Hard to use 82/100 Very easy
Send test results
82/100
SUS score
67%
task completion
1.4 min
average time
+
UX test results ready
CSV export task · 67% completion
82/100

Where UX surveys fit

In-product

Short surveys after key flows or feature use.

SUS & scales

Standardized usability scales and custom ratings.

Open feedback

What was confusing? What would you improve?

Prototype testing

Send after user tests a prototype. Task completion and SUS.

Design A/B

Randomize which design users see. Compare ease and preference.

Post-task

Short survey after each task. "How easy?" and open comment.

How UX surveys work in SurveyNinja

In-app or link

Embed in product or send link after usability test.

Logic

Branch by task or answer. Show follow-up when needed.

Export

CSV with scores and comments. Analyze in your tool.

Templates

SUS template with auto score. Custom scales.

SUS score

Standardized Usability Scale. Auto-calculated score in dashboard.

Export

CSV with scores and comments. Analyze in your tool.

How it works

1

Create survey

Use SUS or custom. Add post-task or in-app questions.

Start free
2

Share with testers

Link after task or embed in prototype.

3

View results

Dashboard with SUS and feedback. Export to CSV.

Frequently asked questions

Can I embed UX surveys in my app?

Yes. Embed as widget or popup. Or use link with task ID.

What is SUS?

System Usability Scale: standardized 10-question usability scale. Score 0–100.

Can I segment by task?

Yes. Use hidden field for task or flow. Dashboard shows by segment.

What is SUS and how is it scored?

System Usability Scale: 10 questions, 1–5 each. Score 0–100. We calculate it automatically.

Can I run A/B test on two designs?

Yes. Randomize which design or flow users see. Compare SUS and satisfaction by variant.

Can I send after prototype test?

Yes. Send link after user completes prototype task. Add SUS and open feedback.

Other use cases

Customer feedback

Collect feedback after purchase, support or product use. Alerts on low scores

CSAT surveys

Measure customer satisfaction 1–5 after each touchpoint. Track trends

Churn surveys

Learn why customers leave. Auto survey on cancellation or return

Concept testing

Test ideas before launch: logos, names, packaging. A/B with randomization

Employee engagement

Pulse surveys, eNPS, 360. Anonymous, with analytics by department

NPS tracking

Track customer loyalty over time. Auto NPS, segments, alerts for detractors

Market research

Demand analysis, segmentation, pricing research. Data for strategy

Event feedback

QR or link after conference, webinar or training. Rate content and speaker

Academic research

Survey for thesis or paper. Free, anonymous, export to Excel

Service quality

Ratings after store, office or branch visit. Auto send via QR or link

User onboarding

Short surveys during onboarding. Personalization and lower churn

Post-purchase survey

Send 1–3 days after order. Product and delivery rating. Alert on low score

Product feedback

Feature ratings, priorities, ideas. Embed in product, segment by user_id

Exit survey

Survey when customer or employee leaves. Churn reason, anonymous for HR

Lead qualification

Quiz for lead gen: budget, role, timeline. Branching, pass to CRM, UTM

Training feedback

Rate workshops and webinars: trainer, materials, value. QR at end, anonymous

Launch UX surveys in minutes

Free trial. Embed and logic.

Start free

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