Use case: UX testing

UX testing — usability and in-product feedback

Post-task and in-product surveys: SUS, ease-of-use, open feedback. Embed in your app or send after usability sessions.

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Where UX surveys fit

In-product

Short surveys after key flows or feature use.

SUS & scales

Standardized usability scales and custom ratings.

Open feedback

What was confusing? What would you improve?

Prototype testing

Send after user tests a prototype. Task completion and SUS.

Design A/B

Randomize which design users see. Compare ease and preference.

Post-task

Short survey after each task. "How easy?" and open comment.

How UX surveys work in SurveyNinja

In-app or link

Embed in product or send link after usability test.

Logic

Branch by task or answer. Show follow-up when needed.

Export

CSV with scores and comments. Analyze in your tool.

Templates

SUS template with auto score. Custom scales.

SUS score

Standardized Usability Scale. Auto-calculated score in dashboard.

Export

CSV with scores and comments. Analyze in your tool.

How it works

Create survey

Use SUS or custom. Add post-task or in-app questions.

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Share with testers

Link after task or embed in prototype.

View results

Dashboard with SUS and feedback. Export to CSV.

Frequently asked questions

Can I embed UX surveys in my app?

Yes. Embed as widget or popup. Or use link with task ID.

What is SUS?

System Usability Scale: standardized 10-question usability scale. Score 0–100.

Can I segment by task?

Yes. Use hidden field for task or flow. Dashboard shows by segment.

What is SUS and how is it scored?

System Usability Scale: 10 questions, 1–5 each. Score 0–100. We calculate it automatically.

Can I run A/B test on two designs?

Yes. Randomize which design or flow users see. Compare SUS and satisfaction by variant.

Can I send after prototype test?

Yes. Send link after user completes prototype task. Add SUS and open feedback.

UX testing — usability and in-product feedback

Where UX surveys fit

In-product

SUS & scales

Open feedback

Prototype testing

Design A/B

Post-task

How UX surveys work in SurveyNinja

In-app or link

Logic

Export

Templates

SUS score

Export

How it works

Create survey

Share with testers

View results

Frequently asked questions

Can I embed UX surveys in my app?

What is SUS?

Can I segment by task?

What is SUS and how is it scored?

Can I run A/B test on two designs?

Can I send after prototype test?

Other use cases

User onboarding

Product feedback

Concept testing

Customer feedback

Launch UX surveys in minutes