Industry: Retail

Surveys for retail and store networks

Store NPS, service ratings, mystery shopping, post-purchase feedback. QR codes at checkout for instant feedback.

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QRat checkout

NPSby store

Alertson complaint

Use cases for retail

Store NPS

Measure loyalty by store, region, or period. Compare locations and track trends.

Post-purchase feedback

Send a short survey after checkout. QR on receipt or email link.

Mystery shopping

Structured evaluation forms for mystery shoppers. Score by criteria and location.

Alert on complaint

Low score → instant notification to the manager. Call the customer the same day.

Assortment feedback

What do customers want to see? In-store or online survey — data for category managers.

How it works in retail

Add a QR code

On the receipt, at the checkout, or on the terminal screen. Customers scan with their phone camera.

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Customer fills the survey

Short 1–3 minute form: service rating, NPS, and optional open feedback.

You get the data

Results in the dashboard, webhooks for alerts, export to CSV. Breakdown by store and period.

Frequently asked questions

How do I add a QR code at checkout?

Create a survey in SurveyNinja, download the QR code from the dashboard and print it. Place it at the till or on the receipt. When the customer scans it, the mobile survey opens.

How many questions are best for a store survey?

We recommend 3–5 questions — about 1–2 minutes. A good set: NPS, service rating, and an open "What could we improve?" Longer surveys reduce completion rates.

Can I compare different stores?

Yes. Use a separate QR or link per location, or add a hidden field for store ID. In analytics you'll see NPS and scores by store, city and region.

How do low-score alerts work?

Set up webhooks or integrations. When a score is below your threshold (e.g. NPS 0–6), the manager gets a notification with the response so they can follow up.

Can I brand the survey?

Yes. Add your logo, colors and custom domain. The survey can match your brand.

How do low-score alerts work?

Set up webhooks or integrations. When a score is below your threshold (e.g. NPS 0–6), the manager gets a notification with the response so they can follow up.

Surveys for retail and store networks

Use cases for retail

Store NPS

Post-purchase feedback

Mystery shopping

Alert on complaint

Assortment feedback

How it works in retail

Add a QR code

Customer fills the survey

You get the data

Frequently asked questions

How do I add a QR code at checkout?

How many questions are best for a store survey?

Can I compare different stores?

How do low-score alerts work?

Can I brand the survey?

How do low-score alerts work?

Other industries

Healthcare

IT

Finance

Logistics

Start collecting feedback in retail