EN
English
Español
Português
Industries Retail Healthcare IT Finance Education HoReCa Government Real estate Logistics Manufacturing
Use cases Customer feedback CSAT NPS tracking Churn survey Market research UX testing Post-purchase survey Employee engagement All use cases →
Migrate from Google Forms SurveyMonkey Typeform Excel / CSV Microsoft Forms Other platforms
Market Research Customer Surveys Staff & Team Surveys
Quiz Maker Product & Service Evaluation Surveys New
Research & Feedback Surveys Employee Survey Test Builder
Online Tests Feedback Forms NPS Survey New Poll Builder New

Marketing Researches

Brand Awareness Survey Café Survey for Guest Feedback Career Expectations Questionnaire Event Feedback Survey Software Satisfaction Survey

Human Resources

Job Application Form Research on Employee Values and Objectives Employee Motivation Level Survey Team Building Survey Team Spirit Survey Personnel Sociometric Research Training Request Form Team Effectiveness Questionnaire Employee Career Expectations Survey

Customer Relations

Product Quality Control Store Delivery Service Evaluation English Lessons Feedback Survey Supermarket Satisfaction Survey Homeowners' Association (HOA) Survey Customer Satisfaction Survey in Logistics Solutions Cafe Staff Evaluation Survey Travel Agency Customer Satisfaction Taxi Customer Satisfaction Survey Quiz Night Signup Form

Other

Enquiry Submission Form Charity Donation Survey
Google Analytics
Webhooks
Meta Pixel
PayPal
Coming soon
Telegram
Google Sheets
Slack
Coming soon
Zapier
Coming soon

Updates

Follow our cool updates and news

Glossary

Learn, Share, Inspire

Help Center

Got questions? Get answers here!

Learn more

About SurveyNinja Elements and Settings Affiliate Program Contact Us
Pricing
Sign In
© 2026, Survey Ninja
Use case: Customer feedback

Customer feedback — collect and act on what customers think

Surveys after purchase, support, or product use. NPS, CSAT, open questions. Branching and alerts so you can respond quickly.

Start collecting feedback Pricing
Ready templatelaunch in 10 min
Notificationswebhook, email
14 daysfree trial
4.6 / 5

Where to use customer feedback

In-app

Short surveys inside your product after key actions.

Email

Send feedback requests by email with your branding.

Dashboards

Track NPS, CSAT and trends in one place.

After return or refusal

Learn the real reason. Open question with option to leave contact for recovery.

On site at the right moment

Popup survey on exit intent, after viewing key sections or during long load.

After event or webinar

QR on screen at the end — simple rating and open feedback while impressions are fresh.

How customer feedback works in SurveyNinja

Templates

NPS, CSAT and open-question templates. Adapt in minutes.

Logic

Branch by score or answer. Show follow-up when needed.

Alerts

Webhooks or email when score is low. React fast.

Dashboards

Trends, segments and export. One place for all feedback.

Automatic export

Google Sheets, Excel, CSV — data in a convenient format for further analysis.

Response from brand

Final screen with personal message — thank the customer or offer a bonus for participating.

How it works

1

Create survey

Pick a template. Add NPS, CSAT or open questions.

Start free
2

Send or trigger

Email, in-app link or API. Automate with webhooks.

3

View results

Dashboard with trends and alerts. Export to CSV.

Frequently asked questions

What survey types can I run?

NPS, CSAT, open feedback, or custom mixes. Templates for each.

Can I send surveys automatically?

Yes. Use webhooks or API to trigger when a ticket closes or order delivers.

Can I integrate with my app?

Yes. Embed widget, use link or API. Webhooks send each response to your stack.

Can I show different questions depending on the score?

Yes. Branching: score 1–3 → "What went wrong?", score 4–5 → "What can we improve?". Adapt to your logic.

How do data get into CRM or BI?

Via webhook, Zapier/Albato or direct export to Google Sheets — choose the right way to send data to your analytics.

Other use cases

NPS tracking

Loyalty over time

CSAT

Satisfaction after touchpoint

Post-purchase

After order

Churn survey

Why customers leave

Collect customer feedback in minutes

Free trial. Templates and integrations.

Start free

Support

Knowledge Base Glossary Contact Us SurveyNinja vs Others

Company

User Agreement Privacy Policy

Sections

Pricing Blog Affiliates
© 2026, SurveyNinja