Use cases

How companies use SurveyNinja

Ready-made scenarios with templates, branching logic and analytics — launch a survey in 10 minutes for any task

Create a survey free Pricing

Choose your use case

Customer feedback

Collect feedback after purchase, support or product use. Alerts on low scores

CSAT surveys

Measure customer satisfaction 1–5 after each touchpoint. Track trends

Churn surveys

Learn why customers leave. Auto survey on cancellation or return

Concept testing

Test ideas before launch: logos, names, packaging. A/B with randomization

Employee engagement

Pulse surveys, eNPS, 360. Anonymous, with analytics by department

NPS tracking

Track customer loyalty over time. Auto NPS, segments, alerts for detractors

Market research

Demand analysis, segmentation, pricing research. Data for strategy

Event feedback

QR or link after conference, webinar or training. Rate content and speaker

UX testing

SUS questionnaire, prototype testing, design A/B. No lab needed

Academic research

Survey for thesis or paper. Free, anonymous, export to Excel

Service quality

Ratings after store, office or branch visit. Auto send via QR or link

User onboarding

Short surveys during onboarding. Personalization and lower churn

Post-purchase survey

Send 1–3 days after order. Product and delivery rating. Alert on low score

Product feedback

Feature ratings, priorities, ideas. Embed in product, segment by user_id

Exit survey

Survey when customer or employee leaves. Churn reason, anonymous for HR

Lead qualification

Quiz for lead gen: budget, role, timeline. Branching, pass to CRM, UTM

Training feedback

Rate workshops and webinars: trainer, materials, value. QR at end, anonymous

Why companies choose SurveyNinja

Ready templates

Each use case has a template with questions and logic. Adapt in 10 minutes

Branching logic

Show different questions based on answers. Relevant experience for each respondent

Instant alerts

Notifications when scores are low — respond before they leave a bad review

Real-time analytics

Dashboard with charts, filters and export. Track metrics live

Cross-platform

Surveys work on any device. Responsive design out of the box

Integrations

Google Sheets, webhooks, API — data where you need it