25 Questions for a Travel Agency Customer Satisfaction Survey Survey questions
Post-event survey questions. Twenty-six questions for attendees while it’s fresh.
Questions for conferences, meetups, webinars and company events, grouped by topic: overall impression, program and speakers, logistics and venue, networking and the next event. Each one comes with its scale and what the answer tells you.
The Free plan includes up to 30 questions per survey and 100 responses a month. No credit card required.
26 post-event survey questions by topic.
Pick 6–10 and send them the same day. The longer you wait, the fewer answers you get and the shorter they are.
Overall impression
-
How would you rate the event overall?
Why ask it. The one number to compare events by. Ask it first, before the details color the answer.
-
How likely are you to recommend this event to a friend or colleague?
Why ask it. The event’s NPS. It also hints at how much of next year’s audience could come through word of mouth.
-
Did the event meet your expectations?
Why ask it. A high rating combined with “It fell short” means the announcement promised something else.
-
What was the main reason you attended?
Why ask it. Read the other answers by reason, because people who came to network and people who came to learn judge the same event differently.
Program and speakers
-
How useful was the program to you?
Why ask it. At a business event, useful matters more than interesting. This is the program’s main score.
-
Which sessions did you find most valuable?
Why ask it. Replace the options with your own sessions. The counts show which formats to keep.
-
How would you rate the speakers overall?
Why ask it. To rate each speaker, add a star rating question for every talk.
-
Was there enough time for questions and discussion?
Why ask it. A common complaint that’s easy to fix in the next schedule.
-
What topics should we cover next time?
Why ask it. It builds the next program from the audience’s own requests.
Logistics and venue
-
How easy were registration and check-in?
Why ask it. It’s the first impression of the day. Long lines at the entrance color every other answer.
-
How would you rate the venue?
Why ask it. It helps you decide whether to book the same place again.
-
How would you rate the food and breaks?
Why ask it. A light question people enjoy answering. Low scores here are cheap to fix.
-
How did the date and time work for you?
Why ask it. It tells you whether the schedule kept people away.
-
How helpful was the information you got before the event, such as the agenda, directions and links?
Why ask it. Late or missing details make people late and put them in a bad mood before the first talk.
-
How did you hear about the event?
Why ask it. It shows which channels bring in attendees, so you can plan the next promotion budget.
Virtual and hybrid events
-
How did you attend?
Why ask it. It lets you look at in-person and online attendees separately, with answer filters on Basic and higher plans or in an Excel export on any plan.
-
How easy was it to join the livestream?
Why ask it. Every minute lost to a broken link or a login screen is a minute of the program people missed.
-
How was the audio and video quality?
Why ask it. For online attendees, technical problems drag down every other score.
-
Could you participate as much as you wanted, for example by asking questions, chatting or voting?
Why ask it. Online attendees often feel like spectators. A No means the event needs more interaction.
Networking
-
How many useful new contacts did you make?
Why ask it. A count measures networking better than a rating does.
-
How satisfied were you with the opportunities to meet other attendees?
Why ask it. People who came to network need this score to be high. On Basic and higher plans, filter by the reason people attended to see their answers separately.
-
What would help you meet the right people next time?
Why ask it. Ready-made ideas for the next event’s format.
Next time
-
Will you attend our next event?
Why ask it. An early forecast of next year’s attendance.
-
What did you like most?
Why ask it. It tells you what to keep and what to feature in the next announcement.
-
What is one thing we should change?
Why ask it. One change is easier to name, and to act on, than a list.
-
May we contact you about our next event?
Why ask it. Ask it last, and add an email question that appears only after a Yes.
Ready-made surveys with these questions.
Copy a template to your account, then add any questions from this page that it doesn’t include yet.
Need questions on a different topic? The free AI generator writes a first draft. Open the AI question generator
How to get more responses after an event.
-
Send it the same day
Response rates drop with each day after the event. Send the link within a few hours, while people still remember the details.
-
Show the QR code at the end
Put it on the last slide or on the badge. People answer on their phones on the way out.
-
Keep it under five minutes
Use 6–10 questions. After a long day, a long survey loses most of the audience.
-
Share what you changed
In the next invitation, mention one or two changes you made based on the feedback. People answer more readily when they see it matters.
Questions for other audiences.
Questions and answers
What questions should I ask after an event?
Ask for an overall rating and NPS, how useful the program and speakers were, and about logistics and the venue, networking and whether people will come again. End with one or two open-ended questions.
When should I send a post-event survey?
The same day or the next morning. Better yet, show the QR code at the end of the event so people answer before they leave.
How many questions should a post-event survey have?
6–10 questions, which take five minutes or less. For a short webinar, three or four are enough.
Can I use one survey for in-person and online attendees?
Yes. Ask how people attended and use logic to show the online questions only to online attendees. Logic is on every plan, including Free.
Turn these questions into a survey today.
Start free with no credit card. Send the link and get a report with a chart for every closed-ended question.