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Surveys for Mobile Apps

Use this page as a starting set for a focused Mobile Apps feedback loop: capture app onboarding, clarify permission prompts, and follow incident communication across feature and lifecycle stage. Use the result to prioritize the app onboarding / permission prompts lane.

Start free Pricing
34 question types
Free to get started
5 min to launch your first survey
Mobile Apps
Rate your experience
Experience
4.4
Speed
4.1
Trust
4.6
Submit
New response received
SurveyNinja
+1

Use cases for Mobile Apps

Capture app onboarding

Link the comment to lifecycle stage so the owner sees the path that produced it. It keeps the decision tied to app onboarding / permission prompts.

Diagnose permission prompts

Rotate setup experience into the survey for one cycle when the team needs a deeper diagnostic. Reviewers can compare the app onboarding / permission prompts slice without rebuilding context.

Improve feature discovery

Capture the blocker before users and buyers leave the support ticket step. The team sees whether app onboarding / permission prompts moved after the fix.

Route store review trigger

Send urgent store review trigger notes to the owner of renewal review with the original comment attached. It turns app onboarding / permission prompts into a concrete operating note.

Validate incident communication

Use the same incident communication wording for two waves to learn whether the change held. The evidence remains anchored in app onboarding / permission prompts.

Rotate setup experience

Use a score plus a short comment to see whether permission prompts is a wording, timing, staffing, or product issue. That separates app onboarding / permission prompts from background noise.

Templates to start from

Run the survey after signup or support ticket, then compare plan, feature, and workspace role. The team sees whether app onboarding / permission prompts moved after the fix.

All templates →
Product Feedback Survey Software Satisfaction Survey NPS Survey (Net Promoter Score)

Or describe your survey to the AI survey generator: it drafts the questions, and you edit them.

SurveyNinja features for Mobile Apps

Incident communication cohort comparison

Read incident communication by plan cohort so a global average does not hide a narrow regression. This keeps the app onboarding / permission prompts evidence separate.

Store review trigger handoff view

Attach lifecycle stage and channel to every store review trigger answer so follow-up reaches the right owner. Use it as the app onboarding / permission prompts checkpoint.

Feature discovery verbatim themes

Keep the strongest feature discovery quotes beside their score so product and support team can separate evidence from opinion. It protects the app onboarding / permission prompts signal from being averaged away.

Permission prompts follow-up trail

Record who owns each permission prompts issue and whether the next support ticket response changed. The next review can start from the app onboarding / permission prompts context.

App onboarding timing view

Compare app onboarding by signup timing so late feedback does not distort the first signal. That gives the app onboarding / permission prompts owner a narrower brief.

Setup experience evidence retention

Retain enough setup experience context for audit and learning while removing details the reviewer does not need. The app onboarding / permission prompts pattern stays readable.

Signals to watch in Mobile Apps feedback

Ask immediately after signup and tag the answer by plan so the first review starts from a concrete moment. Use it as the app onboarding / permission prompts checkpoint.

App onboarding

Ask at activation, when users and buyers can still name the detail that shaped the score. It protects the app onboarding / permission prompts signal from being averaged away.

Permission prompts

Use plan and workspace role to decide whether the issue is local, segment-specific, or systemic. The next review can start from the app onboarding / permission prompts context.

Feature discovery

Use the same incident communication wording for two waves to learn whether the change held. That gives the app onboarding / permission prompts owner a narrower brief.

Setup experience

How to collect Mobile Apps feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

In-flow widget
Ask inside activation when the team needs a lightweight read on permission prompts. Use the result to prioritize the app onboarding / permission prompts lane.
Activation QR
Place the QR where users and buyers finish activation and still know what shaped the score. The comment stays connected to app onboarding / permission prompts.
Short in-app pulse
Show a short survey in your app's web view, or send the link in a push or in-app message your app already sends, right after onboarding or a permission prompt. Compare results before and after a change.
Survey link in support tickets
Add the survey link to the ticket reply your helpdesk already sends, so you can see how onboarding and permission prompts work for users before making broader changes.
Embedded support ticket prompt
Put the form inside the support ticket flow when feature discovery needs product or process evidence. It keeps app onboarding / permission prompts close to the moment that caused it.

Where to place surveys for Mobile Apps

Signup
After Signup

What detail changed app onboarding most?

In-flow widget
Activation
During Activation

Where did permission prompts create friction?

Manager review link
Support ticket
Before Support ticket closes

What would make feature discovery easier next time?

Signup follow-up
Renewal review
When Renewal review starts

Which part of store review trigger needs follow-up?

Activation QR

How it works

1

Start from a template

Take a template from the library or describe your survey to the AI generator, then adjust the questions to your business. No technical skills required.

Start free
2

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

3

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Sample Mobile Apps survey questions

1
How would you rate the app onboarding in your most recent experience with us?
★ Rating
2
Thinking about the permission requests, how likely are you to recommend our app?
NPS
3
What should we change first to improve the feature discovery?
Open text
4
Which part of the handling of your support ticket had the biggest impact on the prompt to leave a store review?
Multiple choice
5
How confident are you that our product and support team will improve the incident communication?
Scale
6
What detail would make the setup process clearer next time?
Open text

How to act on Mobile Apps survey metrics

App onboarding
plan

Review App onboarding by plan before changing the full workflow. Keep the app onboarding / permission prompts slice separate.

Permission prompts
feature

Assign Permission prompts to the owner closest to the moment and compare the next wave through app onboarding / permission prompts.

Feature discovery
workspace role

Use verbatim Feature discovery answers to choose the next experiment for workspace role; keep app onboarding / permission prompts attached.

Store review trigger
lifecycle stage

Escalate only Store review trigger comments with clear risk language, then validate app onboarding / permission prompts in the following pulse.

Frequently Asked Questions

How do we prove that a change worked?

Compare the same incident communication wording before and after the fix, then read it by feature and lifecycle stage. That gives the app onboarding / permission prompts owner a narrower brief.

Should the survey be anonymous?

Use anonymity when it improves candor, but keep enough segment context to act on app onboarding safely. The app onboarding / permission prompts pattern stays readable.

Which signal should Mobile Apps review first?

Start with app onboarding if the team needs a baseline, or permission prompts if the latest complaints already point to a specific workflow. It keeps the decision tied to app onboarding / permission prompts.

When is the best moment to ask?

Ask around signup or support ticket, while users and buyers can still explain the detail behind the score. Reviewers can compare the app onboarding / permission prompts slice without rebuilding context.

How many questions should the survey include?

Keep it short: one main rating, two diagnostics for permission prompts and feature discovery, one open comment, and the segment fields your review uses. The team sees whether app onboarding / permission prompts moved after the fix.

Can SurveyNinja compare answers by segment?

Yes. Keep plan, feature, workspace role, and lifecycle stage on each response so broad trends do not hide local issues. It turns app onboarding / permission prompts into a concrete operating note.

How should sensitive feedback be protected?

Restrict access when responses mention workspace data, user roles, and account context; reviewers still see the segment and action history they need. The evidence remains anchored in app onboarding / permission prompts.

Which channel should start the program?

Use signup follow-up for coverage, then add a QR or embedded form when feedback must stay attached to activation. That separates app onboarding / permission prompts from background noise.

What should the team track besides the score?

Track app onboarding, feature discovery, recurring comment themes, and whether assigned owners close the loop. Use the result to prioritize the app onboarding / permission prompts lane.

How do comments become action items?

SurveyNinja keeps the rating, comment, channel, and workspace role together so the next owner does not rebuild context. The comment stays connected to app onboarding / permission prompts.

More answers in our Help Center

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Plans for Mobile Apps feedback programs

Choose the plan that matches your response volume and reporting needs. Full pricing

Free
$0/mo No time limit and no credit card required

Free — forever

  • Up to 50 surveys
  • 100 responses/mo
  • 30 questions per survey
  • Logic, export, API and MCP
Start free
Basic
$15/mo per month, billed annually

For small teams and regular feedback collection

  • 100 surveys per account
  • 1,000 responses per month
  • 50 questions per survey
  • 1 GB storage, files up to 100 MB
  • Image, video & audio in questions
  • Custom themes and your logo
  • Matrix, file upload and research question types
  • Response filters
Choose plan
Standard
$37/mo per month, billed annually

For marketing, HR and product research

  • 500 surveys per account
  • 5,000 responses per month
  • 100 questions per survey
  • 3 GB storage, files up to 300 MB
  • Response limit and deadline
  • Survey and question timers
  • No SurveyNinja branding
  • Incomplete responses
Choose plan
14 days free
Premium
$69/mo per month, billed annually

For large teams and advanced automation

  • ∞ surveys per account
  • 20,000 responses per month
  • ∞ questions per survey
  • 6 GB storage, files up to 500 MB
  • Custom roles for the team
  • Custom domain
  • AI report on responses
  • Promo codes
Start trial
Enterprise
On request

Custom plan for large companies

  • Unlimited resources
  • Up to 1,000,000 responses/month
  • Flexible task-based limits
  • Priority support
  • Number of seats
  • Monthly response limits
  • Disk space
  • Personal manager
Contact us

Build a sharper Mobile Apps survey

Use focused questions, publish the survey, and review answers by the segments that matter.

Start free