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Alternative

Delighted has closed. Keep your NPS running on SurveyNinja

Delighted stopped working on June 30, 2026. On SurveyNinja the same quick NPS and CSAT surveys cost far less: 500 responses a month for $10.50/mo instead of the $249/mo Delighted charged on Premium. Ask by link, from your own emails or right on your website, and bring your exported history with you.

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Free plan with 100 responses a month and 14 days of Premium. No card required.

Prices and features checked on October 15, 2026.

SurveyNinja Delighted
250 responses a month $10.50/mo $149/mo
500 responses a month $10.50/mo $249/mo
Micro surveys on your website All plans From Starter

SurveyNinja: per month, billed yearly; Delighted: its last monthly prices. In USD.

Delighted has closed. What now?

What happened to Delighted

  • Qualtrics announced on June 3, 2025 that Delighted would close. The service stopped working on June 30, 2026.
  • Data could be exported until the end of the plan or June 30, 2026. After that date Delighted said it would delete all data; the app and the API are gone.
  • Qualtrics offers a move to its XM for Customer Experience suite, priced by quote.

Why move to SurveyNinja

  • Your NPS keeps running for far less: 500 responses a month cost $10.50/mo instead of $249/mo on Delighted Premium, and 100 a month are free.
  • The surveys stay just as quick: an NPS question with the score calculated, plus stars and smiley faces for CSAT, on every plan.
  • You can ask right on your website: micro surveys open after a delay, on scroll or on exit intent (desktop), on every plan (beta).
  • Your history comes along: upload the CSV you exported from Delighted, and scores, comments and dates come over (paid plans).
  • You pick a plan yourself from published prices and try every feature for 14 days without a card.
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What you paid and what you will pay

The last published prices of Delighted and the SurveyNinja plan for the same number of responses.

Responses per month SurveyNinja Delighted
100 $0 Free $39/mo Growth, billed monthly only
250 $10.50/mo Basic, billed yearly or $15/mo billed monthly $149/mo Advanced, billed monthly only
500 $10.50/mo Basic, billed yearly or $15/mo billed monthly $249/mo Premium, billed monthly only

Prices per month in USD with yearly billing; prices of Delighted are its last published ones, from an archived copy of its pricing page. Delighted billed monthly only in its last months; its published plans ended at 500 responses a month, and more took a custom quote. All plans and limits

Start free

Free plan, no card required

Where SurveyNinja goes further than Delighted

Features that matter for research and analysis, with the plan they are on.

Room to grow past 500

Premium covers 20,000 responses a month for $48.30/mo. Delighted's published plans stopped at 500 responses on Premium for $249/mo; more took a custom quote.

An AI report on comments

Themes, sentiment, quotes and group comparison from open answers, with a report link you can share, on Premium. Delighted's Smart Trends grouped comments by keywords.

Room beyond the NPS question

28 question types, including matrix, ranking, click tests and pairwise comparison, so an NPS survey can grow into a full study. Delighted offered 8 metrics and up to 10 extra questions.

Your dates stay right

Imported Delighted responses keep their original dates, so period filters in the report work on your old data too.

Edit surveys on your phone or your laptop

The whole builder works on a phone: questions, logic, design, publishing and responses. Fix a question on the way to a meeting, check new answers from the couch and finish the survey on your laptop.

  • Every section and setting fits a small screen
  • Logic, design and publishing, not a cut-down view
  • Pick up on your laptop right where you left off
The SurveyNinja survey builder in a browser
Survey settings in SurveyNinja on a phone

Research and UX tools in one survey builder

Test designs, rank ideas and ask visitors on your website from the same survey builder.

Micro surveys on your site

Paste one code and show a short survey in a corner card or modal: after a delay, on scroll, on exit intent (desktop) or on a click. Choose pages and devices and limit how often visitors see it.

All plans, including Free

Click test with heatmap

Upload a mockup or a screenshot and ask where people would click. The report shows a heatmap of all clicks.

From Basic Not in Delighted

Pairwise comparison

Respondents choose between two options at a time; the adaptive mode drops weak options early. The report ranks items with a win matrix.

From Basic Not in Delighted

A/B test of question wording

Show two versions of a question's wording to different respondents. From Standard, the report shows which one more people complete, with the confidence level.

All plans, including Free Not documented by Delighted

Map question

Respondents drop pins on a map: where they live, shop or travel. See the answers as a map and a list of places.

From Standard Not in Delighted

Area selection

Mark zones on an image and let respondents pick them, with scores and logic like any answer option.

From Basic Not in Delighted

Delighted and SurveyNinja, feature by feature

Each cell shows whether the feature exists and the plan it starts on.

Feature SurveyNinja Delighted
Pricing and limits
Responses on the free plan 100 responses a month 25 responses on the Free plan
Cheapest paid plan Basic: $10.50/mo billed yearly ($15 monthly), 1,000 responses a month Starter: $19/mo, 50 responses a month; billed monthly only since late 2025
Building surveys
Question types 28, plus 6 content blocks; NPS, star rating and scale on Free 8 metrics (NPS, CSAT, CES, 5-star, smileys, thumbs, eNPS, PMF) and up to 10 extra questions
Branching logic Yes, All plans, including Free Yes, From Starter
Hidden fields from the URL Yes, From Basic Answer piping into later questions on all plans Yes, From Starter Custom properties to personalize and filter
One form in several languages No Respondent interface in English, Spanish or Portuguese; one language per survey Yes, From Starter 30+ languages for the rating question; custom translations on Premium
Research and UX tools
Micro surveys on your website Yes, All plans, including Free One code for the whole site: corner card or modal; shown after a delay, on scroll, on exit intent (desktop) or on a click; page and device targeting, traffic share, show frequency; beta Yes, From Starter Widget at the bottom of the page, recurring or on an event
Click test with heatmap Yes, From Basic Heatmap of clicks on an image; hotspot selection with drawn areas No
Area selection on an image Yes, From Basic Zones on an image work as answer options, with scores and logic No
Pairwise comparison Yes, From Basic Every pair or adaptive mode with fewer pairs; win matrix in the report No
Map question Yes, From Standard Respondents drop pins; the report shows a map and a list of places No
A/B test of question wording Yes, All plans, including Free Versions of a question's wording, 50/50 split by default; from Standard the report marks the leader with its confidence level Not documented in Delighted's help center (October 15, 2026)
Other research question types Yes, From Basic Semantic differential, 3D matrix, constant sum No Extra questions: text, scale, single or multiple choice
Collecting responses
Link, QR code and website embed Yes, All plans, including Free Widget, pop-up, iframe or button Yes, From Starter Link, email, web widget, mobile SDK, kiosk
Personal links for each respondent Yes, From Standard Yes, From Starter Survey emails per person, with Autopilot repeats
Analysis and export
Reports and charts Yes, All plans, including Free With a public link to share Yes, From Starter 7 ready-made reports, including over time
AI analysis of open-ended answers Yes, From Premium Themes, sentiment, quotes and group comparison; shareable link and PDF Partly, From Starter Smart Trends: keyword themes in comments
Export of responses Yes, All plans, including Free CSV, Excel, PDF, Word Yes, All plans, including Free CSV; Excel on request
Integrations
Google Sheets Yes, From Basic Yes, From Starter
Webhooks Yes, From Basic Yes
REST API Yes, All plans, including Free Yes
Built-in Slack, HubSpot, Salesforce apps No Through webhooks and the API Yes, From Starter 35+ free, including Slack, Zendesk and Shopify; HubSpot and Salesforce on Premium
Team and security
Roles and permissions Yes Owner, admin, member; custom roles with folder access on Premium Yes Admin, Standard and Limited users
Single sign-on (SSO) Yes, From Premium OpenID Connect Partly Google and Apple sign-in
Two-factor authentication Yes, All plans, including Free Yes
Sources: Delighted data checked on October 15, 2026 on its own website

SurveyNinja features checked on October 20, 2026; plans and limits: pricing page

Start free

Free plan, no card required

How to switch from Delighted

1

Create a free account

Sign up in a minute. The Free plan needs no card, and you get 14 days of Premium.

2

Set up your NPS survey

Start from an NPS or CSAT template, add a follow-up question, and share it by link, QR code, your own emails or a micro survey on your site.

3

Upload your Delighted history

On a paid plan, upload the CSV you exported from Delighted, match the score to the NPS question and the comment to a text question. Dates come over too.

Step-by-step guide to switching

Frequently asked questions

Didn't find your answer? Write to team@surveyninja.io or use the contact page, and we'll help you move your surveys.

Is Delighted shutting down?

It already has. Qualtrics announced the shutdown on June 3, 2025, and Delighted stopped working on June 30, 2026. delighted.com now leads to a Qualtrics page.

Can I still export my Delighted data?

No. Exports were possible until the end of your plan or June 30, 2026; after that Delighted said it would delete all data. If you saved a CSV export, you can upload it to SurveyNinja.

What is the best Delighted alternative for NPS?

If you used Delighted for quick NPS and CSAT surveys, SurveyNinja keeps them just as simple: an NPS question with the score calculated, a free plan with 100 responses a month and 500 responses for $10.50/mo. It adds micro surveys on your website and an AI report on comments.

Can I import my Delighted responses?

Yes, on paid plans. Upload the Delighted CSV (up to 20 MB and 10,000 rows), match the score column to an NPS question and the comment to a text question. Original dates are kept, and imported responses don't count toward your monthly limit.

Can I send NPS surveys by email like in Delighted?

Send them from your own email tool or CRM: put the survey link in the emails you already send, and add the customer's email or plan to the link as hidden variables (Basic and higher) to filter the report by them. Personal links for up to 1,000 people at a time are on Standard.

Will I get alerts about new responses?

Yes. Email notifications work on every plan, webhooks from Basic and Telegram on Standard. For Slack, connect Zapier (Basic and higher).

How much does SurveyNinja cost compared with Delighted?

100 responses a month are free on SurveyNinja and cost $39/mo on Delighted Growth; 250 cost $10.50/mo instead of $149/mo; 500 cost $10.50/mo instead of $249/mo. SurveyNinja prices are billed yearly; Delighted's are its last monthly prices.

Is SurveyNinja available in Spanish and Portuguese?

Yes. The website, the help center and the survey screens your respondents see are available in English, Spanish and Portuguese.

Try SurveyNinja for free

Free plan with 100 responses a month and 14 days of Premium after sign-up. No card required.

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