What Is an Email Address?

An email address is the unique address of a mailbox, written as a local part, the @ sign and a domain, for example anna@example.com. The domain says which mail server receives the message, and the local part says which mailbox on that server.

Surveys ask for an email to send a copy of the answers, to follow up, for example after a low NPS or CSAT score, or to make sure one person answers once. An email address is personal data, so ask for it only when you need it.

How it works in SurveyNinja

• The Email question is on every plan, including Free. It checks the format and shows an example when the address is wrong.
• The address from the Email question can get a thank-you email with the answers (Basic and higher). With Reply-To, you answer the respondent straight from the notification.
• Email identification in the survey settings asks for an email and a 6-digit code before the survey. One email gets one response. It works on every plan.
• Logic can check what the address contains or ends with, for example to send people with your company domain to their own block.

Help: Name, email, phone and date fields, Email notifications, Survey access and protection.

Tips

• If you promise an anonymous survey, don't ask for an email: the answer is saved as typed.
• Say why you ask, for example "to send you the results".
• A format check catches a missing @, but not a typo in a real domain. Ask people to check the address before they send.