Integration

SurveyNinja + Slack — Instant Survey Alerts for Your Team

Send survey response notifications directly to Slack channels. Get real-time alerts on new responses, low scores, and critical feedback — right where your team works.

Connect for Free View Plans

Real-time notifications

Any channel

Score based alerts

What You Can Do with SurveyNinja + Slack

Instant Response Alerts

Receive a Slack message the moment someone submits a survey — with respondent name, score, and key answers included

Low-Score Escalation

Automatically alert your team when a response falls below a critical NPS or CSAT threshold — act before customers churn

Team Routing

Route notifications to the right channel based on survey type, department, or answer values — keep teams informed without noise

Response Summary

Include all key response fields in the Slack message: name, email, score, text answers, and survey metadata

Custom Formatting

Format messages using Slack rich text — headers, bold, color-coded attachments based on score or sentiment

Multi-Survey Notifications

Configure separate Slack alerts for each survey — different channels, different teams, all from one SurveyNinja account

When to Use Slack Notifications

NPS Follow-Up

Alert the customer success team when a Detractor response arrives so they can follow up within hours

Product Feedback Loop

Post product survey responses to #product channel so the team sees raw user feedback in real time

Sales Lead Alerts

Notify sales reps when a lead completes a qualification survey with high intent signals

Event Check-In

Get notified as attendees complete post-event surveys — track sentiment while the event is still live

HR Pulse Alerts

Send anonymous employee feedback responses to HR leadership channel for immediate visibility

Support CSAT Monitoring

Alert support managers whenever a low CSAT score is submitted after a ticket is closed

Set Up in 3 Steps

Create Your Survey

Build a survey in SurveyNinja — design questions, set up logic, and customize the look and feel

Get Started Free

Connect via Zapier

Enable Webhook in SurveyNinja → Integrations. Create a Zap: Catch Hook trigger + Send Channel Message in Slack action

Receive in Slack

Submit a test response — your Slack channel receives the notification instantly with all response data

FAQ — Slack Integration

How does SurveyNinja connect to Slack?

Via Zapier: set up a Webhook in SurveyNinja, create a Zap with Catch Hook as trigger and Send Channel Message in Slack as action. Takes about 5 minutes.

Can I send alerts only for low-score responses?

Yes. Add a Filter step in Zapier between the Webhook trigger and Slack action — continue only if score is less than 4.

Can I send to different Slack channels based on the response?

Yes. Use Zapier Paths to route responses to different channels — high scores to #wins, low scores to #cx-alerts.

What data appears in the Slack message?

You control the message in Zapier. Include any field: name, email, score, answers, survey name, date — formatted as a rich Slack message.

Does the Slack notification fire for every survey?

You configure this per survey. Each survey has its own Webhook URL — set up Slack notifications only for specific surveys.