Customer Stories — SurveyNinja

Q: Can surveys be integrated into existing business processes?

Yes. With integrations (Slack, Google Sheets, HubSpot, Salesforce, Zapier) and Webhook support, you can connect surveys to your CRM and analytics.

Q: How much does SurveyNinja cost for businesses?

There is a free plan with core features. For team collaboration, advanced analytics, and integrations, paid plans are available. Enterprise customers get custom pricing.

Q: How quickly can we launch our first survey?

Sign up, choose a ready-made template, and share the link — the whole process takes 5-10 minutes. No technical knowledge required.

Who uses SurveyNinja

Product teams

NPS, CSAT, JTBD interviews, concept testing. Collect user feedback and make decisions backed by real data

For PMs →

Marketing teams

Lead quizzes, message testing, audience research, campaign NPS. Data goes straight to your CRM and analytics tools

For marketers →

HR & People Operations

eNPS, pulse surveys, exit interviews, onboarding assessments. Anonymous, secure, with export to Google Sheets or Slack notifications

For HR →

Research agencies

Online panels, custom branding, complex logic, SPSS-compatible export. Everything a professional research team needs

For agencies →

Startups

Customer discovery, PMF surveys, user interviews. Fast, affordable, and globally accessible from day one

For startups →

Enterprise & global organizations

Enterprise-grade reliability: SSO, dedicated infrastructure, GDPR compliance, custom SLAs, and white-label options

Enterprise →

What teams build with SurveyNinja

NPS & CSAT surveys

The most popular survey types. Set up in 5 minutes and trigger automatically from your CRM whenever you need them

Lead generation quizzes

"Find the right solution" → personalized recommendation → qualified lead in CRM. High conversion, low friction

HR surveys

eNPS, pulse checks, onboarding, exit interviews — anonymous, secure, with export to Google Sheets for leadership

Market research

Segmentation, concept testing, panel studies. Export to SPSS/Excel for deep analysis by your research team

Customer discovery

JTBD interviews, PMF surveys, churn feedback. Product and startup teams build with data, not guesswork

Event & webinar feedback

QR code at the end of your webinar, conference evaluation, training feedback — collect it all in one tool

Frequently asked questions

What do companies use SurveyNinja for most often?

The platform is used for market research, customer feedback collection (NPS/CSAT), HR surveys (eNPS, pulse surveys), and creating lead generation forms for websites.

Can surveys be integrated into existing business processes?

Yes. With a wide range of integrations (Slack, Google Sheets, HubSpot, Salesforce, Zapier) and Webhook support, you can easily connect surveys to your CRM and analytics workflows.

How secure is the data collected from our customers and employees?

All data is encrypted in transit and at rest. The platform is fully GDPR compliant and offers enterprise-grade security options including SSO and dedicated infrastructure via our Enterprise plan.

Does the platform support team collaboration?

Yes. You can invite colleagues to your workspace, assign roles, and collaboratively edit surveys or review analytics together in real time.

How much does SurveyNinja cost for businesses?

There's a free plan with core features. For team collaboration, advanced analytics, and integrations, paid plans are available — see the pricing page for details. Enterprise customers get custom pricing and dedicated support.

Can SurveyNinja be used for lead generation?

Yes. Quizzes and interactive forms are one of the most popular use cases: a user answers a few questions, gets a personalized recommendation, and you receive a qualified lead in your CRM automatically.

How quickly can we launch our first survey?

Sign up, choose a ready-made template from our library, and share the link — the whole process takes 5–10 minutes. No technical knowledge required.

Can we brand surveys with our own design?

Yes. You can upload your logo, choose brand colors and fonts, and customize the survey URL. On enterprise plans, full White Label is available — surveys look like a part of your own product, with no mention of SurveyNinja.

Trusted by 50,000+ teams worldwide