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Use case: Post-purchase survey

Post-purchase survey — feedback after every order

Send a short survey after purchase or delivery: rate the order, delivery and product. Optional NPS. Automated by delay or trigger.

Launch post-purchase survey Pricing
Auto sendafter order
Alerton complaint
14 daysfree trial
4.6 / 5

Where post-purchase fits

E‑commerce

After delivery: order and delivery experience.

Email

Link in post-purchase or post-delivery email.

Dashboards

Scores by product, period or segment.

CRM trigger

Integrate with CRM: when order status changes, system sends survey link by email or messenger.

How post-purchase surveys work in SurveyNinja

Template

Ready post-purchase template. Delivery and product rating.

Automation

Trigger via API when order delivers. Or send email with delay.

Dashboards

Scores by product and period. Export to CSV.

Alerts

Webhooks when score is low. Follow up fast.

Trends

Scores by week and month. See impact of changes.

How it works

1

Create survey

Use post-purchase template. Add delivery and product questions.

Start free
2

Send after delivery

Link in email or trigger via API when status changes.

3

View results

Dashboard with scores and trends. Set up alerts.

Frequently asked questions

When to send post-purchase survey?

1–3 days after delivery. Or trigger when delivery status updates.

Can I automate the send?

Yes. Use webhooks to trigger when order is delivered. Or schedule email.

What if the score is low?

Set up webhooks to get notified. Add follow-up question for low scores.

Can I send by SMS or messenger?

Yes. Use the survey link in any channel. Webhook can trigger your SMS or messenger bot.

How do I add a delay (e.g. 24h after delivery)?

Use your CRM or automation (Zapier, etc.) to send the link 24–72 hours after delivery status.

Other use cases

NPS tracking

Loyalty over time

CSAT

Satisfaction after touchpoint

Product feedback

Feature requests

Customer feedback

General feedback

Launch post-purchase surveys in minutes

Free trial. Automated send.

Start free

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