NPS builder

Track customer loyalty with focused NPS surveys

Create branded NPS programs that capture the score, the reason behind it, and the follow-up signals your team can act on.

Create NPS survey Try AI questions

0-10 standard NPS rating scale

Segments promoters, passives, detractors

Trends repeatable loyalty tracking

NPS built for action

Measure loyalty and understand what is driving the score.

Standard NPS flow

Use the familiar 0-10 question, then ask targeted follow-up questions based on the score.

Reason capture

Collect open-text feedback so the number has context and your team knows what to fix.

Segmented reading

Review promoters, passives, and detractors separately to spot patterns faster.

Recurring programs

Run NPS after purchase, support, onboarding, or account milestones.

Reports for stakeholders

Export clear summaries for customer success, product, leadership, or clients.

AI support

Generate follow-up questions and improve wording for specific customer journeys.

A simple loyalty loop

Ask, understand, and improve with the same repeatable process.

Ask the score

Launch a short survey after meaningful customer moments.

Create NPS survey

Capture the reason

Use open answers and extra prompts to understand what shaped the rating.

Share actions

Turn themes into backlog items, retention actions, and customer follow-ups.

NPS survey moments

Use NPS where loyalty signals matter.

Post-purchase

Measure loyalty after customers experience the value of your product or service.

Support follow-up

Understand whether service interactions increased or reduced trust.

Account health

Track relationship quality across renewals, onboarding, and key milestones.

NPS builder FAQ

Can I add questions after the NPS score?

Yes. Add open text, choices, ratings, or conditional follow-ups to explain the score.

Can I customize the design?

Yes. Apply brand themes, logos, backgrounds, and custom survey styling.

Is NPS only for SaaS?

No. NPS works for services, ecommerce, education, healthcare, agencies, and many other teams.

Can I customize the look of the survey?

Yes. You can adapt colors, backgrounds, logos, text, and other visual settings so the survey matches your brand.

Do these pages support mobile respondents?

Yes. The respondent experience is responsive and designed for phones, tablets, and desktop screens.

Can I export the results?

Yes. SurveyNinja supports response tables, charts, report views, and exports for analysis or stakeholder reporting.

Can I use logic and branching?

Yes. Add conditional flows so respondents see only relevant questions, follow-ups, and final screens.

Can I share the survey by link?

Yes. You can publish a direct link, use embeds, and connect survey collection to other distribution workflows.

Can teams collaborate in one workspace?

Yes. Teams can organize surveys, manage access, and keep related projects together in one workspace.

Is AI required to use the builder?

No. AI is optional. You can build manually, start from a template, or use AI to draft and improve content faster.