SurveyNinja Support

We are here to help. Find answers in the Help Center, or write to us by email or through the contact form. Real people answer, 24/7.

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Quick answers to the most common questions our users ask.

Support FAQ

When is support available?

Every day, around the clock. Write to team@surveyninja.io or use the contact form, and a person from our team answers.

How quickly will I receive a response?

We answer as fast as we can, at any hour. Enterprise customers also get priority support with a dedicated account manager.

Is support available in languages other than English?

Yes. Our support team can assist in English, Spanish, and Portuguese — matching SurveyNinja's three platform languages. Write to us in whichever language is most comfortable.

Do you offer onboarding or training for teams?

Yes. Enterprise plan customers receive a dedicated onboarding session with a SurveyNinja specialist. We also offer custom training webinars for larger teams. Contact us via email or the contact form to arrange this.

Where can I report a bug or request a feature?

Report bugs by email or through the contact form, and include the steps to reproduce the issue and a screenshot if you can. Feature requests can be submitted on our public Roadmap page, where you can also vote for existing ideas.

Still Have Questions?

Our team is always happy to help. Visit the Help Center for self-service answers, or reach out directly.