SurveyNinja Support

We are here to help. Find answers in the Help Center, chat with us live, or send a message — whatever works best for you.

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Quick answers to the most common questions our users ask.

Support FAQ

What are your support hours?

Live chat support is available Monday–Friday, 9 am–6 pm UTC. Email support is monitored daily, including weekends, with responses typically within one business day. Urgent issues are triaged 24/7.

How quickly will I receive a response?

Live chat responses are typically under 5 minutes during business hours. Email responses arrive within 24 hours on business days. Enterprise plan customers receive priority support with guaranteed SLA response times.

Is support available in languages other than English?

Yes. Our support team can assist in English, Spanish, and Portuguese — matching SurveyNinja's three platform languages. Write to us in whichever language is most comfortable.

Do you offer onboarding or training for teams?

Yes. Enterprise plan customers receive a dedicated onboarding session with a SurveyNinja specialist. We also offer custom training webinars for larger teams. Contact us via email or the contact form to arrange this.

Where can I report a bug or request a feature?

Bugs can be reported via live chat or email — please include steps to reproduce the issue and a screenshot if possible. Feature requests can be submitted on our public Roadmap page, where you can also vote for existing ideas.

Still Have Questions?

Our team is always happy to help. Visit the Help Center for self-service answers, or reach out directly.