Surveys for Catering | Client Satisfaction

Use cases for catering

Post-event food quality

Capture detailed ratings on each course, presentation, and dietary accommodations immediately after the event.

Service team performance

Rate individual waitstaff and event managers to reward excellence and coach underperformers.

Logistics & timing review

Get feedback on setup time, food delivery timing and clean-up — the operational details that matter to clients.

Client rebooking likelihood

Measure NPS immediately after each event to predict which clients are ready to rebook.

Menu preference research

Survey corporate clients on dietary preferences and cuisine preferences before designing their next event menu.

Event checklist compliance

Post-event staff checklists ensure setup, service and breakdown standards are consistently met.

SurveyNinja features for catering companies

Automated post-event surveys

Survey fires automatically 2 hours after event end time — captures feedback at peak recall without manual effort.

Per-attendee QR feedback

Generate unique QR codes for each table or attendee group — collect granular data from large events.

Event-level analytics

Compare satisfaction scores across all your events by date, venue, client type and team — identify patterns.

Staff performance tracking

Individual staff scores aggregated across all events they worked. Transparent, fair performance data.

Client CRM integration

Push satisfaction scores directly into your CRM (Salesforce, HubSpot) via Webhooks for account management.

White-label survey branding

Customize surveys with your client's branding for corporate events — survey feels like a first-party experience.

What catering managers say

«Post-event surveys increased our rebooking rate by 28%. Clients see we care — and they tell their colleagues. Best ROI tool we have.»

«We survey every event now. Discovered our setup timing was a recurring issue. Fixed it — client NPS jumped 22 points in one quarter.»

How to collect catering client feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Post-event email

Automatic survey 2 hours after event completion to every attendee

Table QR cards

Printed QR on place cards — guests give feedback during dessert or coffee

WhatsApp to event contact

Personal message to the event organizer for detailed feedback

Survey link in invoice

Embed survey link in the post-event invoice email for guaranteed delivery

Client portal widget

Feedback form embedded in your client-facing booking portal

How it works

Choose a template

Pick a ready-made survey for your industry and customize the questions in minutes — no technical skills required.

Start free

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Frequently Asked Questions

When should I send a catering client survey?

Best practice is 1–3 hours after the event ends. This captures honest feedback while the experience is fresh. Follow up with a more detailed survey 24 hours later for the event organizer and key decision makers.

What catering survey questions get the best insights?

Food quality and variety, service quality, timing and logistics, staff professionalism, venue setup, dietary accommodations and NPS. Also ask about specific improvements and which competitor they considered before choosing you.

Can I survey large events with hundreds of attendees?

Yes. Use table QR cards or per-table-tent codes to gather feedback from every attendee, plus a separate detailed survey for the event organizer. SurveyNinja handles unlimited responses on paid plans.

How do I prove ROI to corporate clients with survey data?

After every event we generate a branded one-page report with NPS, top quotes and dietary stats. Attach it to the invoice — clients sign off faster and the rebooking rate goes up.

How do I rate the performance of individual servers and chefs?

A "Who served your table?" question with photos creates fair, attendee-driven scores. Aggregated across events, you have transparent data for tips, bonuses and head-chef promotions.

Does SurveyNinja integrate with my CRM and event-planning software in the retention owner, not as a generic benchmark?

Yes. Push satisfaction scores to Salesforce, HubSpot or Honeybook through webhooks and Zapier. Account managers see the NPS of every event before their next call. Tie the answer to source tags and bring it to the manager roundtable as a coaching plan input.

How do I respond to bad feedback before the client posts a Google review?

Slack alerts notify the account manager within seconds of a low rating. A personal phone call in the first hour turns most detractors into rebookings — and prevents a 1-star review.

Are there ready-made catering templates?

Yes. The template library includes wedding, corporate gala, conference, private dinner and food-truck-event templates. Each is editable in 5 minutes.

Can clients see their own report through a private link or portal?

Yes. After each event the organizer gets a private dashboard URL with the aggregated guest scores — no SurveyNinja login required, no other clients' data exposed.

Can I survey dietary-restricted guests separately?

Yes. Add a hidden tag for vegan, kosher, halal or gluten-free meals. The dashboard shows whether your special-diet menus are landing as well as the standard menu — critical for high-end events.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit · no credit card required

Free — forever

Up to 3 surveys
100 responses/mo
10 questions per survey
Logic and basic analytics

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

10 surveys per account
1,000 responses per month
30 questions per survey
10,000 views per month
Logic branching
Image, video & audio attachments
Custom themes
Export (PDF, CSV, XLSX)

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

50 surveys per account
5,000 responses per month
50 questions per survey
100,000 views per month
Incomplete responses
Removable copyright
Auto-backups
Custom survey URL

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
∞ views per month
Team collaboration
Custom domain
Score calculation
Redirects

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager

Surveys for Catering Companies