Surveys for Catering Companies

Catering reputation is built event by event. Post-event surveys capture the honest feedback that wins you referrals — and flags the issues that could lose you repeat business.

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Catering

Rate our service

Food

4.6

Service

4.4

Logistics

4.3

Submit

Client feedback received

Forwarded to event team

Use cases for catering

Post-event food quality

Capture detailed ratings on each course, presentation, and dietary accommodations immediately after the event.

Service team performance

Rate individual waitstaff and event managers to reward excellence and coach underperformers.

Logistics & timing review

Get feedback on setup time, food delivery timing and clean-up — the operational details that matter to clients.

Client rebooking likelihood

Measure NPS immediately after each event to predict which clients are ready to rebook.

Menu preference research

Survey corporate clients on dietary preferences and cuisine preferences before designing their next event menu.

Event checklist compliance

Post-event staff checklists ensure setup, service and breakdown standards are consistently met.

Post-event catering survey Food quality rating Service staff review Logistics feedback Corporate dining NPS

SurveyNinja features for catering companies

Automated post-event surveys

Survey fires automatically 2 hours after event end time — captures feedback at peak recall without manual effort.

Per-attendee QR feedback

Generate unique QR codes for each table or attendee group — collect granular data from large events.

Event-level analytics

Compare satisfaction scores across all your events by date, venue, client type and team — identify patterns.

Staff performance tracking

Individual staff scores aggregated across all events they worked. Transparent, fair performance data.

Client CRM integration

Push satisfaction scores directly into your CRM (Salesforce, HubSpot) via Webhooks for account management.

White-label survey branding

Customize surveys with your client's branding for corporate events — survey feels like a first-party experience.

What catering managers say

«Post-event surveys increased our rebooking rate by 28%. Clients see we care — and they tell their colleagues. Best ROI tool we have.»

«We survey every event now. Discovered our setup timing was a recurring issue. Fixed it — client NPS jumped 22 points in one quarter.»

How to collect catering client feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Post-event email

Automatic survey 2 hours after event completion to every attendee

Table QR cards

Printed QR on place cards — guests give feedback during dessert or coffee

WhatsApp to event contact

Personal message to the event organizer for detailed feedback

Survey link in invoice

Embed survey link in the post-event invoice email for guaranteed delivery

Client portal widget

Feedback form embedded in your client-facing booking portal

Example catering survey questions

How would you rate the overall quality of the food and presentation?

★ Rating

How likely are you to hire our catering service again? (0–10)

NPS

What could we do better at your next event?

Open text

What type of event did we cater for you today?

Multiple choice

Case Study

Case: catering company increased rebooking rate by 28%

A corporate catering company started sending automatic post-event surveys. Identified setup timing as a top complaint — restructured operations. Rebooking rate increased from 41% to 69% in 6 months.

Repeat this result →

Rebook rate

41% 69%

+28%

6 months with SurveyNinja

Frequently Asked Questions

When should I send a catering client survey?

Best practice is 1–3 hours after the event ends. This captures honest feedback while the experience is fresh. Follow up with a more detailed survey 24 hours later for key client contacts.

What catering survey questions get the best insights?

Ask about food quality and variety, service quality, timing/logistics, staff professionalism, venue setup, and NPS. Also ask about specific improvements for next time.

Can I survey large events with hundreds of attendees?

Yes. Use table QR cards to gather feedback from all attendees, plus a separate detailed survey for the event organizer. SurveyNinja handles unlimited responses on paid plans.