Surveys for Catering | Client Satisfaction

Use cases for catering

Post-event food quality

Capture detailed ratings on each course, presentation, and dietary accommodations immediately after the event.

Service team performance

Rate individual waitstaff and event managers to reward excellence and coach underperformers.

Logistics & timing review

Get feedback on setup time, food delivery timing and clean-up — the operational details that matter to clients.

Client rebooking likelihood

Measure NPS immediately after each event to predict which clients are ready to rebook.

Menu preference research

Survey corporate clients on dietary preferences and cuisine preferences before designing their next event menu.

Event checklist compliance

Post-event staff checklists ensure setup, service and breakdown standards are consistently met.

SurveyNinja features for catering companies

Post-event surveys

Send the survey link 2 hours after the event ends to capture feedback at peak recall.

Per-attendee QR feedback

Generate unique QR codes for each table or attendee group — collect granular data from large events.

Event-level analytics

Compare satisfaction scores across all your events by date, venue, client type and team — identify patterns.

Staff performance tracking

Individual staff scores aggregated across all events they worked. Transparent, fair performance data.

Client CRM integration

Push satisfaction scores directly into your CRM (Salesforce, HubSpot) via Webhooks for account management.

White-label survey branding

Customize surveys with your client's branding for corporate events — survey feels like a first-party experience.

How to collect catering client feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

Post-event email

Survey link in the email you send to every attendee 2 hours after the event

Table QR cards

Printed QR on place cards — guests give feedback during dessert or coffee

WhatsApp to event contact

Personal message to the event organizer for detailed feedback

Survey link in invoice

Embed survey link in the post-event invoice email for guaranteed delivery

Client portal widget

Feedback form embedded in your client-facing booking portal

Frequently Asked Questions

When should I send a catering client survey?

Best practice is 1–3 hours after the event ends. This captures honest feedback while the experience is fresh. Follow up with a more detailed survey 24 hours later for the event organizer and key decision makers.

What catering survey questions get the best insights?

Food quality and variety, service quality, timing and logistics, staff professionalism, venue setup, dietary accommodations and NPS. Also ask about specific improvements and which competitor they considered before choosing you.

Can I survey large events with hundreds of attendees?

Yes. Use table QR cards or per-table-tent codes to gather feedback from every attendee, plus a separate detailed survey for the event organizer. Paid plans cover up to 20,000 responses a month.

How do I prove ROI to corporate clients with survey data?

After every event we generate a branded one-page report with NPS, top quotes and dietary stats. Attach it to the invoice — clients sign off faster and the rebooking rate goes up.

How do I rate the performance of individual servers and chefs?

A "Who served your table?" question with photos gives fair scores that come from the guests themselves. Aggregated across events, they give you transparent data for tips, bonuses and head chef promotions.

Does SurveyNinja integrate with my CRM and event-planning software?

Yes. Through webhooks and Zapier you can send satisfaction scores to your CRM, such as HubSpot or Salesforce, or to any event-planning tool that accepts webhooks or connects to Zapier. Account managers see the NPS of every event before their next call.

How do I respond quickly to bad feedback after an event?

Every new response arrives as an instant e-mail notification (or Telegram on Standard plan and up), so you see a low rating right away. You can also send responses to Slack through Zapier. A personal phone call the same day often wins the client back for the next event.

Can I start from a template?

Yes. Start from a template such as Event Feedback Survey, Quote Request Form or Customer Satisfaction Survey and change the questions for weddings, corporate galas, conferences, private dinners and food-truck events.

Can clients see their own report through a private link?

Yes. After each event you can share a link to the report with the organizer. They see the aggregated guest scores without a SurveyNinja login, and since each event has its own survey, no other client's data is exposed.

Can I survey dietary-restricted guests separately?

Yes. Add a hidden tag for vegan, kosher, halal or gluten-free meals. The dashboard shows whether your special-diet menus are landing as well as the standard menu — critical for high-end events.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit and no credit card required

Free — forever

Up to 50 surveys
100 responses/mo
30 questions per survey
Logic, export, API and MCP

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

100 surveys per account
1,000 responses per month
50 questions per survey
1 GB storage, files up to 100 MB
Image, video & audio in questions
Custom themes and your logo
Matrix, file upload and research question types
Response filters

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

500 surveys per account
5,000 responses per month
100 questions per survey
3 GB storage, files up to 300 MB
Response limit and deadline
Survey and question timers
No SurveyNinja branding
Incomplete responses

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
6 GB storage, files up to 500 MB
Custom roles for the team
Custom domain
AI report on responses
Promo codes

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager

Surveys for Catering Companies

Use cases for catering

Post-event food quality

Service team performance

Logistics & timing review

Client rebooking likelihood

Menu preference research

Event checklist compliance

Templates to start from

SurveyNinja features for catering companies

Post-event surveys

Per-attendee QR feedback

Event-level analytics

Staff performance tracking

Client CRM integration

White-label survey branding

How to collect catering client feedback

How it works

Start from a template

Share with your audience

Analyze and act

Example catering survey questions

Frequently Asked Questions

When should I send a catering client survey?

What catering survey questions get the best insights?

Can I survey large events with hundreds of attendees?

How do I prove ROI to corporate clients with survey data?

How do I rate the performance of individual servers and chefs?

Does SurveyNinja integrate with my CRM and event-planning software?

How do I respond quickly to bad feedback after an event?

Can I start from a template?

Can clients see their own report through a private link?

Can I survey dietary-restricted guests separately?

Surveys for other industries

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Surveys for Cafés

Surveys for Wine Bars

Surveys for Canteens & Corporate Cafeterias

Start free — scale as your feedback program grows

Build your catering feedback system today