Surveys for Hostels

Hostel ratings on Hostelworld and Booking.com are everything. Real-time feedback surveys help you fix issues before guests post reviews — and turn satisfied travelers into your best promoters.

10,000+ companies trust us

Free to get started

5 min to launch your first survey

Use cases for hostels

Safety & security check

Survey guests on locker availability, overnight security and emergency procedures to maintain high safety standards.

Cleanliness & facilities

Measure satisfaction with dorms, bathrooms, common areas and kitchen to keep standards high.

Staff helpfulness rating

Identify your best staff members and those who need coaching based on actual traveler feedback.

Return traveler NPS

Track how many guests plan to return or recommend your hostel — your primary growth metric.

Common area experience

Get feedback on lounge, kitchen, bar and social spaces to create a great community atmosphere.

Review platform correlation

Link internal survey scores to Hostelworld/Booking.com ratings to identify the biggest drivers of public reviews.

SurveyNinja features for hostels

Check-in welcome survey

Send a quick survey on arrival to set expectations and capture first impressions — resolve issues early.

Check-out QR survey

QR code at the reception desk captures feedback from every departing guest in under 2 minutes.

Real-time complaint alerts

Negative ratings trigger instant notifications so staff can address issues before the guest posts a review.

Cleanliness tracking

Daily housekeeping score tracking with staff-level detail. Gamify cleanliness performance across shifts.

Multi-property comparison

Manage multiple hostel locations from one account and benchmark performance across properties.

Review platform integration

Share positive feedback as public reviews or automatically alert review platforms via Webhooks.

What hostel managers say

«Our Hostelworld score went from 8.2 to 9.4 in 8 months. The key was fixing cleanliness issues the same day they were reported.»

«We now survey every guest on check-out. Response rate is 65% — far above anything email could do. Fantastic tool.»

How to collect hostel guest feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Reception QR kiosk

Quick checkout rating for every departing guest

Post-stay email

Automated survey 2 hours after checkout

WhatsApp on check-in

Welcome message with link to give feedback any time during the stay

Common area tablet

Dedicated feedback device in the lounge or kitchen for ongoing input

Website booking page

Pre-arrival survey to capture expectations and preferences

How it works

Choose a template

Pick a ready-made survey for your industry and customize the questions in minutes — no technical skills required.

Start free

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Frequently Asked Questions

How can hostels prevent bad Hostelworld and Booking.com reviews?

The key is collecting feedback during the stay rather than only after checkout. Real-time alerts let staff fix problems — a dirty bathroom, a broken locker, a noisy roommate — before the traveler posts a public review.

What should hostel surveys include?

Cleanliness of dorms and bathrooms, safety and lockers, staff friendliness, common areas and kitchen, location, value for money, and NPS. Include an open field for specific suggestions plus 1 question about which traveler tribe they belong to (digital nomad, backpacker, party crowd).

Can I use surveys to improve my Hostelworld score?

Yes. Internal survey scores and Hostelworld ratings are highly correlated. Fix the top issues identified in surveys and your public rating follows in 2–3 months — typical uplift is +0.5 to +1.0 points.

How do I survey international travelers in their own language?

A single survey can have versions in English, Spanish, Portuguese, German, French, Japanese and more. The right version is shown automatically based on the device language — response rate jumps from 25% to 60%+.

How do I get bad ratings to the right person fast?

Connect Slack alerts: low scores about cleanliness ping the housekeeping channel, low staff scores ping the manager — issues are owned within minutes.

Can I run a check-in welcome survey to set expectations?

Yes. A 30-second arrival survey on the WiFi captive portal asks travelers what matters most for their stay — sleep, social, work — letting you tailor the experience and pre-empt complaints.

Does SurveyNinja integrate with hostel PMS like Cloudbeds, Hostelworld inbox or Mews?

Yes. Through webhooks and Zapier we connect to Cloudbeds, Mews and the major hostel-friendly PMS. Surveys fire automatically at check-out.

Are there ready-made hostel templates?

Yes. The template library has dorm satisfaction, common-area, female-only floor, party-event and digital-nomad templates. Free plan included.

Can I compare different dorms or floors within the same hostel?

Yes. Each room or floor can have its own QR. The dashboard surfaces which dorm scores lowest on cleanliness or comfort so you allocate housekeeping properly.

How do I reward great staff using survey data?

A "Who helped you?" question with photos lets travelers tag the receptionist or cleaner. Aggregated monthly, it becomes the basis for transparent staff bonuses and visa-renewal recommendations.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit · no credit card required

Free — forever

Up to 3 surveys
100 responses/mo
10 questions per survey
Logic and basic analytics

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

10 surveys per account
1,000 responses per month
30 questions per survey
10,000 views per month
Logic branching
Image, video & audio attachments
Custom themes
Export (PDF, CSV, XLSX)

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

50 surveys per account
5,000 responses per month
50 questions per survey
100,000 views per month
Incomplete responses
Removable copyright
Auto-backups
Custom survey URL

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
∞ views per month
Team collaboration
Custom domain
Score calculation
Redirects

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager