Surveys for Hostels

Use cases for hostels

Safety & security check

Survey guests on locker availability, overnight security and emergency procedures to maintain high safety standards.

Cleanliness & facilities

Measure satisfaction with dorms, bathrooms, common areas and kitchen to keep standards high.

Staff helpfulness rating

Identify your best staff members and those who need coaching based on actual traveler feedback.

Return traveler NPS

Track how many guests plan to return or recommend your hostel — your primary growth metric.

Common area experience

Get feedback on lounge, kitchen, bar and social spaces to create a great community atmosphere.

Review platform correlation

Link internal survey scores to Hostelworld/Booking.com ratings to identify the biggest drivers of public reviews.

SurveyNinja features for hostels

Check-in welcome survey

Send a quick survey on arrival to set expectations and capture first impressions — resolve issues early.

Check-out QR survey

QR code at the reception desk captures feedback from every departing guest in under 2 minutes.

Instant response notifications

Every new response arrives by email or Telegram, so staff can spot a low rating and address it before the guest posts a review.

Cleanliness tracking

Daily housekeeping score tracking with staff-level detail. Gamify cleanliness performance across shifts.

Multi-property comparison

Manage multiple hostel locations from one account and benchmark performance across properties.

From feedback to public reviews

End every survey with the same link to your page on the review platform of your choice, whatever the guest rated their stay.

How to collect hostel guest feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

Reception QR kiosk

Quick checkout rating for every departing guest

Post-stay email

Survey link in the email you send 2 hours after checkout

WhatsApp on check-in

Welcome message with link to give feedback any time during the stay

Common area tablet

Dedicated feedback device in the lounge or kitchen for ongoing input

Website booking page

Pre-arrival survey to capture expectations and preferences

How it works

Start from a template

Take a template from the library or describe your survey to the AI generator, then adjust the questions to your business. No technical skills required.

Start free

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Frequently Asked Questions

How can hostels prevent bad Hostelworld and Booking.com reviews?

The key is collecting feedback during the stay rather than only after checkout. Every response arrives as an instant e-mail notification, so staff can fix a dirty bathroom, a broken locker or a noisy roommate before the traveler posts a public review.

What should hostel surveys include?

Cleanliness of dorms and bathrooms, safety and lockers, staff friendliness, common areas and kitchen, location, value for money, and NPS. Include an open field for specific suggestions plus 1 question about which traveler tribe they belong to (digital nomad, backpacker, party crowd).

Can I use surveys to improve my Hostelworld score?

Yes. Internal survey scores and Hostelworld ratings are highly correlated. Fix the top issues identified in surveys and your public rating follows in 2–3 months — typical uplift is +0.5 to +1.0 points.

How do I survey international travelers in their own language?

Make a copy of the survey for each main language of your guests, write the questions in that language and put each link or QR code where that group will see it. Buttons and messages come in English, Spanish or Portuguese, one language per survey.

How do I get bad ratings to the right person fast?

Every response arrives as an instant e-mail notification, or a Telegram message on the Standard plan and up, so the manager sees a low cleanliness or staff score right away and can pass it to housekeeping or the front desk. You can also send responses to Slack through Zapier.

Can I run a check-in welcome survey to set expectations?

Yes. A 30-second arrival survey on the WiFi captive portal asks travelers what matters most for their stay — sleep, social, work — letting you tailor the experience and pre-empt complaints.

Does SurveyNinja integrate with hostel PMS software?

Yes, through webhooks and Zapier. New responses can go to your PMS or CRM if it connects to Zapier or accepts webhooks. To survey guests at check-out, add the survey link to the check-out message your PMS already sends.

Can I start from a template?

Yes. Start from a template such as Customer Satisfaction Survey, NPS Survey or Complaint Form and change the questions for dorm satisfaction, common areas, a female-only floor, party events and digital nomads.

Can I compare different dorms or floors within the same hostel?

Yes. Each room or floor can have its own QR. The dashboard surfaces which dorm scores lowest on cleanliness or comfort so you allocate housekeeping properly.

How do I reward great staff using survey data?

A "Who helped you?" question with photos lets travelers tag the receptionist or cleaner. Aggregated monthly, it becomes the basis for transparent staff bonuses and visa-renewal recommendations.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit and no credit card required

Free — forever

Up to 50 surveys
100 responses/mo
30 questions per survey
Logic, export, API and MCP

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

100 surveys per account
1,000 responses per month
50 questions per survey
1 GB storage, files up to 100 MB
Image, video & audio in questions
Custom themes and your logo
Matrix, file upload and research question types
Response filters

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

500 surveys per account
5,000 responses per month
100 questions per survey
3 GB storage, files up to 300 MB
Response limit and deadline
Survey and question timers
No SurveyNinja branding
Incomplete responses

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
6 GB storage, files up to 500 MB
Custom roles for the team
Custom domain
AI report on responses
Promo codes

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager