Surveys for Moving Companies

Moving day is one of the most stressful days in a person's life. Post-move surveys help you track crew performance, catch damage claims early, and build the online reputation that wins bids against larger competitors.

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Moving Co.

Rate your move

Crew

4.5

Punctuality

4.3

Care

4.4

Submit

New customer review

Crew alert sent

Use cases for moving companies

Post-move satisfaction

Survey customers the day after their move to measure satisfaction with crew, care of belongings, punctuality and pricing accuracy.

Crew performance tracking

Rate individual crews on friendliness, efficiency, care and professionalism. Identify your best teams and coach the rest.

Estimate accuracy feedback

Find out how the final cost compared to the estimate. Pricing surprises are the top driver of negative reviews.

Damage & claims tracking

Include damage reporting in surveys — catch issues immediately instead of waiting for formal claims.

Customer loyalty (NPS)

Measure referral likelihood and direct happy customers to Google or Yelp to leave a review.

Corporate client satisfaction

Separate surveys for corporate relocation clients with SLA-specific questions on timing, communication and billing.

SurveyNinja features for moving companies

Post-move auto-survey

Survey sent automatically the morning after move day via your dispatch system — captures fresh impressions.

Crew-level analytics

Compare satisfaction scores by crew, truck and move type. Reward top crews and address consistent issues.

Damage early warning

Damage question triggers an immediate alert to your claims team — resolve before the customer gets frustrated.

Estimate vs. actual tracking

Track how often final costs exceed estimates. Pricing accuracy is the strongest predictor of positive reviews.

Google review funnel

Happy customers (NPS 9-10) get prompted to leave a Google or Yelp review. Unhappy ones get a private resolution form.

Dispatch system integration

Connect with MoveBoard, SmartMoving, Elromco or any system via Webhook for automated survey delivery.

What moving company owners say

«Post-move surveys revealed that our two newest crews scored 20% lower on care of belongings. Targeted training fixed the gap — damage claims dropped 41% in the next quarter.»

«The review funnel is a game-changer. We went from 45 to 210 Google reviews in 9 months. Our conversion rate on quote requests doubled because prospects see the reviews.»

How to collect moving customer feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Post-move email

Automatic survey the morning after move day — once the dust has settled

SMS follow-up

Text message survey for quick mobile feedback — high open rate

QR on paperwork

QR code on the bill of lading or delivery receipt for immediate feedback

WhatsApp / text message

Personal follow-up via the channel the customer prefers

Website quote page widget

Post-move feedback form linked from your quote confirmation or invoice email

Example questions for moving company surveys

How satisfied are you with your overall moving experience?

★ Rating

How likely are you to recommend us to someone who is moving? (0-10)

NPS

Was the final cost consistent with the original estimate?

Multiple choice

Were any items damaged during the move? If so, please describe.

Open text

Case Study

Case: moving company cut damage claims 41% with crew-level surveys

A regional moving company with 12 crews implemented post-move surveys with crew-level tracking. Data showed two crews consistently scored low on care of belongings. After targeted training and equipment upgrades, damage claims dropped 41% in 5 months and Google reviews improved from 4.1 to 4.6.

Repeat this result →

Damage claims

8.2% 4.8%

-41%

5 months with SurveyNinja

Frequently Asked Questions

When should moving companies send surveys?

The morning after move day is ideal. The customer has unpacked enough to notice any damage, but the experience is still fresh. Follow up again at 7 days for damage-specific questions.

What questions should a moving company survey include?

Crew friendliness and efficiency, care of belongings, punctuality, estimate accuracy, and NPS. Include a damage reporting question with photo upload option.

How can surveys reduce damage claims?

Damage questions in surveys catch issues within 24 hours — before frustration builds. Quick resolution turns a potential negative review into a positive one.

Can I track individual crew performance?

Yes. SurveyNinja links each response to the crew and truck. Compare scores by crew across any time period to identify training needs.

How do surveys help win more bids?

The review funnel converts satisfied customers into Google reviewers. More positive reviews means higher conversion on quote requests — prospects trust companies with recent, abundant reviews.