Surveys for Travel Agencies

Dispatch team can act faster when every answer explains where it came from. These prompts label trip brief, in-trip support, and issue recovery by vehicle type and service window. The next review can start from the trip brief / itinerary proposal context.

Start free Pricing

34 question types

Free to get started

5 min to launch your first survey

Travel Agencies

Rate your experience

Experience

4.4

Speed

4.1

Trust

4.6

Submit

New response received

SurveyNinja

Use cases for Travel Agencies

Capture trip brief

Ask immediately after booking and tag the answer by route so the first review starts from a concrete moment. It keeps the decision tied to trip brief / itinerary proposal.

Diagnose itinerary proposal

Separate itinerary proposal from booking confirmation so the next action is not based on a combined complaint. Reviewers can compare the trip brief / itinerary proposal slice without rebuilding context.

Improve booking confirmation

Link the comment to service window so the owner sees the path that produced it. The team sees whether trip brief / itinerary proposal moved after the fix.

Route in-trip support

Rotate repeat use intent into the survey for one cycle when the team needs a deeper diagnostic. It turns trip brief / itinerary proposal into a concrete operating note.

Validate issue recovery

Capture the blocker before passengers, shippers, and operators leave the in-transit update step. The evidence remains anchored in trip brief / itinerary proposal.

Rotate repeat use intent

Send urgent in-trip support notes to the owner of delivery or arrival with the original comment attached. That separates trip brief / itinerary proposal from background noise.

SurveyNinja features for Travel Agencies

Issue recovery change proof

Use issue recovery to prove whether the adjustment improved operational reliability for the segment it targeted. This keeps the trip brief / itinerary proposal evidence separate.

In-trip support comments

Filter comments about in-trip support that mention a stalled handoff and share them with dispatch team, then track the response before the next cycle. Use it as the trip brief / itinerary proposal checkpoint.

Booking confirmation decision notes

Summarize comments about booking confirmation into practical notes for in-transit update, without hiding the words passengers, shippers, and operators used. It protects the trip brief / itinerary proposal signal from being averaged away.

Itinerary proposal root-cause queue

Turn repeated itinerary proposal comments into a short queue of fixes, grouped by vehicle type and pickup. The next review can start from the trip brief / itinerary proposal context.

Trip brief split by segment

Break trip brief answers into route, location, and service window so one loud group does not set the whole roadmap. That gives the trip brief / itinerary proposal owner a narrower brief.

Repeat use intent restricted evidence

Keep sensitive repeat use intent evidence visible only to assigned reviewers, not the whole workspace. The trip brief / itinerary proposal pattern stays readable.

Signals to watch in Travel Agencies feedback

Compare booking confirmation comments by vehicle type before rewriting the whole workflow. Use it as the trip brief / itinerary proposal checkpoint.

Use route and vehicle type to decide whether the issue is local, segment-specific, or systemic. It protects the trip brief / itinerary proposal signal from being averaged away.

Use the same issue recovery wording for two waves to learn whether the change held. The next review can start from the trip brief / itinerary proposal context.

Capture the blocker before passengers, shippers, and operators leave the in-transit update step. That gives the trip brief / itinerary proposal owner a narrower brief.

How to collect Travel Agencies feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

Booking follow-up

Send after booking so trip brief feedback is captured before the detail fades. Use the result to prioritize the trip brief / itinerary proposal lane.

Private review link

Use for in-trip support when dispatch team needs a controlled thread with context. The comment stays connected to trip brief / itinerary proposal.

In-flow widget

Ask inside pickup when the team needs a lightweight read on itinerary proposal. This gives trip brief / itinerary proposal a clear before-and-after read.

Pickup QR

Place the QR where passengers, shippers, and operators finish pickup and still know what shaped the score. The review can isolate trip brief / itinerary proposal before broader changes.

Mobile recovery pulse

Send a short mobile prompt when issue recovery or repeat use intent deserves a fast check. It keeps trip brief / itinerary proposal close to the moment that caused it.

Where to place surveys for Travel Agencies

Booking

After Booking

What detail changed trip brief most?

Booking follow-up

Pickup

During Pickup

Where did itinerary proposal create friction?

Pickup QR

In-transit update

Before In-transit update closes

What would make booking confirmation easier next time?

Embedded in-transit update prompt

Delivery or arrival

When Delivery or arrival starts

Which part of in-trip support needs follow-up?

Private review link

Sample Travel Agencies survey questions

How would you rate the planning of your trip in your most recent experience with us?

★ Rating

Thinking about the itinerary proposal, how likely are you to recommend our travel agency?

NPS

What should we change first to improve the booking confirmation?

Open text

Which part of the in-transit updates had the biggest impact on the assistance during your trip?

Multiple choice

How confident are you that our dispatch team will improve the resolution of issues?

Scale

What detail would make you want to travel with us again next time?

Open text

How to act on Travel Agencies survey metrics

Trip brief

route

Review Trip brief by route before changing the full workflow. Keep the trip brief / itinerary proposal slice separate.

Itinerary proposal

location

Assign Itinerary proposal to the owner closest to the moment and compare the next wave through trip brief / itinerary proposal.

Booking confirmation

vehicle type

Use verbatim Booking confirmation answers to choose the next experiment for vehicle type; keep trip brief / itinerary proposal attached.

In-trip support

service window

Escalate only In-trip support comments with clear risk language, then validate trip brief / itinerary proposal in the following pulse.

Frequently Asked Questions

Which signal should Travel Agencies review first?

Start with trip brief if the team needs a baseline, or itinerary proposal if the latest complaints already point to a specific workflow. That gives the trip brief / itinerary proposal owner a narrower brief.

When is the best moment to ask?

Ask around booking or in-transit update, while passengers, shippers, and operators can still explain the detail behind the score. The trip brief / itinerary proposal pattern stays readable.

How many questions should the survey include?

Keep it short: one main rating, two diagnostics for itinerary proposal and booking confirmation, one open comment, and the segment fields your review uses. It keeps the decision tied to trip brief / itinerary proposal.

Can SurveyNinja compare answers by segment?

Yes. Keep route, location, vehicle type, and service window on each response so broad trends do not hide local issues. Reviewers can compare the trip brief / itinerary proposal slice without rebuilding context.

How should sensitive feedback be protected?

Restrict access when responses mention route details, addresses, and contact information; reviewers still see the segment and action history they need. The team sees whether trip brief / itinerary proposal moved after the fix.

Which channel should start the program?

Use booking follow-up for coverage, then add a QR or embedded form when feedback must stay attached to pickup. It turns trip brief / itinerary proposal into a concrete operating note.

What should the team track besides the score?

Track trip brief, booking confirmation, recurring comment themes, and whether assigned owners close the loop. The evidence remains anchored in trip brief / itinerary proposal.

How do comments become action items?

SurveyNinja keeps the rating, comment, channel, and vehicle type together so the next owner does not rebuild context. That separates trip brief / itinerary proposal from background noise.

Can this run as an ongoing program?

Yes. Keep the core rating stable, rotate a diagnostic such as repeat use intent, and compare movement by route over time. Use the result to prioritize the trip brief / itinerary proposal lane.

How do we avoid generic survey copy?

Remove any question that would not change itinerary proposal, in-trip support, or the way dispatch team protects operational reliability. The comment stays connected to trip brief / itinerary proposal.

Plans for Travel Agencies feedback programs

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit and no credit card required

Free — forever

Up to 50 surveys
100 responses/mo
30 questions per survey
Logic, export, API and MCP

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

100 surveys per account
1,000 responses per month
50 questions per survey
1 GB storage, files up to 100 MB
Image, video & audio in questions
Custom themes and your logo
Matrix, file upload and research question types
Response filters

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

500 surveys per account
5,000 responses per month
100 questions per survey
3 GB storage, files up to 300 MB
Response limit and deadline
Survey and question timers
No SurveyNinja branding
Incomplete responses

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
6 GB storage, files up to 500 MB
Custom roles for the team
Custom domain
AI report on responses
Promo codes

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager