25 Questions for a Travel Agency Customer Satisfaction Survey Free form template
Order form template. Twelve fields take the order, and you send the total once you confirm it.
Contact details, how many of each product, size, delivery or pickup, the date and how the customer wants to pay. The form takes no payment: you confirm the order and send the total and payment details by e-mail or phone. Copy it, put your products in the rows and share the link.
Free plan: 100 responses a month and up to 50 surveys, no credit card. The quantity matrix works on Basic and higher plans. Every new account starts with a 14-day Premium trial that includes it.
The template’s real survey on a phone.
- 12 ready questionsAbout 3 min on a phone.
- Yours to changeQuestions, answers and logic.
- A ready reportA chart for every closed question.
- Export on every planCSV, Excel and SPSS.
Orders by message get lost between chats, calls and comments. A form asks every customer the same questions and keeps every order in one list.
The 12 order form questions in this template.
In the order customers meet them. Replace the product and variant placeholders, delete what you don’t sell and add your own.
Contact details
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Full name
Why ask it. Whose order it is. It goes on the package or the pickup list.
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Email
Why ask it. Where you send the confirmation with the total and payment details, in a field made for e-mail addresses.
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Phone
Why ask it. For a quick call when an item is out of stock or the courier can’t find the door. The form tells customers why you ask.
The order
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How many of each would you like?
Scale: 0, 1, 2, 3, 4, 5+
Why ask it. Five products and their quantities on one screen. Put your product names in the rows; for more than five, the customer picks 5+ and writes the number in the notes.
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Size or variant
Why ask it. The size, color or version the customer wants. Put your variants in the list, or delete it if every product comes in one version.
Delivery or pickup
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How would you like to receive your order?
Why ask it. Tells you whether to book a courier or set the order aside. Choosing Pickup skips the address.
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Delivery address
Why ask it. One open answer holds the street, apartment, city and postal code. The hint under the question lists what to include.
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Preferred delivery or pickup date
Why ask it. The day the customer wants the order. You confirm it when you write or call back.
Payment, invoice and notes
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How would you like to pay?
Why ask it. Tells you whether to send bank details or have a card reader ready. The form takes no payment and says so under the question.
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Do you need an invoice issued to a company?
Why ask it. Business customers say up front that they need an invoice. Choosing No skips the next field.
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Company name and tax ID
Why ask it. The details for the invoice, with the billing address. Only customers who answered Yes see it.
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Notes or special requests
Why ask it. Exact quantities above five, gift wrapping, a gate code. Everything the other fields don’t cover.
How to set up an order form from this template.
- 1
Copy the form
Click “Use this template” and create a free account or log in. The form is copied to your account with all 12 questions. The copy waits in your survey list as a draft.
- 2
Add your products
Put your product names in the matrix rows and your sizes or versions in the dropdown. The rules that skip the address for pickup and the company details for private customers are already set.
- 3
Share it with customers
Put the link in your social media bio and your message replies, embed the form on your website, or print the QR code for the counter and the flyers in each package.
- 4
Confirm each order
Turn on e-mail notifications to hear about every new order. Write or call back with the total and payment details; the customer pays on delivery, at pickup or by bank transfer.
How to work with incoming orders.
What to prepare
The matrix chart shows how many customers chose each quantity of each product. Plan stock and baking or packing by those numbers.
Deliveries and pickups apart
On Basic and higher plans, filter the orders by “How would you like to receive your order?” to get the courier’s list and the pickup list for the day.
Every order in a spreadsheet
Export the orders to Excel or CSV on any plan. On Basic and higher plans, each new order can also go straight to Google Sheets.
How to get complete orders.
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Say when you will confirm
Add one line to the welcome screen: when you reply with the total and how. Customers wait more calmly when they know.
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Name products the way you sell them
Use the names from your menu or catalog in the matrix rows, with the price in brackets if it helps the customer choose.
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Confirm the order arrived
On Basic and higher plans, an automatic reply tells the customer the order is in, right after they send it.
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Close it when you sell out
Close the form by hand on any plan. On Standard and higher plans it closes by itself on a date or after a set number of orders.
More order form questions you can add.
Not in the template. Add any of them in the builder in a few clicks.
Delivery
- Which time window suits you for delivery?
- Any instructions for the courier?
- Is this order a gift?
Products
- Attach your logo or design for a custom order
- May we offer a similar item if one is out of stock?
- Which flavor, color or finish would you like?
Next time
- How did you hear about us?
- May we send you offers by e-mail?
- Would you like to set up a regular order?
Free tools for your results
- Completion rate calculatorThe share of customers who open the form and send the order.
- Survey dropout calculatorHow many customers leave before they reach the last field.
- Survey length calculatorHow long the twelve fields take, and what deleting a few saves.
- Online form builderForms with contact fields, logic, e-mail alerts and integrations.
- Online form builders comparedFive online form builders compared side by side.
More templates
Questions about this template
Can customers pay in the form?
No. The form takes the order and has no card fields. The customer chooses cash or card on delivery or at pickup, or a bank transfer; you confirm the order and send the total and payment details by e-mail or phone.
How do I know when a new order arrives?
Turn on e-mail notifications in the form settings, on any plan. On Basic and higher plans you can also send each order to Google Sheets and an automatic reply to the customer.
Can I list more than five products?
Yes. Add rows to the matrix, or split a long catalog into several matrices by category. Customers who want more than five of an item pick 5+ and write the number in the notes.
Does the order form work on the Free plan?
Every field works on Free except the quantity matrix, which needs Basic or higher and is included in the 14-day Premium trial every new account starts with. On Free, replace the matrix with a dropdown of quantities for each product.
I only offer pickup. What do I change?
Delete the delivery question and the address field, and rename the date question to the pickup date. Any question deletes in one click.
Start taking orders with a link.
Copy the form, add your products and share the link with your customers.