eNPS calculator
Employee NPS — employee loyalty. Same as NPS for HR surveys
eNPS (Employee Net Promoter Score) — employee loyalty metric. Same formula as NPS (0–10 scale): % promoters − % detractors.
Enter survey data
Employees willing to recommend the company
Satisfied but not engaged
Disengaged employees
Enter number of responses for each score
Assumptions and limitations
- eNPS uses the same formula as NPS.
- Benchmarks differ: eNPS 10–30 is already good.
- Anonymity is critical for honest answers.
eNPS
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eNPS calculation examples
1 50 employee responses
Promoters (9–10): 20. Passives (7–8): 15. Detractors (0–6): 15.
eNPS = 40% − 30% = +10 — good result for internal survey; eNPS benchmarks are lower than customer NPS.
2 Very high eNPS
Promoters: 70, Passives: 20, Detractors: 10 (100 total).
eNPS = 70% − 10% = +60 — exceptional result, rare for internal surveys.
3 Neutral team
Promoters: 15, Passives: 50, Detractors: 35 (100 responses).
eNPS = 15% − 35% = −20 — many passives and detractors, room for improvement.
4 Small sample (department)
20 people: promoters 8, passives 7, detractors 5.
eNPS = 40% − 25% = +15. With n < 30 interpret with caution; results can vary.
5 Critical situation
Promoters: 10, Passives: 30, Detractors: 60 (100).
eNPS = 10% − 60% = −50 — low loyalty, urgent action and qualitative analysis needed.
6 Comparison by department
Dept A: 40/30/30 → eNPS +10. Dept B: 60/25/15 → eNPS +45. Calculate eNPS per department to compare.
Enter promoters, passives and detractors for one group at a time — then compare teams.
FAQ about eNPS
What is eNPS?
What eNPS is considered good?
How often to run eNPS?
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How does eNPS differ from NPS?
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