Email notification

What is an email notification

An email notification is an automatic email sent when an event happens, such as a new order, a password change or a new survey response. It tells the recipient that something happened, so they don't have to check.

Notifications are transactional: each one is triggered by one event and goes to one person or a short list. That separates them from an email campaign, which goes to a whole list at once.

How it works in SurveyNinja

The survey's Notifications tab sets up two kinds of emails:

• An email about each response to you and your team, on every plan. Each address is confirmed with a 4-digit code. Up to 1 address on Free, 3 on Basic, 5 on Standard and 10 on Premium.
• A thank-you email to the respondent after they finish, on Basic and higher. The address comes from an Email question or a hidden variable.

Both emails list the answers by default. You choose which questions go in, can write your own text and insert answers with @. With Reply-To, the Reply button in your mail app answers the respondent directly. With your own SMTP server (Premium and higher), emails come from your domain and accept a custom HTML template.

Help: Email notifications and Why don't I get email notifications about new responses?

Why an email doesn't arrive

• The address isn't confirmed with the code. Unconfirmed addresses are shown in red.
• The email is in Spam. Notifications come from noreply@surveyninja.io with the survey name as the subject.
• The response wasn't completed. Incomplete and disqualified responses, and tests in Preview, don't send emails.
• The plan's monthly response limit is used up. New responses are hidden, and no emails go out about them.