Surveys for Arcades

Use cases for arcades

Game selection satisfaction

Rate game variety, machine condition, responsiveness and fun factor to decide which games to keep, replace or add.

Prize & redemption feedback

Measure guest satisfaction with prize selection, ticket value and redemption experience — your key loyalty driver.

Facility cleanliness & safety

Collect ratings on floor cleanliness, restroom condition and overall safety — critical for family visitors.

Staff helpfulness rating

Track how well staff assist with broken machines, prize questions and game explanations.

Family return intent (NPS)

Measure how likely families are to return and what would bring them back sooner.

Birthday & event feedback

Survey party guests about packages, food, game access and overall experience to boost event bookings.

SurveyNinja features for arcades

Post-visit auto-survey

Survey triggered after game card deactivation or checkout — captures the experience while energy is high.

Game popularity analytics

Correlate guest ratings with game usage data. Identify beloved games and underperformers for floor layout optimization.

Prize satisfaction tracker

Track prize ratings over time. Know instantly when prize quality dips below expectations.

Low-rating alert

Guest rates below 3 stars → manager notified. Offer bonus credits or a free return visit to recover.

Review generation funnel

Families scoring 9–10 get a Google review prompt. Lower scores go to a private feedback form.

Game card system integration

Connect with your game card or token system via API for seamless automated survey delivery.

How to collect arcade guest feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Post-visit email

Automatic survey after the visit — includes a bonus credits incentive for completion

QR at prize counter

Scan while browsing prizes — captures satisfaction at the redemption moment

SMS for card holders

Text survey to registered game card holders after each visit

Website widget

Feedback form on your website or game card top-up confirmation page

Social media follow-up

Survey link via Instagram or Facebook after tagged photos or check-ins

How it works

Choose a template

Pick a ready-made survey for your industry and customize the questions in minutes — no technical skills required.

Start free

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Example questions for arcade surveys

How would you rate the variety and quality of games available?

★ Rating

How likely are you to visit our arcade again? (0–10)

NPS

How satisfied were you with the prizes and redemption experience?

★ Rating

What games or improvements would you like to see next?

Open text

Frequently Asked Questions

When should arcades and family entertainment centers survey?

SMS at exit (card reload trigger), email next-day to membership/card holders, post-event for parties, and quarterly to monthly cardholders. Each captures distinct ROI signals — game uptime, F&B, party logistics, card loyalty.

What should arcade surveys cover?

Game uptime and variety, prize redemption value perception, F&B quality (often 30-40% of revenue), staff helpfulness, card/wristband technology, party logistics and NPS. Different forms for casual visit vs. cardholder.

How do surveys reduce game downtime and lost revenue?

Customer reports of broken games surface 1-3 days before tech rounds detect them. Top arcades cut downtime 30-50% with customer reporting — direct revenue impact since arcades earn $2-15/hour per game when working.

Can I evaluate F&B vs. game floor performance individually?

Yes. Each survey tags game zone, F&B venue, server and time slot. Operators see scorecards; identify F&B service gaps (often the underperforming center), broken-game patterns and prize counter friction with hard data.

How do surveys grow birthday party and corporate bookings (the high-margin segment)?

Party-specific feedback identifies logistics friction and value perception. Top FECs grow party bookings 40-70% by fixing booking process, package clarity and host quality identified through feedback — each party worth $300-1500+.

Does SurveyNinja integrate with arcade card systems (Embed, Sacoa, Intercard)?

Yes. Via webhooks, Zapier and our API, we connect with Embed, Sacoa, Intercard, Semnox and most arcade card/management systems. Surveys trigger on card reload, exit or party check-out.

How am I alerted to broken games and angry customers in real time?

Low scores or critical keywords ("game ate my credits", "ticket payout", "refund", "injury", "Yelp 1 star", "lawsuit") trigger immediate Slack alert to floor manager. Same-shift response prevents 70%+ of formal complaints and chargebacks.

Are there ready templates for arcades and FECs?

Yes. The template library includes casual visitor CSAT, cardholder quarterly, birthday party, corporate event, F&B-focused, prize redemption and accessibility. Editable in minutes.

How do they generate Google and Yelp reviews (FEC visibility drivers)?

Promoters (NPS 9-10) get automatic prompt at exit for review on platform of choice. Top arcades multiply reviews 4-6x in 90 days — Google count drives 65%+ of family entertainment booking in this discovery-driven category.

How do they help with new game and capex decisions ($5-50K per game)?

Aggregated guest feedback on game preferences, prize value and missing genres builds investment cases. Top operators reduce underperforming new-game purchases 40-60% — direct ROI on $5-50K per machine.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit · no credit card required

Free — forever

Up to 3 surveys
100 responses/mo
10 questions per survey
Logic and basic analytics

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

10 surveys per account
1,000 responses per month
30 questions per survey
10,000 views per month
Logic branching
Image, video & audio attachments
Custom themes
Export (PDF, CSV, XLSX)

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

50 surveys per account
5,000 responses per month
50 questions per survey
100,000 views per month
Incomplete responses
Removable copyright
Auto-backups
Custom survey URL

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
∞ views per month
Team collaboration
Custom domain
Score calculation
Redirects

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager