Surveys for Arcades

Arcades thrive on repeat visits. Surveys tell you which games keep guests feeding tokens, which prizes excite them, and what turns a one-time visit into a weekly habit.

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Arcade

Rate your visit

Games

4.5

Prizes

3.9

Clean

4.6

Submit

New guest review

Saved to dashboard

Use cases for arcades

Game selection satisfaction

Rate game variety, machine condition, responsiveness and fun factor to decide which games to keep, replace or add.

Prize & redemption feedback

Measure guest satisfaction with prize selection, ticket value and redemption experience — your key loyalty driver.

Facility cleanliness & safety

Collect ratings on floor cleanliness, restroom condition and overall safety — critical for family visitors.

Staff helpfulness rating

Track how well staff assist with broken machines, prize questions and game explanations.

Family return intent (NPS)

Measure how likely families are to return and what would bring them back sooner.

Birthday & event feedback

Survey party guests about packages, food, game access and overall experience to boost event bookings.

Guest satisfaction Game variety Prize quality Arcade NPS Family feedback

SurveyNinja features for arcades

Post-visit auto-survey

Survey triggered after game card deactivation or checkout — captures the experience while energy is high.

Game popularity analytics

Correlate guest ratings with game usage data. Identify beloved games and underperformers for floor layout optimization.

Prize satisfaction tracker

Track prize ratings over time. Know instantly when prize quality dips below expectations.

Low-rating alert

Guest rates below 3 stars → manager notified. Offer bonus credits or a free return visit to recover.

Review generation funnel

Families scoring 9–10 get a Google review prompt. Lower scores go to a private feedback form.

Game card system integration

Connect with your game card or token system via API for seamless automated survey delivery.

What arcade operators say

«Surveys showed our prize counter was the weakest point — guests felt prizes were not worth the tickets. We upgraded the prize wall and redemption satisfaction jumped from 3.2 to 4.4. Repeat visits rose 28%.»

Feedback fact

81%

of arcade guests say game variety and prize quality are the top reasons they return — feedback helps you stock what players actually want

How to collect arcade guest feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Post-visit email

Automatic survey after the visit — includes a bonus credits incentive for completion

QR at prize counter

Scan while browsing prizes — captures satisfaction at the redemption moment

SMS for card holders

Text survey to registered game card holders after each visit

Website widget

Feedback form on your website or game card top-up confirmation page

Social media follow-up

Survey link via Instagram or Facebook after tagged photos or check-ins

Example questions for arcade surveys

How would you rate the variety and quality of games available?

★ Rating

How likely are you to visit our arcade again? (0–10)

NPS

How satisfied were you with the prizes and redemption experience?

★ Rating

What games or improvements would you like to see next?

Open text

Case Study

Case: arcade boosted repeat visits 28% by upgrading prize wall

A family arcade used post-visit surveys to identify their weakest touchpoint: the prize counter scored just 3.2. After upgrading the prize wall based on guest preferences, redemption satisfaction rose to 4.4 and repeat visits increased 28% over 2 months.

Repeat this result →

Prize CSAT

3.2 4.4

+1.2

2 months with SurveyNinja

Frequently Asked Questions

When should arcades survey guests?

Trigger surveys after game card deactivation or checkout. For families, email the evening of the visit. For party guests, send the next morning.

What should an arcade survey ask?

Cover game variety and condition, prize quality, cleanliness, staff helpfulness, value for money and NPS. Keep it under 6 questions for families.

How can surveys improve prize selection?

Ask guests to rate prize quality and variety. Track scores over time. When you refresh the prize wall, survey data confirms whether the new selection resonates.

Can I compare satisfaction across different game zones?

Yes. Tag surveys by zone — video games, redemption games, VR area — and compare scores. Allocate floor space based on what guests love most.