Surveys for Arcades

Use cases for arcades

Game selection satisfaction

Rate game variety, machine condition, responsiveness and fun factor to decide which games to keep, replace or add.

Prize & redemption feedback

Measure guest satisfaction with prize selection, ticket value and redemption experience — your key loyalty driver.

Facility cleanliness & safety

Collect ratings on floor cleanliness, restroom condition and overall safety — critical for family visitors.

Staff helpfulness rating

Track how well staff assist with broken machines, prize questions and game explanations.

Family return intent (NPS)

Measure how likely families are to return and what would bring them back sooner.

Birthday & event feedback

Survey party guests about packages, food, game access and overall experience to boost event bookings.

SurveyNinja features for arcades

Post-visit survey

QR code on the checkout receipt or a link in your post-visit email, to capture the experience while energy is high.

Game popularity analytics

Correlate guest ratings with game usage data. Identify beloved games and underperformers for floor layout optimization.

Prize satisfaction tracker

Track prize ratings over time. Know instantly when prize quality dips below expectations.

See low ratings right away

Every response arrives as an instant e-mail (or Telegram) notification, so you see a rating below 3 stars right away and can offer bonus credits or a free return visit to recover.

Review requests for every family

Every family gets the same invitation to leave a Google review, whatever their score. Every response also arrives as an instant e-mail notification, so your team sees low scores right away and can fix the issue.

Game card touchpoints

Print the survey QR code on game cards or show the link where cards are topped up. New responses can go to your tools through Zapier or webhooks.

Frequently Asked Questions

When should arcades and family entertainment centers survey?

Use a QR code at the exit or on the receipt, a survey link in the next-day e-mail to card holders, a post-event survey for parties, and a quarterly survey for monthly card holders. Each one shows something different: game uptime, food and drinks, party logistics and card loyalty.

What should arcade surveys cover?

Game uptime and variety, how fair prize redemption feels, food and drink quality, staff helpfulness, card or wristband technology, party logistics and NPS. Use different forms for casual visitors and cardholders.

How do surveys reduce game downtime and lost revenue?

Guests often report broken games before your tech rounds catch them. Acting on those reports gets machines back in service sooner, and every hour a game works is an hour it can earn.

Can I evaluate F&B vs. game floor performance individually?

Yes. Each survey tags game zone, F&B venue, server and time slot. Operators see scorecards; identify F&B service gaps (often the underperforming center), broken-game patterns and prize counter friction with hard data.

How do surveys grow birthday party and corporate bookings (the high-margin segment)?

Party-specific feedback shows where logistics and perceived value fall short. Fixing the booking process, package clarity and host quality based on that feedback makes parents and companies more likely to book again and recommend you.

Does SurveyNinja integrate with arcade card and management systems?

Yes, through webhooks, Zapier and our API. New responses can be sent to your management system, CRM or a spreadsheet when it accepts data from Zapier or webhooks. To survey after a card reload, a visit or a party, print a QR code on the receipt or add the survey link to the messages your system already sends.

How am I alerted to broken games and angry customers in real time?

Each new response can send an email notification to the floor manager (or a Telegram message on Standard plans and up), so a low score or a comment about a game that ate credits, a ticket payout, a refund or an injury is seen right away. You can also send responses to Slack through Zapier. Responding during the same shift helps keep a bad visit from turning into a formal complaint or a chargeback.

Can I start from a template?

Yes. Start from a template such as Customer Satisfaction Survey, Event Feedback Survey or NPS Survey and change the questions for a casual visitor CSAT, a quarterly cardholder survey, birthday and corporate events, food and drinks, prize redemption and accessibility.

How do arcades get more Google and Yelp reviews?

At the exit, every guest gets the same invitation to leave a review on Google or Yelp, whatever their score. Each response also reaches the floor manager as an instant e-mail notification, so low scores are seen right away and the issue gets fixed. Fresh reviews help families find you when they search for something to do nearby.

How do surveys help with new game purchases and other capex decisions?

Aggregated guest feedback on favorite games, prize value and missing genres builds the case for each purchase. Buying what guests actually ask for lowers the risk of a new machine that sits idle.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit and no credit card required

Free — forever

Up to 50 surveys
100 responses/mo
30 questions per survey
Logic, export, API and MCP

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

100 surveys per account
1,000 responses per month
50 questions per survey
1 GB storage, files up to 100 MB
Image, video & audio in questions
Custom themes and your logo
Matrix, file upload and research question types
Response filters

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

500 surveys per account
5,000 responses per month
100 questions per survey
3 GB storage, files up to 300 MB
Response limit and deadline
Survey and question timers
No SurveyNinja branding
Incomplete responses

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
6 GB storage, files up to 500 MB
Custom roles for the team
Custom domain
AI report on responses
Promo codes

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager

Use cases for arcades

Game selection satisfaction

Prize & redemption feedback

Facility cleanliness & safety

Staff helpfulness rating

Family return intent (NPS)

Birthday & event feedback

Templates to start from

SurveyNinja features for arcades

Post-visit survey

Game popularity analytics

Prize satisfaction tracker

See low ratings right away

Review requests for every family

Game card touchpoints

How to collect arcade guest feedback

How it works

Start from a template

Share with your audience

Analyze and act

Example questions for arcade surveys

Frequently Asked Questions

When should arcades and family entertainment centers survey?

What should arcade surveys cover?

How do surveys reduce game downtime and lost revenue?

Can I evaluate F&B vs. game floor performance individually?

How do surveys grow birthday party and corporate bookings (the high-margin segment)?

Does SurveyNinja integrate with arcade card and management systems?

How am I alerted to broken games and angry customers in real time?

Can I start from a template?

How do arcades get more Google and Yelp reviews?

How do surveys help with new game purchases and other capex decisions?

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Start free — scale as your feedback program grows

Start collecting arcade feedback today