Surveys for Auto Repair Shops

Trust is everything in auto repair. Post-service surveys help you build it — proving quality work, transparent pricing and honest communication that turns first-time visitors into lifelong customers.

10,000+ companies trust us

Free to get started

5 min to launch your first survey

Use cases for auto repair shops

Repair quality rating

Rate the quality of work performed — was the issue fixed? Did it stay fixed? Overall satisfaction.

Price transparency tracking

Measure how customers feel about pricing — were estimates accurate? Were surprise charges explained?

Mechanic performance

Track satisfaction per mechanic for fair, data-driven evaluations and customer matching.

Communication quality

Rate how well the shop communicated — diagnosis explanation, timeline updates, options presented.

Customer loyalty (NPS)

NPS tracks trust — the single most important asset for an auto repair business.

Follow-up satisfaction

Survey 2 weeks post-repair to check if the fix held and the customer is still satisfied.

SurveyNinja features for auto repair shops

Post-service auto-survey

Survey sent automatically when the vehicle is picked up — captures immediate satisfaction.

2-week follow-up

Automated follow-up survey 2 weeks after repair — did the fix hold? Any recurring issues?

Price perception tracking

Dedicated pricing question tracks whether customers feel they got fair value over time.

Mechanic scorecards

Individual performance data per mechanic — fair evaluations based on customer feedback.

Google review booster

Satisfied customers get prompted to leave a Google review — build your online reputation organically.

Shop management integration

Connect with your shop management software via Webhook for automated survey delivery.

What auto repair shop owners say

«Price transparency scores from surveys showed us customers felt blindsided by parts markup. We started showing wholesale vs. our price — transparency score jumped from 3.6 to 4.5.»

«The 2-week follow-up survey caught 3 repairs that didn't fully hold. We fixed them proactively — saved 3 potential bad reviews and built lifelong customers.»

How to collect auto repair customer feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

SMS at pickup

Text survey when the customer picks up the vehicle — captures immediate reaction

Post-service email

Branded email survey with invoice recap and feedback request

QR on invoice

QR code printed on the invoice — customers scan at home

WhatsApp follow-up

2-week check-in via WhatsApp to verify repair quality

Website feedback

Feedback form on your website appointment or quote page

How it works

Choose a template

Pick a ready-made survey for your industry and customize the questions in minutes — no technical skills required.

Start free

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Frequently Asked Questions

When should auto repair shops send surveys?

Send survey at vehicle pickup for immediate feedback, 2-week follow-up to verify the fix held, and quarterly NPS to fleet/repeat customers. The 2-week pulse is unique to auto repair — it catches comebacks before bad reviews.

What should auto repair surveys include?

Repair quality and durability, price transparency vs. estimate, communication during diagnosis, turnaround speed, service writer professionalism, comeback prevention and NPS. Different forms for first-time vs. regular customers.

How do surveys reduce comebacks (the shop killer)?

2-week follow-up surveys catch failed repairs before customers post 1-star reviews. Shops that proactively call back convert 60-80% of comebacks to satisfied customers — protects Google rating and prevents BBB complaints.

Can I evaluate individual mechanics and service writers?

Yes. Each survey tags lead mechanic, service writer and shop. Owners see ranked dashboards; reward top performers, identify training gaps and assign customer-facing roles to highest-rated staff.

How do surveys help compete with chains and dealerships?

Independent shops win on trust. Display verified survey-generated quality and transparency scores prominently — survey data converts 30-50% better than generic claims when prospects compare options online.

Does SurveyNinja integrate with shop management software (Mitchell, Shopware, Tekmetric)?

Yes. Via webhooks, Zapier and the API we connect with Mitchell 1, Tekmetric, Shopware, Protractor, AutoVitals, NAPA TRACS and most shop management systems. Surveys auto-trigger on RO close.

How am I alerted to dissatisfied customers and review risks?

Low scores or critical keywords ("ripped off", "scam", "BBB", "Yelp 1 star", "Google review", "lemon", "lawsuit") trigger instant Slack alert to owner. Same-day callback recovers most customers and prevents 1-star reviews.

Which Turnaround time pattern belongs in the operations sync?

Yes. The template library includes post-RO CSAT, 2-week comeback check, quarterly fleet NPS, first-time customer onboarding, declined work follow-up and mechanic recruiting. Editable in minutes.

How do surveys grow Google reviews (the lifeblood of auto repair)?

Promoters (NPS 9-10) get auto-prompted post-pickup for Google review at peak satisfaction. Top shops 5-7x review volume in 90 days — Google review count and rating drive 70%+ of new customer choice in this category.

How do surveys help raise prices and improve margins?

Survey-validated transparency and quality scores let shops charge $20-50/hour more than commodity competitors. Top shops use survey data in pricing conversations — customers happily pay premium when value is documented.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit · no credit card required

Free — forever

Up to 3 surveys
100 responses/mo
10 questions per survey
Logic and basic analytics

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

10 surveys per account
1,000 responses per month
30 questions per survey
10,000 views per month
Logic branching
Image, video & audio attachments
Custom themes
Export (PDF, CSV, XLSX)

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

50 surveys per account
5,000 responses per month
50 questions per survey
100,000 views per month
Incomplete responses
Removable copyright
Auto-backups
Custom survey URL

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
∞ views per month
Team collaboration
Custom domain
Score calculation
Redirects

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager