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Surveys for Coworking Spaces

Coworking members have options — and they'll leave if the experience doesn't match the price. Regular feedback surveys help you prioritize amenity investments, build community, and reduce the churn that kills coworking profitability.

Start free Pricing
34 question types
Free to get started
5 min to launch your first survey
Coworking
Rate your workspace
Wi-Fi
4.1
Amenities
4.4
Community
4.5
Submit
New member review
Facilities alert sent
+1

Use cases for coworking spaces

Monthly satisfaction pulse

Brief monthly survey covering Wi-Fi, noise, cleanliness, temperature and overall satisfaction — track trends over time.

Churn risk detection

Identify members whose satisfaction is declining and reach out before they give notice. Reduce monthly churn.

Meeting room experience

Post-booking survey on room cleanliness, equipment, acoustics and temperature — optimize your most profitable asset.

Amenity prioritization

Ask members which amenities matter most — data-driven decisions on where to invest your improvement budget.

Member NPS & community

Measure how likely members are to recommend your space. NPS strongly predicts organic growth for coworking.

Event & community feedback

Survey attendees after networking events, workshops and community activities to plan better programming.

Templates to start from

For coworking spaces, shared offices and flexible workspaces

All templates →
Customer Satisfaction Survey Event Feedback Survey NPS Survey (Net Promoter Score)

Or describe your survey to the AI survey generator: it drafts the questions, and you edit them.

SurveyNinja features for coworking spaces

Monthly pulse survey

Send the same short satisfaction survey to all active members every month and compare results over time.

Location-level analytics

Compare satisfaction scores across multiple locations. Identify which spaces are thriving and which need attention.

Spot members at risk

Filter low scores and compare them with your own usage data in an export to find members at risk of leaving. Then reach out with a personal check-in.

Amenity satisfaction report

Reports show satisfaction with Wi-Fi, kitchen, meeting rooms, phone booths, parking and more side by side.

See low ratings right away

Every response arrives as an instant e-mail (or Telegram) notification, so you see a member's rating below 3 stars right away. Have the community manager reach out the same day.

Works with your membership platform

Add the survey link to the emails Nexudus, OfficeRnD or Optix already send. New responses can go to a spreadsheet through Zapier or webhooks.

How to collect coworking member feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

Monthly pulse email
Survey link in a monthly email you send to all members, tracking satisfaction trends over time
Post-booking SMS
Quick survey after meeting room or event space bookings
QR at reception
Scan at the front desk or kitchen area for quick feedback anytime
Community chat
Survey link shared in your community chat or member app
Member portal widget
Feedback form embedded in your member dashboard or booking page

How it works

1

Start from a template

Take a template from the library or describe your survey to the AI generator, then adjust the questions to your business. No technical skills required.

Start free
2

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

3

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Example questions for coworking surveys

1
How satisfied are you with the overall coworking experience this month?
★ Rating
2
How likely are you to recommend our space to a colleague? (0-10)
NPS
3
How would you rate the Wi-Fi speed and reliability?
★ Rating
4
What is the one improvement that would make the biggest difference for you?
Open text

Frequently Asked Questions

When should coworking spaces survey members?

New-member 30-day onboarding pulse, monthly NPS pulse, and pre-renewal at 60 days before expiration. Add post-event surveys for community programming.

What should coworking surveys focus on?

Wifi reliability (top driver), meeting room availability and quality, cleanliness, community vibe, programming/events, coffee/amenities, noise level and NPS. Member personas (solo, team, day-pass) weight these very differently.

How do surveys reduce member churn?

A pulse survey 60 days before renewal shows you which members are at risk of leaving while there is still time to act. Targeted action (an upgrade, meeting room credit, an intro to the community) keeps some of them, and every retained member is recurring revenue you don't have to replace.

Can I track satisfaction by location and member type?

Yes. Each survey tags location, plan type (hot desk, dedicated desk, private office), tenure and team size. Multi-location operators see ranked dashboards; identify struggling locations and propagate winners across the portfolio.

How do surveys grow community engagement and event attendance?

Post-event surveys show what programming members actually want, not what staff assumes. Spaces that act on them get better attendance and turn community into a real reason to stay, beyond the amenities.

Does SurveyNinja integrate with coworking software?

Yes, through webhooks, Zapier and the API. Add the survey link to the welcome, renewal or event e-mails your system already sends. New responses can then go to your CRM or a spreadsheet through webhooks or Zapier, and through the API your system can create and publish surveys and pull responses.

How am I alerted to member friction in real time?

Every new response arrives as an instant e-mail notification (or Telegram on Standard plan and up), so you see a low score or a comment like "wifi down", "meeting room broken", "cancelling" or "noisy" right away. You can also send responses to Slack through Zapier. A same-day fix helps prevent cancellations and bad reviews.

Can I start from a template?

Yes. Start from a template such as Customer Satisfaction Survey, Event Feedback Survey or NPS Survey and change the questions for new members at 30 days, monthly NPS, pre-renewal, events, day-pass users, prospect tours and team or private office onboarding.

How do surveys help with team/enterprise account management?

Team plans (5+ seats) get a separate quarterly pulse sent to the admin contact. Spaces that act on it keep enterprise teams longer, and these accounts are usually worth much more than solo memberships.

How do surveys support tour-to-member conversion?

Post-tour surveys (within 24h) reveal why prospects didn't sign. Spaces that fix the most common objections turn more tours into members with the same marketing spend.

More answers in our Help Center

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Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free
$0/mo No time limit and no credit card required

Free — forever

  • Up to 50 surveys
  • 100 responses/mo
  • 30 questions per survey
  • Logic, export, API and MCP
Start free
Basic
$15/mo per month, billed annually

For small teams and regular feedback collection

  • 100 surveys per account
  • 1,000 responses per month
  • 50 questions per survey
  • 1 GB storage, files up to 100 MB
  • Image, video & audio in questions
  • Custom themes and your logo
  • Matrix, file upload and research question types
  • Response filters
Choose plan
Standard
$37/mo per month, billed annually

For marketing, HR and product research

  • 500 surveys per account
  • 5,000 responses per month
  • 100 questions per survey
  • 3 GB storage, files up to 300 MB
  • Response limit and deadline
  • Survey and question timers
  • No SurveyNinja branding
  • Incomplete responses
Choose plan
14 days free
Premium
$69/mo per month, billed annually

For large teams and advanced automation

  • ∞ surveys per account
  • 20,000 responses per month
  • ∞ questions per survey
  • 6 GB storage, files up to 500 MB
  • Custom roles for the team
  • Custom domain
  • AI report on responses
  • Promo codes
Start trial
Enterprise
On request

Custom plan for large companies

  • Unlimited resources
  • Up to 1,000,000 responses/month
  • Flexible task-based limits
  • Priority support
  • Number of seats
  • Monthly response limits
  • Disk space
  • Personal manager
Contact us

Start collecting member feedback today

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