Surveys for Landscaping Companies

Landscaping is visual — your work is on display for every neighbor to see. Post-service surveys help you maintain quality, upsell seasonal services, and turn every satisfied customer into a walking billboard for your business.

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Landscaping

Rate your service

Quality

4.5

Crew

4.6

Design

4.4

Submit

New customer review

Crew manager notified

Use cases for landscaping companies

Post-service quality rating

Auto-survey after lawn care visits, landscape installations or seasonal clean-ups to rate quality and attention to detail.

Crew performance tracking

Compare customer ratings by crew to ensure consistent quality. Identify which teams earn rave reviews and which need coaching.

Seasonal service interest

Survey customers about interest in fall clean-up, snow removal, irrigation, hardscaping — sell seasonal add-ons based on real demand.

Design project satisfaction

Post-installation surveys for landscape design projects measuring design outcome, plant health expectations and hardscaping quality.

Customer referral NPS

Measure referral likelihood. In landscaping, neighbors see your work daily — one happy customer can mean 5 new ones on the same street.

Contract renewal prediction

Survey annual contract customers before renewal season to identify concerns and prevent cancellations.

SurveyNinja features for landscaping companies

Post-service auto-survey

Survey sent automatically after each service visit via your field service software — zero manual work.

Crew-level analytics

Compare satisfaction scores by crew across properties, service types and seasons. Data-driven crew management.

Seasonal upsell tracking

Built-in questions about interest in add-on services. Route responses to your sales team automatically.

Low-rating instant alert

Customer rates below 3 stars — immediate notification to operations. Offer a redo before they cancel.

Google review funnel

Happy customers (NPS 9-10) get prompted to leave a Google or Nextdoor review. Unhappy ones get private follow-up.

Field service integration

Connect with Jobber, Service Autopilot, LMN or any tool via Webhook for automated survey delivery.

What landscaping professionals say

«Post-service surveys showed Crew B scored 0.9 points lower than Crew A on edging quality. Targeted training fixed it in two weeks. Now both crews maintain a 4.6+ rating across all properties.»

«Seasonal surveys asking about snow removal interest converted 42% of our lawn care clients into winter contracts. That's $180K in new recurring revenue we would have missed.»

How to collect landscaping customer feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Post-service email

Automatic survey after each visit — captures feedback while the lawn still looks fresh

SMS after service

Quick text survey for property owners who prefer mobile feedback

QR on door hanger

Door hanger left after each visit with QR code linking to a feedback form

Text follow-up

Personal survey link via text from the account manager

Customer portal widget

Feedback form on your customer account or scheduling page

Example questions for landscaping surveys

How satisfied are you with the quality of today's landscaping service?

★ Rating

How likely are you to recommend our company to a neighbor? (0-10)

NPS

How would you rate the professionalism and courtesy of our crew?

★ Rating

Is there anything specific you'd like us to focus on next visit?

Open text

Case Study

Case: landscaping company equalized crew quality scores with targeted training

A landscaping company with 4 crews launched post-service surveys across 320 properties. Crew B consistently scored 0.9 points below the company average, mainly on edging and clean-up. After targeted training and a revised checklist, Crew B's scores rose from 3.7 to 4.6 in 3 months. Customer cancellations from Crew B's route dropped to zero.

Repeat this result →

Crew satisfaction

3.7 (Crew B) 4.6 (Crew B)

+0.9

3 months with SurveyNinja

Frequently Asked Questions

When should landscaping companies send surveys?

After each service visit for maintenance clients (or monthly for weekly visits), after project completion for installations, and before contract renewal season.

What questions should a landscaping survey include?

Lawn quality, edging and trimming attention, crew professionalism, clean-up thoroughness, and NPS. For design projects, add questions on plant selection and hardscaping.

How can surveys help sell seasonal add-on services?

Include a question about interest in upcoming seasonal services. Route interested responses to your sales team — it's a warm lead with timing context.

Can I track individual crew performance?

Yes. Each survey links to the crew assigned. Compare scores by crew, property type and service type to maintain consistent quality across all routes.

How do landscaping surveys drive neighbor referrals?

Happy customers prompted to leave Nextdoor or Google reviews become visible advocates. In landscaping, neighbors see your work — reviews amplify that visibility.