Surveys for Landscaping Companies

Use cases for landscaping companies

Post-service quality rating

Send the survey link after lawn care visits, landscape installations or seasonal clean-ups to rate quality and attention to detail.

Crew performance tracking

Compare customer ratings by crew to ensure consistent quality. Identify which teams earn rave reviews and which need coaching.

Seasonal service interest

Survey customers about interest in fall clean-up, snow removal, irrigation, hardscaping — sell seasonal add-ons based on real demand.

Design project satisfaction

Post-installation surveys for landscape design projects measuring design outcome, plant health expectations and hardscaping quality.

Customer referral NPS

Measure how likely customers are to recommend you. In landscaping, neighbors see your work every day, so one satisfied customer can bring in new ones from the same street.

Contract renewal prediction

Survey annual contract customers before renewal season to identify concerns and prevent cancellations.

SurveyNinja features for landscaping companies

Post-service survey

Add the survey link to the visit summary your field service software sends after each service visit.

Crew-level analytics

Compare satisfaction scores by crew across properties, service types and seasons. Data-driven crew management.

Seasonal upsell tracking

Built-in questions about interest in add-on services. Filter the interested clients and share the list with your sales team.

See low ratings right away

Every response arrives as an instant e-mail (or Telegram) notification, so you see a rating below 3 stars right away. Offer a redo before they cancel.

Review requests for every customer

Every customer gets the same invitation to leave a Google or Nextdoor review, whatever their score. Every response also arrives as an instant e-mail notification, so your team sees low scores right away and can fix the issue.

Works with your field service tool

Add the survey link to the emails Jobber, Service Autopilot or LMN already send. New responses can go to a spreadsheet through Zapier or webhooks.

Frequently Asked Questions

When should landscaping companies survey customers?

After each maintenance visit, with the link in the text your scheduling tool already sends; right after a design install; and before renewal at season-end (Feb–March in northern markets). Each touch drives different decisions.

What should landscaping surveys focus on?

Crew quality and care (especially around damage), schedule adherence, communication, design/install satisfaction, plant health follow-up, equipment noise/cleanup and NPS. Maintenance and design get separate forms.

How do surveys grow seasonal renewals (the make-or-break metric)?

Pre-renewal surveys in February show which accounts need saving and with what offer. Landscape companies that act on them renew more maintenance contracts, and each renewal is a full season of revenue.

Can I evaluate crews and individual landscapers?

Yes. Each survey tags crew lead, members and property. Operations sees ranked dashboards; top crews get premium accounts, weak ones get retraining or different routes. Drives quality and crew retention in a labor-tight market.

How do surveys reduce damage claims and lawn complaints?

Same-day surveys catch sprinkler damage, scalping and chemical issues right away, when they're much easier to fix than two weeks later. Acting on that early feedback helps head off formal claims and protect your reputation.

Does SurveyNinja integrate with landscaping software?

Yes, through webhooks, Zapier and the API. New responses can go to your business software or CRM if it connects to Zapier or accepts webhooks, and through the API your system can create and publish surveys and pull responses. To survey customers after a completed job, add the survey link to the invoice or job-complete message your system already sends.

How do I find out about damage and angry customers in real time?

Every new response arrives as an instant e-mail notification to the owner (or a Telegram message on Standard plans and up), so a low score or a comment about damaged plants, a broken sprinkler or chemicals is seen right away. You can also send responses to Slack through Zapier. A same-day visit is often enough to put things right.

Can I start from a template?

Yes. Start from a template such as Customer Satisfaction Survey, NPS Survey or Quote Request Form and change the questions for per-visit maintenance, design installs, pre-renewal, snow removal, hardscape projects, irrigation service and lawn-care treatments.

How do surveys help with upsell to design, hardscape and enhancements?

Maintenance customers are a strong source of design/build leads. Surveys ask "what would you love to add?" and route the answers to the design team. Companies that act on them win more enhancement work, at a good margin because the relationship already exists.

How do surveys help generate Google reviews and referrals?

After an install or at the end of the mowing season, every customer gets the same invitation to leave a Google review and refer a neighbor, whatever their score. Every response also arrives as an instant e-mail notification, so your team sees low scores right away and can fix the issue. Neighbor referrals are an efficient lead source in landscaping, where route density matters.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit and no credit card required

Free — forever

Up to 50 surveys
100 responses/mo
30 questions per survey
Logic, export, API and MCP

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

100 surveys per account
1,000 responses per month
50 questions per survey
1 GB storage, files up to 100 MB
Image, video & audio in questions
Custom themes and your logo
Matrix, file upload and research question types
Response filters

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

500 surveys per account
5,000 responses per month
100 questions per survey
3 GB storage, files up to 300 MB
Response limit and deadline
Survey and question timers
No SurveyNinja branding
Incomplete responses

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
6 GB storage, files up to 500 MB
Custom roles for the team
Custom domain
AI report on responses
Promo codes

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager

Use cases for landscaping companies

Post-service quality rating

Crew performance tracking

Seasonal service interest

Design project satisfaction

Customer referral NPS

Contract renewal prediction

Templates to start from

SurveyNinja features for landscaping companies

Post-service survey

Crew-level analytics

Seasonal upsell tracking

See low ratings right away

Review requests for every customer

Works with your field service tool

How to collect landscaping customer feedback

How it works

Start from a template

Share with your audience

Analyze and act

Example questions for landscaping surveys

Frequently Asked Questions

When should landscaping companies survey customers?

What should landscaping surveys focus on?

How do surveys grow seasonal renewals (the make-or-break metric)?

Can I evaluate crews and individual landscapers?

How do surveys reduce damage claims and lawn complaints?

Does SurveyNinja integrate with landscaping software?

How do I find out about damage and angry customers in real time?

Can I start from a template?

How do surveys help with upsell to design, hardscape and enhancements?

How do surveys help generate Google reviews and referrals?

Surveys for other industries

Surveys for Mortgage Brokers

Surveys for Apartment Rental Services

Surveys for Interior Designers

Surveys for Real Estate Portals

Start free — scale as your feedback program grows

Start collecting landscaping feedback today