Surveys for Medical Clinics

Use cases for medical clinics

Consultation quality rating

Rate doctor consultations on clarity, thoroughness, empathy and time spent — the core of the patient experience.

Provider performance tracking

Compare satisfaction scores across physicians and nurse practitioners. Build fair performance reviews based on patient data.

Front desk & scheduling

Measure how easy it is to book appointments, check in and interact with front desk staff — often the first impression.

Patient loyalty (NPS)

Track how likely patients are to recommend your clinic and monitor trends over months and years.

Patient retention monitoring

Every response arrives as an instant e-mail (or Telegram) notification, so you see low satisfaction scores right away and can call at-risk patients before they switch providers.

Wait time perception tracking

Measure patient perception of wait times — the single most common complaint in outpatient settings.

SurveyNinja features for medical clinics

Post-visit survey

Add the survey link to the message your EHR or scheduling system sends 1–2 hours after the appointment. No extra manual work.

Provider-level analytics

Compare patient satisfaction by physician, NP, service type and time period. Spot trends and act quickly.

See low ratings right away

Every response arrives as an instant e-mail (or Telegram) notification, so you see a rating below 3 stars right away and can reach out before a negative review goes public.

Review requests for every patient

Every patient gets the same invitation to leave a Google or Healthgrades review, whatever their score. Every response also arrives as an instant e-mail notification, so your team sees low scores right away and can fix the issue.

Multi-site comparison

Benchmark NPS, CSAT and wait time scores across all clinic locations in a single dashboard.

Survey link in EHR messages

Add the survey link to messages you already send from athenahealth, eClinicalWorks, NextGen or your EHR. New responses can go out through Zapier or webhooks.

How to collect medical clinic patient feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

SMS after appointment

Text the survey link from the SMS tool your clinic already uses about an hour after the visit

Post-visit email

Branded survey link in the email you send after each patient appointment

QR at checkout

Patient scans at the front desk during checkout — captures feedback in the moment

Patient portal

Feedback widget embedded in your patient portal or online scheduling page

WhatsApp follow-up

Add the survey link to the WhatsApp or SMS message your clinic already sends, for patients who prefer messaging

Frequently Asked Questions

When should medical clinics survey patients?

1–2 hours after the visit for primary care, 24 hours later by email for chronic disease follow-ups, and a QR code at checkout for walk-ins. Send the link by text message from your scheduling or messaging system, since a text often gets a quicker answer than an email.

What questions should a primary care survey include?

Consultation quality, perceived listening, time spent vs felt rushed, scheduling ease, front desk warmth, wait time, follow-up clarity and NPS. Keep it under 6 questions — primary care patients are time-poor.

How do clinic surveys differ from the patient portal?

The portal exposes records and scheduling; surveys measure the experience and emotional perception ("did my doctor listen?"). Both are needed: the portal is the receipt, the survey is the review. The two together drive loyalty.

Can surveys help with physician retention and burnout?

Yes. Aggregated positive comments and improving NPS scores are powerful for physician morale and contract conversations. Anonymous panel-mode comments also surface frustrations (charting, MA support) that drive burnout.

How do I track satisfaction by physician fairly across panel size?

Each response is tagged with provider, visit type and patient panel tenure. Compare new vs. established patient scores separately — a doctor with mostly new high-acuity patients is not directly comparable to a steady-panel colleague.

Does SurveyNinja integrate with EHR and practice management software?

Yes, through webhooks, Zapier and the API: webhooks and Zapier send new responses from SurveyNinja to other tools, and through the API your system can create and publish surveys and pull responses. To reach patients, add the survey link to the visit summary or follow-up message your software (Epic, athenahealth, eClinicalWorks, NextGen, Practice Fusion, DrChrono and others) already sends.

How do I find out about dissatisfied patients in real time?

Every new response arrives as an instant e-mail notification to the clinic manager (or a Telegram message on Standard plans and up), so a low score or a comment like "rushed", "rude" or "ignored" is seen right away. You can also send responses to Slack through Zapier. A personal call within 24 hours often saves the patient relationship.

Can I start from a template?

Yes. Start from a template such as Patient Satisfaction Survey, NPS Survey or Appointment Request Form and change the questions for a post-visit survey, an annual physical, telehealth, chronic disease management, new patient onboarding or the front desk experience.

How do I improve my Google rating and Healthgrades score?

At the end of the survey every patient sees the same invitation to review you on Google or Healthgrades, whatever their score. Every response also arrives as an instant e-mail (or Telegram) notification, so your team sees low scores or worrying comments right away and can contact the patient to fix the problem.

Can I compare satisfaction across multiple medical clinics locations?

Yes. Tag each survey with site for a comparative ranking (NPS, wait time, front desk score, provider score). Multi-site groups use the leaderboard internally to spread best practices and surface structural issues at lagging clinics quickly.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit and no credit card required

Free — forever

Up to 50 surveys
100 responses/mo
30 questions per survey
Logic, export, API and MCP

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

100 surveys per account
1,000 responses per month
50 questions per survey
1 GB storage, files up to 100 MB
Image, video & audio in questions
Custom themes and your logo
Matrix, file upload and research question types
Response filters

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

500 surveys per account
5,000 responses per month
100 questions per survey
3 GB storage, files up to 300 MB
Response limit and deadline
Survey and question timers
No SurveyNinja branding
Incomplete responses

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
6 GB storage, files up to 500 MB
Custom roles for the team
Custom domain
AI report on responses
Promo codes

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager

Use cases for medical clinics

Consultation quality rating

Provider performance tracking

Front desk & scheduling

Patient loyalty (NPS)

Patient retention monitoring

Wait time perception tracking

Templates to start from

SurveyNinja features for medical clinics

Post-visit survey

Provider-level analytics

See low ratings right away

Review requests for every patient

Multi-site comparison

Survey link in EHR messages

How to collect medical clinic patient feedback

How it works

Start from a template

Share with your audience

Analyze and act

Example questions for medical clinic surveys

Frequently Asked Questions

When should medical clinics survey patients?

What questions should a primary care survey include?

How do clinic surveys differ from the patient portal?

Can surveys help with physician retention and burnout?

How do I track satisfaction by physician fairly across panel size?

Does SurveyNinja integrate with EHR and practice management software?

How do I find out about dissatisfied patients in real time?

Can I start from a template?

How do I improve my Google rating and Healthgrades score?

Can I compare satisfaction across multiple medical clinics locations?

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Start free — scale as your feedback program grows

Start collecting patient feedback today