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Surveys for Translation Services

Translation quality is invisible when done well and catastrophic when done poorly. Client feedback surveys help you track accuracy, turnaround satisfaction and communication — the factors that determine whether clients return or quietly switch providers.

Start free Pricing
34 question types
Free to get started
5 min to launch your first survey
Translation Services
Rate our work
Accuracy
4.7
Speed
4.5
Communication
4.6
Submit
Project review
Saved to dashboard
+1

Use cases for translation services

Translation quality rating

Rate accuracy, tone, terminology consistency and formatting for each delivered project.

Linguist performance tracking

Compare satisfaction by translator or language pair. Assign your best linguists to your most demanding clients.

Client loyalty (NPS)

Track willingness to recommend your agency. High NPS in translation means clients trust you with their brand voice.

Project management feedback

Gather input on communication, briefing clarity, revision handling and project manager responsiveness.

Turnaround satisfaction

Measure whether delivery speed meets client expectations. Identify language pairs or project types with speed issues.

Terminology & style consistency

Survey clients on how well translations maintain brand voice and industry-specific terminology across projects.

Templates to start from

For translation agencies, interpreting services and localization firms

All templates →
Quote Request Form Customer Satisfaction Survey NPS Survey (Net Promoter Score)

Or describe your survey to the AI survey generator: it drafts the questions, and you edit them.

SurveyNinja features for translation services

Survey at project delivery

Add the survey link to the delivery email for each translation project to capture quality perceptions at the right moment.

Language pair analytics

Compare satisfaction across language pairs and project types. Identify where quality or speed falls short.

Low-rating follow-up

Every new response arrives by email, and a filter shows low quality scores at a glance. The project manager can offer a revision before the client loses confidence.

Translator performance dashboard

Track client satisfaction by linguist over time. Build quality-focused team development.

Client portfolio view

See satisfaction trends for each client across all their projects. Spot declining happiness early.

Works with your TMS

Add the survey link to the message you send when a project in memoQ, Smartling or Phrase reaches "delivered". New responses can go to a spreadsheet through Zapier or webhooks.

How to collect translation client feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

Post-delivery email
Survey link in your translation delivery email, professional and timely
Quick quality check SMS
Brief rating request for urgent or small projects — low friction, fast response
QR at conferences
Collect impressions from interpreting clients at live events
PM follow-up link
Project manager sends survey link alongside the delivery email
Client portal widget
Feedback form embedded in your TMS client portal or project dashboard

How it works

1

Start from a template

Take a template from the library or describe your survey to the AI generator, then adjust the questions to your business. No technical skills required.

Start free
2

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

3

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Example questions for translation surveys

1
How satisfied are you with the accuracy of this translation?
★ Rating
2
How likely are you to use our services again for future projects? (0-10)
NPS
3
Was the project delivered within the agreed timeframe?
Multiple choice
4
What could we improve about our translation process?
Open text

Frequently Asked Questions

When should translation services survey clients?

Send post-project surveys within 7 days of delivery, monthly account NPS for retainer/volume clients, post-rush-job surveys (separate experience) and quarterly QBR satisfaction for enterprise.

What questions should translation surveys include?

Translation accuracy, cultural localization quality, turnaround speed vs. promise, project manager responsiveness, technology/portal experience, terminology consistency, value vs. price and NPS. Different forms for documents, software, marketing, legal.

How do surveys reduce content rework and complaints?

Post-project surveys catch quality issues before clients escalate or take work elsewhere. Fixing them early means less rework, which protects your margin and keeps clients coming back.

Can I evaluate individual translators and PMs?

Yes. Each survey tags translator, PM, language pair, specialization (legal/medical/marketing) and project type. Operations leaders see ranked dashboards; reward top performers and route enterprise work to validated talent.

How do surveys grow account expansion and language pairs?

Clients who score 9–10 can see a follow-up question: "Need other languages or content types?" Satisfied clients are the natural place to start when you offer new language pairs and services.

Does SurveyNinja integrate with TMS and translation software?

Yes, through webhooks, Zapier and the API. Add the survey link to the delivery or milestone e-mail your TMS or project team already sends, and new responses can go to your CRM or a spreadsheet through webhooks or Zapier.

How am I alerted to quality issues and client risk?

Every response arrives as an instant e-mail notification to the ops manager (or a Telegram message on the Standard plan and up), so a low score or a comment like "inaccurate", "missed deadline", "switching agencies", "complaint" or "wrong terminology" is seen right away. You can also send responses to Slack through Zapier. Same-day intervention saves accounts and corrects work before publication.

Can I start from a template?

Yes. Start from a template such as Quote Request Form, Customer Satisfaction Survey or NPS Survey and change the questions for post-project feedback, monthly account NPS, rush jobs, terminology consistency, translator 360 reviews and enterprise QBRs.

How do surveys help build subject-matter expertise teams?

Aggregated client feedback by industry (legal, medical, tech, marketing) reveals where you have validated expertise vs. gaps. Use data to invest in training, vetting and marketing your strongest verticals — premium pricing follows specialization.

How do surveys support translator retention and recruiting?

Quarterly internal NPS reveals workload, rate and feedback concerns before your best translators move to competitors. Agencies that act keep more of them, which matters for quality consistency with repeat clients.

More answers in our Help Center

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Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free
$0/mo No time limit and no credit card required

Free — forever

  • Up to 50 surveys
  • 100 responses/mo
  • 30 questions per survey
  • Logic, export, API and MCP
Start free
Basic
$15/mo per month, billed annually

For small teams and regular feedback collection

  • 100 surveys per account
  • 1,000 responses per month
  • 50 questions per survey
  • 1 GB storage, files up to 100 MB
  • Image, video & audio in questions
  • Custom themes and your logo
  • Matrix, file upload and research question types
  • Response filters
Choose plan
Standard
$37/mo per month, billed annually

For marketing, HR and product research

  • 500 surveys per account
  • 5,000 responses per month
  • 100 questions per survey
  • 3 GB storage, files up to 300 MB
  • Response limit and deadline
  • Survey and question timers
  • No SurveyNinja branding
  • Incomplete responses
Choose plan
14 days free
Premium
$69/mo per month, billed annually

For large teams and advanced automation

  • ∞ surveys per account
  • 20,000 responses per month
  • ∞ questions per survey
  • 6 GB storage, files up to 500 MB
  • Custom roles for the team
  • Custom domain
  • AI report on responses
  • Promo codes
Start trial
Enterprise
On request

Custom plan for large companies

  • Unlimited resources
  • Up to 1,000,000 responses/month
  • Flexible task-based limits
  • Priority support
  • Number of seats
  • Monthly response limits
  • Disk space
  • Personal manager
Contact us

Start collecting translation client feedback

Free. First survey ready in minutes.

Start free