25 Questions for a Travel Agency Customer Satisfaction Survey Free form template
Contact form template. Put it on your website and get every message by e-mail.
Name, e-mail, how the visitor wants a reply, a phone number for those who want a call or WhatsApp, the topic and the message. Copy the form, embed it on your contact page or open it from a button, and each new message comes to your inbox.
Free plan: 100 responses a month and up to 50 surveys, no credit card. Every question, the logic jump, embedding and e-mail notifications work on the Free plan.
The template’s real survey on a phone.
- 7 ready questionsAbout 1 min on a phone.
- Yours to changeQuestions, answers and logic.
- A ready reportA chart for every closed question.
- Export on every planCSV, Excel and SPSS.
A message with no way to reply is a lost customer. The form asks how to answer before the visitor types a word, and shows the phone field only to those who want a call.
The 7 contact form questions in this template.
In the order visitors meet them. Rename the topics to fit your business and delete what you don’t need.
Who is writing
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Name
Why ask it. Who the message is from. Your reply opens with their name.
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Email
Why ask it. Where your reply goes, in a field made for e-mail addresses. It is required even for people who want a call, so you always have a way back.
How to reply
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How would you like us to reply?
Why ask it. Answer the way the visitor asked. Choosing Email skips the phone number, so nobody types digits you won’t use.
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Phone number
Why ask it. Only visitors who chose a call or WhatsApp see it. The note under the question asks for the area code.
The message
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What is your message about?
Why ask it. Sorts messages before you open them. Rename the five topics to match your business; the Other field catches the rest.
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Your message
Why ask it. The question itself, in the visitor’s own words. The placeholder asks “How can we help?”
Where they found you
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How did you hear about us?
Why ask it. Optional. Shows which channel brings the people who write to you.
How to set up a contact form from this template.
- 1
Copy the form
Click “Use this template” and create a free account or log in. The form is copied to your account with all 7 questions and the logic jump. The copy waits in your survey list as a draft.
- 2
Make it yours
Rename the topics, keep only the reply channels you use, and change “soon” on the thank-you screen to a time you can keep, such as one business day.
- 3
Put it on your website
Embed the form in your contact page, open it in a pop-up, or add a side widget or a button that opens it. The link and the QR code work in social media and on print.
- 4
Answer every message
Turn on e-mail notifications, and each new message comes to your inbox and your team’s. Every message also stays in your account.
How to work with incoming messages.
What people write about
The chart for “What is your message about?” shows the mix of questions, price requests, order issues and feedback. If price requests lead, put your prices where visitors look for them.
One topic at a time
On Basic and higher plans, filter the messages by topic, so sales reads the price requests and support reads the order issues.
Every message in a spreadsheet
Export the messages to Excel or CSV on any plan. On Basic and higher plans, each new message can also go straight to Google Sheets, or to your other tools through Zapier or a webhook.
How to get messages you can answer.
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Put it where questions come up
Your contact page, the bottom of your pricing page and under the FAQ. A side widget keeps the form one click away.
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Keep it short
Seven questions, and visitors who want an e-mail reply see six. Add a field only if your reply needs it.
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Confirm the message arrived
On Basic and higher plans, an automatic reply tells the visitor their message is in, right after they send it.
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Keep bots out
Turn on the captcha in the form settings. It works on every plan.
More contact form fields you can add.
Not in the template. Add any of them in the builder in a few clicks.
About the request
- Which product or service is it about?
- What is your order or booking number?
- How urgent is it?
About the sender
- What is your company name?
- What is your website?
- Which city are you in?
Follow-up
- What is the best time to call you?
- Which language would you like us to reply in?
- May we send you news and offers by e-mail?
Free tools for your results
- Completion rate calculatorThe share of visitors who open the form and send a message.
- Survey dropout calculatorHow many visitors leave the form before they send it.
- Survey length calculatorHow long the form takes before you add more fields.
- Online form builderForms with contact fields, logic, e-mail alerts and integrations.
- Online form builders comparedFive online form builders compared side by side.
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Questions about this template
What should a contact form ask?
A name, an e-mail address, how the person wants a reply, the topic and the message, plus a phone number when they ask for a call. This template asks exactly that, with one optional question about how they found you.
How do I add the contact form to my website?
Copy the embed code in SurveyNinja and paste it into your page: as a frame inside the page, a pop-up, a side widget or a button. It works on every plan, and the same form also has a link and a QR code.
Where do the messages arrive?
Every message is saved in the form’s answers in your account. Turn on e-mail notifications to get each new one in your inbox: one recipient on Free, up to 3 on Basic, 5 on Standard and 10 on Premium.
Can visitors get a confirmation?
Yes, on Basic and higher plans: an automatic reply goes to the e-mail the visitor entered, right after they send the form. It is included in the 14-day Premium trial every new account starts with.
How do I keep spam bots out?
Turn on the captcha (reCAPTCHA) in the form settings. It works on every plan.
Answer every visitor who writes to you.
Copy the form, rename the topics and embed it on your contact page.