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Surveys for Med Spas

Med spa patients expect medical-grade quality with spa-level hospitality. Post-treatment surveys help you balance both — tracking clinical results and the patient experience that drives referrals.

Start free Pricing
34 question types
Free to get started
5 min to launch your first survey
Med Spa
Rate your treatment
Results
4.5
Safety
4.8
Experience
4.7
Submit
New patient review
Forwarded to medical director
+1

Use cases for med spas

Treatment result satisfaction

Multi-stage surveys tracking results from day 1 through full effect — critical for injectable and laser treatments.

Safety feedback

Patient-reported safety scores for your own quality checks.

Practitioner performance

Track individual provider satisfaction across treatment types for clinical quality management.

Patient experience rating

Rate the full journey — from booking through consultation, treatment and aftercare.

Referral likelihood (NPS)

NPS tracked per treatment type and provider — identify your strongest referral drivers.

Pricing perception

Understand how patients feel about value for money across different treatments.

Templates to start from

For medical spas, aesthetic medicine practices and med spa chains

All templates →
Customer Registration Form Customer Satisfaction Survey Appointment Request Form

Or describe your survey to the AI survey generator: it drafts the questions, and you edit them.

SurveyNinja features for med spas

Multi-stage clinical surveys

Day 1, week 1, month 1 surveys — track satisfaction as treatment results develop over time.

Provider scorecards

Individual provider dashboards with satisfaction metrics, result ratings and patient comments.

Safety tracking

Dedicated safety and consent questions — aggregate data for regulatory reporting.

Treatment-specific analytics

Compare satisfaction by treatment type to optimize your service menu and pricing.

Review requests for every patient

Every patient gets the same review invitation, timed to the treatment: about 2 weeks after Botox, 1 week after fillers. Every response also arrives as an instant e-mail notification, so your team sees low scores right away.

Patient-linked surveys

Add the survey link to the messages your med spa software already sends. A patient ID in the link ties each answer to the record.

How to collect med spa patient feedback

The survey is a link: send it by e-mail, QR code or website widget, or in the SMS and messenger messages your own tools already send. It takes 1–2 minutes to answer

Multi-stage email sequence
Survey links in the emails you send at day 1, week 1 and month 1 post-treatment
SMS check-in
Quick text survey for immediate post-treatment feedback
WhatsApp aftercare
Personal aftercare message with survey link for VIP patients
QR at checkout
Immediate consultation and comfort feedback at the front desk
Patient portal
Survey integrated into your online patient portal

How it works

1

Start from a template

Take a template from the library or describe your survey to the AI generator, then adjust the questions to your business. No technical skills required.

Start free
2

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

3

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Example questions for med spa surveys

1
How satisfied are you with the results of your treatment?
★ Rating
2
Did you feel safe and well-cared for during the procedure?
Multiple choice
3
How likely are you to recommend our med spa? (0–10)
NPS
4
How are the results progressing? (follow-up)
★ Rating

Frequently Asked Questions

When should med spas survey patients?

Use several stages: same day (experience, safety, comfort), day 7 (early results, side effects) and day 14–30 (full results, willingness to return). Each treatment shows results on its own timeline, about day 14 for Botox, day 7 for fillers and day 21 for lasers, so time each follow-up to the treatment.

What should med spa surveys include?

Consultation thoroughness, treatment comfort and pain management, provider skill, safety perception, written aftercare clarity, and at follow-up: results satisfaction, side effects/swelling/bruising and NPS. Keep diagnoses and medical history out of the survey.

How can surveys support med spa safety reviews?

Dedicated safety and side-effect questions give you a record of what patients report after each treatment. Export the answers each quarter for your medical director to review alongside your own protocols.

How do I evaluate providers (RNs, NPs, doctors) fairly across treatments?

Each survey is tagged with the provider and treatment. Compare consultation, comfort, results satisfaction and NPS. Use the data to set fair commission tiers and training priorities for nurse injectors and supervising physicians alike.

How do I keep med spa patient feedback private?

Ask about the visit, not the diagnosis: comfort, communication, wait time, aftercare clarity and NPS. Turn on Anonymous responses so IP address, browser and location stay out of reports, exports and integrations, use group tags (treatment type, room, provider role) instead of patient names, and limit who sees answers with workspace roles. SurveyNinja runs on a server in the EU.

Does SurveyNinja integrate with med spa EMR and CRM systems?

Not natively, but it works alongside them. Add the survey link to the messages your EMR or CRM (Aesthetic Record, PatientNow, Symplast, Nextech, Boulevard, Mindbody, Zenoti) already sends at each treatment milestone. New responses can go to your other tools through webhooks or Zapier, and through the API your system can create and publish surveys and pull responses.

How am I notified about adverse events in real time at med spas?

Every response can reach the medical director as an email notification (or a Telegram message on the Standard plan and up), so a low score or a comment about swelling, bruising, infection, asymmetry or pain is seen right away. A same-day call from the provider often resolves post-treatment concerns early and protects both the patient and the practice.

Can I start from a template?

Yes. Start from a template such as Customer Registration Form, Customer Satisfaction Survey or Appointment Request Form and change the questions for Botox and filler injections, laser, microneedling, IV therapy, body contouring and the consultation experience.

How do I drive treatment-package upsells using survey data?

Add a "would you consider package X for upcoming events?" question after treatment. Patients who answer yes get a personalized email with package pricing, so the offer only goes to people who already said they are interested.

How do I evaluate a new device (laser, RF, body contouring) before scaling?

Pilot with a select group of patients and tag their responses. After 4 weeks compare NPS, repeat-visit intent and willingness to pay against existing treatments. That way you don't sink a large equipment budget into hardware that doesn't improve clinical and satisfaction outcomes.

More answers in our Help Center

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Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

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  • Up to 50 surveys
  • 100 responses/mo
  • 30 questions per survey
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Basic
$15/mo per month, billed annually

For small teams and regular feedback collection

  • 100 surveys per account
  • 1,000 responses per month
  • 50 questions per survey
  • 1 GB storage, files up to 100 MB
  • Image, video & audio in questions
  • Custom themes and your logo
  • Matrix, file upload and research question types
  • Response filters
Choose plan
Standard
$37/mo per month, billed annually

For marketing, HR and product research

  • 500 surveys per account
  • 5,000 responses per month
  • 100 questions per survey
  • 3 GB storage, files up to 300 MB
  • Response limit and deadline
  • Survey and question timers
  • No SurveyNinja branding
  • Incomplete responses
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14 days free
Premium
$69/mo per month, billed annually

For large teams and advanced automation

  • ∞ surveys per account
  • 20,000 responses per month
  • ∞ questions per survey
  • 6 GB storage, files up to 500 MB
  • Custom roles for the team
  • Custom domain
  • AI report on responses
  • Promo codes
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Enterprise
On request

Custom plan for large companies

  • Unlimited resources
  • Up to 1,000,000 responses/month
  • Flexible task-based limits
  • Priority support
  • Number of seats
  • Monthly response limits
  • Disk space
  • Personal manager
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Start measuring med spa patient satisfaction

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