Surveys for Med Spas

Med spa patients expect medical-grade quality with spa-level hospitality. Post-treatment surveys help you balance both — tracking clinical results and the patient experience that drives referrals.

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Med Spa

Rate your treatment

Results

4.5

Safety

4.8

Experience

4.7

Submit

New patient review

Forwarded to medical director

Use cases for med spas

Treatment result satisfaction

Multi-stage surveys tracking results from day 1 through full effect — critical for injectable and laser treatments.

Safety & compliance feedback

Patient-reported safety scores for regulatory compliance and quality assurance.

Practitioner performance

Track individual provider satisfaction across treatment types for clinical quality management.

Patient experience rating

Rate the full journey — from booking through consultation, treatment and aftercare.

Referral likelihood (NPS)

NPS tracked per treatment type and provider — identify your strongest referral drivers.

Pricing perception

Understand how patients feel about value for money across different treatments.

Med spa satisfaction Treatment results Consultation quality Safety rating Med spa NPS

SurveyNinja features for med spas

Multi-stage clinical surveys

Day 1, week 1, month 1 surveys — track satisfaction as treatment results develop over time.

Provider scorecards

Individual provider dashboards with satisfaction metrics, result ratings and patient comments.

Safety compliance tracking

Dedicated safety and consent questions — aggregate data for regulatory reporting.

Treatment-specific analytics

Compare satisfaction by treatment type to optimize your service menu and pricing.

Review timing optimization

Invite reviews at peak satisfaction timing — different for Botox (2 weeks) vs. fillers (1 week).

EMR/practice management integration

Connect with your med spa software via API for automated, patient-linked survey delivery.

What med spa directors say

«Treatment-specific review timing was a game-changer. Botox patients get review requests at 2 weeks, fillers at 1 week — when they look and feel their best. Reviews went from 5/month to 18/month.»

Feedback fact

87%

of med spa patients choose based on reviews and word-of-mouth — surveys power both channels

How to collect med spa patient feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Multi-stage email sequence

Automated emails at day 1, week 1 and month 1 post-treatment

SMS check-in

Quick text survey for immediate post-treatment feedback

WhatsApp aftercare

Personal aftercare message with survey link for VIP patients

QR at checkout

Immediate consultation and comfort feedback at the front desk

Patient portal

Survey integrated into your online patient portal

Example questions for med spa surveys

How satisfied are you with the results of your treatment?

★ Rating

Did you feel safe and well-cared for during the procedure?

Multiple choice

How likely are you to recommend our med spa? (0–10)

NPS

How are the results progressing? (follow-up)

★ Rating

Case Study

Case: med spa tripled monthly reviews with treatment-specific timing

A med spa used multi-stage surveys to identify peak satisfaction timing for each treatment. Botox patients were happiest at 2 weeks; filler patients at 1 week. Sending review requests at the perfect moment tripled monthly reviews from 5 to 18.

Repeat this result →

Monthly reviews

5/month 18/month

3.6×

4 months with SurveyNinja

Frequently Asked Questions

When should med spas survey patients?

Multi-stage is essential: same-day (experience, safety), 1 week (early results), and 2–4 weeks (full results). Time the review request to when each treatment type hits peak satisfaction.

What should med spa surveys include?

Consultation quality, treatment comfort, safety perception, provider skill, and at follow-up: results satisfaction, side effects and NPS. Ensure questions meet compliance requirements.

How can surveys help with med spa compliance?

Dedicated safety questions create an auditable trail of patient-reported safety data. Aggregate for regulatory reporting and quality assurance.