Surveys for Med Spas

Med spa patients expect medical-grade quality with spa-level hospitality. Post-treatment surveys help you balance both — tracking clinical results and the patient experience that drives referrals.

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Free to get started

5 min to launch your first survey

Use cases for med spas

Treatment result satisfaction

Multi-stage surveys tracking results from day 1 through full effect — critical for injectable and laser treatments.

Safety & compliance feedback

Patient-reported safety scores for regulatory compliance and quality assurance.

Practitioner performance

Track individual provider satisfaction across treatment types for clinical quality management.

Patient experience rating

Rate the full journey — from booking through consultation, treatment and aftercare.

Referral likelihood (NPS)

NPS tracked per treatment type and provider — identify your strongest referral drivers.

Pricing perception

Understand how patients feel about value for money across different treatments.

SurveyNinja features for med spas

Multi-stage clinical surveys

Day 1, week 1, month 1 surveys — track satisfaction as treatment results develop over time.

Provider scorecards

Individual provider dashboards with satisfaction metrics, result ratings and patient comments.

Safety compliance tracking

Dedicated safety and consent questions — aggregate data for regulatory reporting.

Treatment-specific analytics

Compare satisfaction by treatment type to optimize your service menu and pricing.

Review timing optimization

Invite reviews at peak satisfaction timing — different for Botox (2 weeks) vs. fillers (1 week).

EMR/practice management integration

Connect with your med spa software via API for automated, patient-linked survey delivery.

How to collect med spa patient feedback

Multiple channels — respondents choose the most convenient one and respond in 1–2 minutes

Multi-stage email sequence

Automated emails at day 1, week 1 and month 1 post-treatment

SMS check-in

Quick text survey for immediate post-treatment feedback

WhatsApp aftercare

Personal aftercare message with survey link for VIP patients

QR at checkout

Immediate consultation and comfort feedback at the front desk

Patient portal

Survey integrated into your online patient portal

How it works

Choose a template

Pick a ready-made survey for your industry and customize the questions in minutes — no technical skills required.

Start free

Share with your audience

Distribute via QR code, direct link, email, or embedded widget — wherever your customers are.

Analyze and act

Track responses in real time in your dashboard and make data-driven decisions that grow your business.

Frequently Asked Questions

When should med spas survey patients?

Multi-stage is essential: same-day (experience, safety, comfort), day 7 (early results, side effects), day 14–30 (full results, willingness to return). Each treatment has a different peak — botox at day 14, fillers at day 7, lasers at day 21. Time review requests precisely.

What should med spa surveys include?

Consultation thoroughness, treatment comfort and pain management, provider skill, safety perception, written aftercare clarity, and at follow-up: results satisfaction, side effects/swelling/bruising and NPS. All questions HIPAA-compliant.

How can surveys help with med spa compliance?

Dedicated safety questions create an auditable trail of patient-reported safety data — useful for quality assurance, regulatory reporting and malpractice defense. Aggregate adverse-event data quarterly for medical director review.

How do I evaluate providers (RNs, NPs, doctors) fairly across treatments?

Each survey is tagged with the provider and treatment. Compare consultation, comfort, results satisfaction and NPS. Build fair, data-driven commission tiers and CME priorities — across nurse injectors and supervising physicians alike.

How do I keep med spa patient feedback HIPAA/GDPR compliant?

Anonymous mode is default, links are tokenized, data is encrypted at rest and in transit. EU-hosting available for GDPR. Use group tags only (treatment type, room, provider role) — full BAA available for U.S. HIPAA.

Does SurveyNinja integrate with med spa EMR and CRM systems?

Yes. Via webhooks, Zapier and the API we connect with Aesthetic Record, PatientNow, Symplast, Nextech, Boulevard, Mindbody and Zenoti. Multi-stage surveys fire by treatment milestone automatically.

How am I notified about adverse events in real time at med spas?

Mentions of "swelling, bruising, infection, asymmetry, pain" or low NPS trigger an instant Slack alert to the medical director. Same-day call from the provider turns 80%+ of post-treatment concerns into recoverable cases — and prevents lawsuits.

When should Med Spas escalate Consultation quality instead of averaging it for the field supervisor before the support standup?

Yes. The template library includes botox/filler post-injection, laser, microneedling, IV therapy, body contouring and consultation experience. All clinically reviewed and HIPAA-compliant. Tie the answer to reason codes and bring it to the site audit as a message update input.

How do I drive treatment-package upsells using survey data?

Add a "would you consider package X for upcoming events?" question post-treatment. Promoters who answered yes get a personalized email with package pricing — package conversion typically rises 25–40%.

How do I evaluate a new device (laser, RF, body contouring) before scaling?

Pilot with a select cohort and tag responses. After 4 weeks compare NPS, repeat-visit intent and willingness to pay against existing treatments. Avoid sinking $80–$250k on hardware that doesn't move clinical and satisfaction outcomes.

Start free — scale as your feedback program grows

Choose the plan that matches your response volume and reporting needs. Full pricing

Free

$0/mo No time limit · no credit card required

Free — forever

Up to 3 surveys
100 responses/mo
10 questions per survey
Logic and basic analytics

Start free

Basic

$15/mo per month, billed annually

For small teams and regular feedback collection

10 surveys per account
1,000 responses per month
30 questions per survey
10,000 views per month
Logic branching
Image, video & audio attachments
Custom themes
Export (PDF, CSV, XLSX)

Choose plan

Standard

$37/mo per month, billed annually

For marketing, HR and product research

50 surveys per account
5,000 responses per month
50 questions per survey
100,000 views per month
Incomplete responses
Removable copyright
Auto-backups
Custom survey URL

Choose plan

14 days free

Premium

$69/mo per month, billed annually

For large teams and advanced automation

∞ surveys per account
20,000 responses per month
∞ questions per survey
∞ views per month
Team collaboration
Custom domain
Score calculation
Redirects

Start trial

Enterprise

On request

Custom plan for large companies

Unlimited resources
Up to 1,000,000 responses/month
Flexible task-based limits
Priority support
Number of seats
Monthly response limits
Disk space
Personal manager