25 Questions for a Travel Agency Customer Satisfaction Survey Likert scale calculator
Calculate the average score, the share of people who agree and the structure of answers on a 1–5 scale. Works for agree/disagree questions, experience ratings and internal HR surveys.
Answer distribution
Number of answers with the lowest score
Somewhat disagree
Neutral
Somewhat agree
The highest score
Interpretation
Change the inputs to recalculate.
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How a Likert scale is calculated
Formula
Average score = sum(score × number of answers) / all answers. Top-2 box = (answers 4 + 5) / all answers × 100%.
Average score
Shows the overall level but smooths over polarization: two groups with different distributions can have the same average.
Top-2 box
The share of 4s and 5s. Easy to explain in a management report: how many people rather agree.
Negative answers
The share of 1s and 2s. Track it separately so that problem segments do not disappear behind the average.
Calculation examples
1 New interface rating
2 Employee engagement
What to avoid
- Looking only at the average The average hides polarization. Always check the top box, the bottom box and the full distribution.
- Comparing different wordings If the question changed between waves, comparing averages becomes much weaker.
- Mixing scales Do not combine 1–5, 1–7 and 0–10 answers without normalizing them and explaining the method.
Frequently asked questions
Can you calculate an average on a Likert scale?
Which is better: the average score or the top-2 box?
Which scale is better: 1–5 or 1–7?
What should I do with the neutral 3?
Can I use the calculator for HR surveys?
Automate your metrics
In SurveyNinja, NPS, CSAT and more are calculated automatically. Create a survey in 5 minutes and get real-time analytics.
Start free