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Use case: Service quality

Service quality — measure and improve every touchpoint

Surveys after support tickets, deliveries, visits or calls. Rate quality and get alerts when scores drop so you can act fast.

Launch service survey Pricing
Alertsdashboards
QRlink
14 daysfree trial
4.0 Quality: A

Where service quality fits

Support

After ticket close: rate the agent and resolution.

Delivery

After delivery: condition, speed, driver.

Reports

By team, period or touchpoint.

After visit

QR or link after store, office or branch visit. Rate the experience.

QR at point of service

QR on table, receipt or counter. Customer scans and rates on the spot.

Automation

Trigger via API when ticket closes or visit ends. No manual send.

How service quality surveys work in SurveyNinja

CSAT and NPS

Ready CSAT and NPS templates. Add open feedback.

Alerts

Webhooks when score is below threshold. React fast.

Dashboards

By agent, team or period. Export to CSV.

Automation

Trigger via API when ticket closes or delivery completes.

By location

Hidden field for branch or location. Compare quality across sites.

Export

CSV for reporting. Webhook for real-time alerts.

How it works

1

Create survey

Use CSAT or NPS template. Add optional follow-up.

Start free
2

Send after touchpoint

Email, SMS or trigger via API.

3

View results

Dashboard with scores and trends. Set up alerts.

Frequently asked questions

What is service quality survey?

Short survey after a touchpoint (support, delivery, visit) to rate quality. Often CSAT or NPS.

Can I get alerts on low scores?

Yes. Set up webhooks. When score is below threshold you get notified.

Can I compare agents or teams?

Yes. Use hidden field for agent or team. Dashboard shows by segment.

Can I use QR at physical location?

Yes. Generate survey link and create QR. Customer scans after visit and rates.

How do I trigger survey when ticket closes?

Use webhook from your helpdesk or CRM. When status = closed, send survey link to customer.

Can I segment by branch or store?

Yes. Pass branch ID as hidden field. Dashboard shows scores by location.

Other use cases

CSAT

Satisfaction

NPS tracking

Loyalty

Customer feedback

General feedback

Post-purchase

After order

Launch service quality surveys in minutes

Free trial. Alerts and dashboards.

Start free

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