25 Questions for a Travel Agency Customer Satisfaction Survey Questions
Every question type in SurveyNinja, from multiple choice and NPS to matrix, ranking and click tests, with settings, limits and results.
Overview
- Question Types All question types and screens in the builder, grouped by purpose, with links to their articles.
- Question Settings The question toolbar and the settings that most question types share.
- Welcome, Thank You and Other Survey Screens Start and end screens, messages between questions and the submit button with consent to data processing.
- Adding Multimedia Add an image, a video or an audio file to a question, the Welcome Screen or a Thank You Screen.
Choice questions
- Single and Multiple Choice Questions Radio Button, Multiple Choice, Dropdown and Yes or No: settings, what respondents see and how answers look in the report and export.
- Media Choice Questions Answer options as images, videos or audio clips: uploading, layout, limits and results.
Scales and ratings
- Star and Emoji Rating Questions Rating with stars and other icons and Smile rating with faces: settings, follow-up question and results.
- Opinion Scale and Slider Numbered scales, Likert scale questions and sliders: settings, what respondents see and how the report groups answers.
- Net Promoter Score (NPS) Question The 0–10 "How likely are you to recommend us?" question and how the report calculates the Net Promoter Score.
- Semantic Differential Questions Respondents place a brand or product on 5-point scales between pairs of opposite words.
Matrix, ranking and comparison
- Matrix and Matrix 3D Questions Rate several rows on the same columns, or answer each cell from a dropdown in Matrix 3D.
- Ranking Questions Respondents put options in order of preference, and the report shows each option's average position.
- Allocation Slider (Constant Sum Question) Respondents split a fixed number of points among options, which shows how much more one option matters than another.
- Paired Comparison Questions Respondents choose one option from each pair, and the report shows how often each option beats every other.
Image and map tests
- Click Test, Hotspot and Area Selection Three questions on your image: clicks, outlined areas and ready-made regions to choose from.
- Map Questions Respondents mark places on a map, and you get place names and coordinates.
Contacts, files and booking
- Name, Email, Phone and Date Fields Fields for a name, email, phone number and date, with validation and formats.
- File Upload Questions Respondents attach files to the survey: formats, size limits, where to find and download the files.
- Online Booking Add a Booking question so respondents pick a free time slot, and manage schedules and bookings in one place.